My daughter was invited to a party at Bounce USA this past weekend. I cannot even think of where to start about this MESS of an establishment. Upon arrival, we were greeted (I say "greeted" in the loosest term possible; the party host barely looked up from whatever she was working on) in the lobby area. There wasn't trash or anything, but you could tell the lobby hadn't been swept (nor mopped for that matter) in at least a day or two. The party host asked us to sign a waiver form and then told us we could go in [she neglected to mention where we should place our present, nor did she ask us if we had socks (socks are REQUIRED and both of my kids and I were all wearing crocs/sandals)].
As soon as we entered the huge jump room, I was immediately disappointed. The walls were painted a bare white, absolutely no color (other than the sporadic DIRT STAINS) or murals. Even a solid color would have greatly changed the appearance. While there were different sized bounce houses to fit all age groups (the ONLY thing this place has working for them), I noticed that a few of the bounce houses had tears that hadn't even been taped up (leading to a burst of air hitting you whenever you crawl over the hole). Some of the bounce houses had TOO much air, while others didn't have ENOUGH. One of the benches we sat on was incredibly wobbly and I would deem unsafe for children (who love to climb and stand on benches). The place had not been vacuumed for the party (which to me is unacceptable because you pay a large fee to rent out the place for a private party). There were not any noticeable stains or anything on the carpet, but the fact that I could see dirt and bits of random trash was DISGUSTING. A few of the foundation poles did have padding to prevent injury if a child were to run into it, HOWEVER, even the padding had huge rips in it.
The bathroom...well, let's just say I've seen cleaner bathrooms at a random gas station in the middle of nowhere! There were huge rings of rust inside the toilet (simple bleach would do the trick! - how lazy are they there?), there were paper towels on the floor (and I realize it's a children's playplace, so those paper towels aren't always going to make it into the trash can, HOWEVER, the party host should be doing a quick glance at the restroom to ensure cleanliness), the soap dispenser was so low I had to pump it a few times just to get a tiny drop of soap, the toilet bowl brush had wet toilet paper stuck to it, which only leads me to believe that it almost never gets disinfected.
When it was time to move the party into the private party room, our party host quietly announced that we had 45 minutes to eat pizza, do cake and do presents. This is something that should not have been announced, and if she knew how to coordinate the party time, everything would have run smoothly. Our party host was somewhat of a joke. She wasn't friendly (she wasn't rude or mean either, to be fair), she wasn't very loud (which is necessary when trying to speak over kids), and she was just kind of there. The party room itself was clean and simply decorated (a nice change from the jump room). When it was time to sing Happy Birthday, she rushed through it and only half of the room (the kids who were in front of her) started singing with her, while the rest of the parents and children started late (due to her not making the announcement loud enough).
Overall, as a GUEST to a party here, I was appalled. If I were the Mom of the birthday kids (joint party), I would have been FURIOUS and embarrassed. This place is what I would classify as a "dump". I would really think twice if you are planning on booking a party here. And I certainly would never bring my kids here during open jump due to the sanitation and safety issues. read more