From my friend:
So, I booked and planned a birthday party for both my seven year-old and five-year-old today at Bounce Mountain in Salmon run Mall. When I called to get information they mentioned something to me about a deposit needed to book the party. I wanted to get all of my information in order before I booked the party, so waited a little bit. I called back a week later and booked a party that was supposed to be today from 11:30 to 1:30. At the time I asked if I needed anything else to book it and they told me no. I called back the following Wednesday to confirm before I made the invitations that I indeed had that spot and everything was set. They noted that I was good to go and didn't need to do anything else. To make sure, I went in in person this past Thursday and asked again if I needed to do anything and they told me no and that they would see me on Sunday morning. Today I get there at 11 o'clock to set up for the party, and no one is there. I figured they may be running a little late and still had enough time to set up so gave them another 10 to 15 minutes. I then started getting nervous and called all of the numbers that I could find for the store, but they just rang and rang and didn't even go to voicemail. I then called mall security and unfortunately they didn't have keys to the store nor did they even have the phone number for the owner! If their store was being robbed or on fire they couldn't even get in touch with them! So, knowing that I had about 15 children coming in 10 minutes, I went next-door to cornhole extreme to see if I could just move the party over there. While there was somebody two minutes earlier opening up the store, there was now nobody to be found. I walked through the whole store screaming hello and asking for help, but nobody was there, not even in the back room. So, I remembered there was an arcade in the mall and ran around the corner to it. The arcade, fun on the run, was amazing! I can't thank Chris and Enoa enough for saving the day! While it wasn't my initial plan, the kids had fun, and we were still able to have a nice day. I am super disappointed in Bounce Mountain and especially the owner. She had the audacity to come over to the arcade and give me attitude in front of all of the kids and parents because we had posted a sign on her door, that was locked and closed, directing anybody who may have been stragglers to the party to the arcade. She claims she didn't have us in the book because there was no deposit placed, when again I called twice and went in person once to confirm everything was set without any mention of a need of a deposit. Absolutely rude, inconsiderate and almost ruined my children's birthday party! DO NOT go to Bounce Mountain. Don't waste your money! Definitely visit fun on the run. read more