Great experience with this bounce house company. They were communicative, delivered everything right on time, and made the whole process super easy. I really appreciated that they were able to accommodate a last-minute rental, too. Everything went smoothly and the kids had a blast--would definitely use them again! read more

Smooth delivery, set-up and breakdown! Kids had a blast. Great communication prior and post event. Will definitely book them again in the future! read more

Bounce House Boise - Bounce House Rentals Near Me - Boise, Idaho

I called in today since a manager had not called me back. I figured since the horrible rep they have answering the phones seems shady as heck that she probably doesn't actually forward messages to her manager. Of course the same lady answered the phone (I found out her name is Candace!), I asked for a manager she again said "they only take MESSAGES for the managers". She then told me she was the one who talked to me Friday, so I asked for her name and she straight away she hung up on me again!! A number TEXTS me soon after saying they are the manager. I told them to call me so we could talk on the phone and they refused to call me. I called the number and they wouldn't answer. (At this point I'm assuming it's Candace!) Eventually I threatened to come by so we could all chat in person which apparently really freaked them all out and eventually the owner/ a manager? called me and we had a good talk. He offered to Venmo me the $200 I had to spend for a last minute inflatable to another company. I told him I wasn't calling for any financial gain, I just wanted someone to hear my story after getting my inflatable cancelled the day before my sons party with a horrible customer service rep (Candace) who repeatedly hung up on me. He pushed several times to offer to reimburse the $200 and the day after our phone conversation I did send him my Venmo info but apparently he used a hidden number to call me bc it was not in service. Jokes on me again I guess. Also in my curiosity I've found that Bounce House Boise is not registered as a business through the state of Idaho as an LLC, through the Better Business Bureau or the FTC...... read more

If I could give 0 stars I would. I spoke to Lauren who changed my orders more than once. Sent me an email stating they would be there at a specific time only to be late then change the time up again to never show up. When I spoke to her she said I can just cancel it for you which I stated I wanted the services but I wasn't going to pay for the time that I wasn't using the bounce house. She said I'll just leave it there overnight which I responded to no because we won't be using it over night. When I asked to speak to a manager or an owner she said give me a second I'll call you back. I didn't get a call back instead I got this email shown in the picture with no follow up response as to why she cancelled. I called 4 more times leaving voicemails only to be ignored. This was Saturday August 24th. Today is August 28th and I haven't received any refund on my money or update as to what's going on. I wouldn't recommend these people at all. Update! I'm not sure what you're talking about I did not request to cancel my order. I did not have any emergency or anything of that sort. Lauren with the attitude canceled my order without any notice to me. I had to scramble and call around to other companies to get a new bounce house. Which was cheaper, faster, and more professional than the nonsense given here. read more

Bounce House Boise - An event cancelled because she didn't want to refund me the money for them being late. - Bounce House Rentals Near Me - Boise, Idaho

We had a great experience from start to finish. The bounce house was great! Kids loved it. It was great quality. The product was exactly as expected and all kids had a blast! The delivery and pick up, had great communication from beginning to end. Many people asked about the company we used and we sang high regards, so hopefully they will be getting some of their business as well. Great prices. If you have questions, text. They were great about answering any clarifications. We will definitely use again, when we need a bounce house. read more

Bounce House Boise - Bounce House Rentals Near Me - Boise, Idaho

We had a reservations set and in place for months. We needed it for a large event and the cancelled our reservations the morning of the event. We will not use them again and I would not recommend them to anyone. read more

Love the water slide bouncer and the whole set was done for us . Also It was clean and beautiful. read more

We rented a bounce house for my god daughter's birthday, the kids loved the bouncy house. Booking was easy and they delivered it on time.

Where do I begin? I was excited to use Bounce House Boise because their rates were way below other companies and who doesn't like to save a buck? The customer service was great when I inquired about their rentals. So I go ahead and book a bounce house for my granddaughters 7th birthday party. Nothing fancy, just a "Happy Birthday" bounce house. After I order, they send me a notice asking if they can drop the bounce house off an hour later. Heck yea! The kids will be excited. They come and deliver the bounce house. They ask if I have an extension cord. Wait, doesn't their website specify that they bring their own? No big deal. I just happen to have one in my backyard that I use for my lights. Then they inflate the bouncer. It says "Congratulations". I tell the gentleman, ummm, our bouncer was supposed to say Happy Birthday. He said, oh, well let me call the office and see what they say. I went ahead and phoned them myself. The lady who answered said "well can you just keep that one"? I said, well I would prefer to have the one that I ordered, but if it's going to take too much time away from your deliveries, I will keep it. She then said, let me call you right back. She calls me back about 5 minutes later and says, "yes, it's going to take too much time to get it switched out. Can you just keep that one?" Well, what choice do I have? I either send it back or deal with it. I tell her, ok fine, I don't have a choice, I'll just keep it. We hang up. No apology, no nothing. We then go outside to let the kids bounce and the inside of the bouncer was full of grass and popped balloons!! Filthy!! Not only was it not cleaned, it wasn't definitely not sanitized, as their website specifically states!! Ok, chalk it up to another failure on their part. We have the bounce house until 7 p.m. Seven o'clock comes and goes. Nine, ten, eleven. Nobody shows up to collect their equipment. I figure they just let us have it a little longer for their mistake, but a phone call letting me know would have been great. The next day, still nobody. I then call them at around 10:30 a.m., no answer. As soon as I hang up, I get a text. Hello. How can I help you? I ask when they are going to get their equipment. Oh we will be there later today to get it. I ask for a specific time, they can't give me one. I then tell them, no, I am going out of town until the next evening, you need to get it within the next hour before I leave and lock my gates. A little bit of back and forth about how they need to get their equipment, there is a specified time for pick up. I say, yes, the pick up time was last night and nobody showed up. Now you either pick up within the hour our wait until I get home. They finally agreed to pick up Tuesday morning. They said they would be at my house around 10 a.m. to pick up. They FINALLY showed up at 10:50 this morning to get their stuff. The biggest thing that I look for in a company is their customer service, no matter what the price. Even if they made a gazillion mistakes, a sincere apology goes a long way. I didn't even get that after all of this hassle! No apology, nothing! Thanks but no thanks to Bounce House Boise. Let me comment on your response below. First I have disproved your false statement of the scheduled pick up time with the attached photo. Your First lie. With that being said, I would also like to ask you why, if the happy birthday banner was ruined, wasn't I notified and told that and given the opportunity to select my own alternative banner? Your Second lie. That was not told to me at all until this post. And are you saying that WE are the ones that made the mess in the bounce house with the grass and balloons? Your Third lie. I can assure you it was not us. We didn't have balloons at the party. You did not clean or sanitize your bounce house so consumers beware! In conclusion, I think it would be in the best interest to your company if you were to accept that your company screwed up and just apologized instead of lying about the mistakes you made. This kind of business will surely run your business to the ground. OK ONE MORE THING...notice how after this person gets a bad review, suddenly a 5 star review comes up to boost his ratings up again? But he never responds to them to thank them for the great review, only to try to justify his horrible service to the bad reviews. You are a phony and a fraud and anyone who does business with this person and his company, beware! If he is this shady, I sure wouldn't let him or his staff on your property!! read more

Bounce House Boise - Pick up time doesn't look like it was scheduled for the next day. - Bounce House Rentals Near Me - Boise, Idaho

Rented a bounce house for my granddaughters birthday. The morning of there was some rain but the party wasn't until 3. Got a text (yeah, a text message) cancelling the bounce house due to wind and rain. Mind you the rain stopped at 11am. I asked for a later delivery but they wouldn't budge. Although they refunded me completely, it left a bad taste. read more

Bounce House Boise - Photo at 3pm, no wind, no rain. - Bounce House Rentals Near Me - Boise, Idaho

i rented the obstacle course for my son's birthday party and the bounce house attachment with generator rental. We had the party at the park and rented the cabana and the park's power was not good enough luckily they brought a generator because I was not sure and was told by them they advised me to rent generator and told me if the park's power was good enough I would get credited back to my account if I didn't need it. I was so glad they told me because parks power did have enough and through breaker. I would recommend them and say if you have any question to ask. Kids party was a blast they were on time and even had everything setup before our party started even with the delay of the park staff. As of their pricing is great and will rent again. read more