I have no idea why this place does not have five stars. My husband and I have met with several different doctors at Boulder Center for Orthopedics & Spine including Dr. Master and Dr. Kramer and all have been excellent. I've had ankle surgery with Dr. Kramer and my husband has had shoulder surgery with Dr. Master. Dr. Master has also helped me with shoulder and hand problems. The doctors are knowledgeable, trustworthy, caring and listen to all questions and concerns. We highly recommend this company! My husband and I have also had a very positive experience with the physical therapists at Boulder Center for Orthopedics and Spine - specifically Holly who knows her stuff! read more

HORRIBLE! Boulder Centre for Orthopedics & Spine is the most frustrating experience I've had with a medical practice! I came from Utah thinking CO would be as flawless. Foolish me. Before my appointment, my UT surgeon promptly emailed my knee MRI/records to ensure a proper evaluation, even calling me to confirm it was done. Awesome! Yet, during my consultation, Dr. Igolnikov and his assistant insisted they were never received. While there, I call UT, they confirm - again - with the day/time records were emailed. I'm directed to the front desk. No luck. I state I'm not leaving until they find the email (their eyes rolling), which two desk gals finally did 30min later (my eyes rolling). No apology. Just defensive excuses. Who hires these people?! Unfortunately, I still had to pay for a wasted visit. Billing department was no better. They required I prepaid for my self-pay appointment ($378). I did. Yet, a week later I received an emailed bill for $411 due. A few weeks later the same bill arrived by mail. I called billing and was told, they had overlooked my payment. The repeated administrative failures involving both medical records and billing - is unacceptable! Since they struggle with fundamentals, obviously I have no confidence in the organization and am not into "hoping" things will change at the risk of my time, money, and most importantly - my knees. I will not return. read more

Wow. I really don't get all the negative reviews. I've had knee and shoulder surgery here. Both were very successful with full recovery and great support from the physical therapy staff. Of course, if you are going there, it's because you are hurt and getting better is not going to be comfortable. For me, the results were good and I got better much faster than I expected. In my opinion, the Boulder Centre for Orthopedics and Spine provides excellent orthopedic care and treatments in a modern, professional facility. The office staff is awesome. You do most of your check-in online in advance so there is almost no waiting. I've had zero issues calling in to reschedule appointments. read more

I take back my comment about good surgeons. The cause of my chronic pain has now been diagnosed as nerve damage caused by the surgery. After more than a year of severe pain and continual physical therapy I still have about 50 percent loss of mobility in my hand, which wasn't affected by my initial injury. I am without a doubt worse off than before the surgery. (original review below) read more

BoulderCentre for Orthopedics & Spine - Orthopedists Near Me - Boulder, Colorado

Very attentive, punctual and friendly. Respect their patients and don't talk down to them. read more

The absolute worst customer service imaginable. The phone trees do not take you to the next phone tree, they just repeat the same phone tree. When you finally get through, PEARL the computer virtual assistant takes your call. She knows ZERO. and the happy music they play in the background makes you ill. Then, the billing department couldn't tell me if a certain doctor took tricare or not (yes, but out of network...what?). I called tricare and they said there is nothing like that at all. These people screwed up my first shoulder replacement, and I had to get it revised. I went to another hospital where everything was answered easily and promptly. AVOID!!!!! read more

My dad was referred to Dr. Chen because he is a good friend of his orthopedic surgeon Dr. Wertz. He and my mother were called and met with a rude receptionist, Ann. She was notifying them that Dr. Chen does not work on patients with other work done by other doctors. My dad is suffering with a lot of pain and was very frustrated because he desperately needs surgery. Very unprofessional! Wish we knew that information before setting up an appointment. Just to get our hopes up to be met with someone who can't act professional in the medical field. Glad we went with someone else and their receptionist was kind and able to work with us. read more

The surgeon who operated on me has amazing technical skills, and the anesthesiologist is fantastic; however, some of the errors that took place around communication, follow-through concerning pain management, collection and analysis of blood work, and administration of medication during the 24 hr. period during the optional inpatient observational stay could have turned out to have been disastrous. For example, I had received a call the afternoon before the morning of my scheduled surgery that they hadn't received the results of ordered and critical blood work that had been taken. The blood work had been completed, but to wait until and late afternoon before my scheduled surgery before discovering that the results were missing, and obviously had not been perused and analyzed, risked having my surgery cancelled. I had been suffering with extreme pain for the prior 6 months. Another error took place when the P.A. called in to my Pharmacy a newer, no-non opioid pain management drug, but she did not include vital paperwork to make the drug affordable; nor did she allow enough time (days) for me to try out the drug to see if I demonstrated any allergic reactions to it. (I have a 72 year history of experiencing severe hives--that take a strong steroid to alleviate this reaction). Therefore, I continued to suffer with the worst pain in my entire life due to bone-on-bone severe osteoarthritis until I was wheeled into surgery. Another issue that came up was that, on the day of the surgery, I had to wait for over an hour after my scheduled appointment time--in extreme agony before taking in to pre-surgery room. And, during the 24 hour post surgery operation, I had a cough, and I was administered a drug, lozenge in which some versions of this medication contained a medication that I was highly allergic to. If it had contained that would need to immediately receive a steroid to counteract this error. It turned out that the lozenge that I was given did not have the ingredient that I am allergic to; but some versions do. I have to say, that the insensitivity by the staff dealing with patient severe pain issues, and the pre-surgery, and post-surgery oversight and the "patient blaming" has the potential to cause terrible future consequences to potential patients. The physician that did my surgeon told me that he was doing 7 surgeries that day. Perhaps he, and the rest of his staff need to slow down. On a more positive note, due to God's intervention, I am doing very well. I ask that all staff consider my experience. Respectfully Submitted, A recovering patient read more

Let me start on the few positives, the doctors are very nice and the building is new and nice inside. Now with the VASTLY outweighing negatives. There is maybe one of all of the receptionist that seems like she wants to work there. Everyone else seems to just blatantly hate their life and everyone in it. It seems like their life goal is to wake up and make every patients life a living hell. I thought I had seen it all but I saw one elderly lady get yelled at just for asking a repetitive question. read more

My surgeon was Dr. Meredith Mayo. I think she did a fine job on my rotator cuff surgery. The staff is friendly. My big complaint is, I was not aware that I had to pay ALL COSTS up front, that they thought the insurance would pay. I had no idea what I was paying for, but I paid $4200.00 out of pocket before the surgery. I had to put it all on a credit card. I finally called to get a print out of what the hell I was paying for. The night before surgery they asked for an $1800.00 (part of the $4200 ) payment to be able to get surgery the next day. Then when I arrived to check in they wanted another $400. I told them I was leaving and just forget it. The clerk said as I'm walking out the door, "oh we can bill that " . So I got the surgery. I will never go back and I need some other orthopedic surgery, but not from there. read more

Saw two new and young doctors there for pain in shoulders and neck. Both misdiagnosed me. Their after visit notes were cursory and wrong. Because they took no notes when talking to me! Terrible about answering phones and not returning calls. Can't change or cancel appointments on their portal, must call but they don't answer or call back. read more

My wife and I took our son who had an elbow injury to get a scan. They told us the payment would $90 if we paid cash and the same as a copay if we used insurance. Under the circumstances we were encouraged to use insurance so that it counted against our deductible for the year. What we weren't informed was that the agreed price for insurance was $500 on which we would have to pay 100% as our deductible hadn't been met for the year. Despite many discussions and disputes, they insisted on charging us $590 for a service they told us would cost $90. These people are deeply unethical, unwilling to charge a fair rate for a service and not transparent. I'd highly recommend that you find another provider who clear about actual costs and doesn't hide information to increase their profit. I wish google allowed zero stars. read more

I have been hesitant to leave a bad review here but I really did not have a great experience. It has now been nearly 3 years, and my hand is worse than pre-surgery. I saw Doctor Masters at my first visit, he assured me he could help and I felt very confident in his skills. He was friendly and at the time I felt he cared about my outcome. Each subsequent appointment I only met with his PA, which was fine. Then we scheduled the surgery. The day before the office called to notify me of the time to arrive. While on my way there with still nearly 45 minutes to spare I got a call "ARE YOU COMING TO YOUR SURGERY?" - YES, I am on the way. Their response "OH, didn't anyone call you to tell you to come earlier" NO, they had not. Then when I arrived I felt some serious attituded from the check in staff, as though I had been late when I was early for the time they actually told me. Then I got brought back for surgery prep and Doctor Masters NEVER came and spoke to me beforehand or after it was completed. I have never heard of a surgeon not speaking to the patient before undergoing surgery. All subsequent appointments were with a PA, or the PA's assistant. I felt like the least important person that has ever gone through. Doctor Masters never actually spoke to me again after the initial consultation. Meanwhile, my hand is left in a weird deformed resting state, which the PA assured me is the "functional" position of the hand. I now have pain not only in the CMC joint like before, but also severe pain in my wrist where it never hurt before. I have been to a different orthopedic surgeon and am exploring options to improve the outcome. They were disappointed to hear the details of my experience. On paper everything at Boulder Centre looks great, but I was very disappointed in my experience. read more

There is not a day I awake that I don't curse the care I received from Dr Kramer. I broke my femur falling on black ice. Dr. Kramer promptly scheduled me for surgery to repair the fracture, never assessing the total damage from my fall. I was left left with a torn tendon from the fall. His "guy" to whom I was delegated to after the surgery, dismissed my many complaints of continuing pain. This dismissive treatment after the surgery is unacceptable. Further contact with Dr. Kramer and his office has been ignored. I will never be recovered or without pain. read more

Dr hammarstedt is amazing. Honest and he seems to care about the overall-well being of his patients

Everyone. I'm only writing this to help other patients locally. I have never written a bad review on ANY doctor in my entire life, however Brain P Davis at BoulderCentre in Broomfield CO. failed miserably twice, however they still got paid enormous amount of money financial gain for mediocre surgical operations. In addition I explicitly told him to focus and rework the tricep muscle in both failed surgeries. He forgot that as I sit here in my hotel room, I just finished third surgery with another local surgeon. The moment I told them I wanted a second opinion elsewhere, they canceled me as a patient as it turns out the new surgeon fix the problem. Bottom line I would never be sitting in this hotel room right now if Brain P Davis did his job, do NOT believe it's World class surgeon services. Regardless of his bowtie on or not and proceed with caution. Oh, and by the way, I'm still paying off those failed surgeries. Make sure you do your homework before seeing Brain P Davis. read more

Isaac Greuel is a great Physical/Occupational Therapist and very thorough and professional. Also, Dr Meredith Mayo is an AWESOME Orthopedic Surgeon who specializes in Shoulder Replacements. She did both of my Shoulders and is an Empathetic and outstanding Surgeon! Thank you! Dr. Stephen J Smith read more

Dr Yerrapragada and Erika have treated me so well with my ankle replacement- they are wonderful team and I recommend them without equivocation read more

They are like an extortion racket. I keep paying for things then they keep finding reasons to increase the bill. I paid for a CT with 300$ up front. After numerous calls where they never crediuted the 300 dollars they sent me a follow up bill for 88. Same with the surgery. The payment I made clearly states that follow up visits are included, then they send me bills for the follow up visits. read more

Mrs G broke her collarbone at Winter Park on a Monday. We got a referral from her primary physician for an appointment on the same day. Quite a lot of pain and difficult to move at all. Doctors put the bones back together on Wednesday. They shuffled schedules and maintained communication with us on timing and pain treatment. It is a very busy office. read more

Patient beware! After being forced to sign agreement after agreement in order to be seen (hours of reading required to get through it all), I just made a slash instead of a signature. At the appointment I paid my copay and now a month later I receive a notice that they are collecting an additional charge using my credit card information given to pay the copay. The notice informed me that I would get a bill statement AFTER they collected the money. How is this even legal? ALso, attempted to get more about an MRI recommendation. After first call wasn't returned I spoke with someone who assured me the PA would get in touch with me- she never did. I went to a clinic at Centura Health and they had a totally different approach as to how to resolve pain issues post hip replacement at Boulder Center for Orthopedics. I believe I am now in more competent and caring hands. Ugh- health care as big business is not in the interest of the patients, in my not so humble opinion. read more

I have hesitated to provide a review because I believe more in focusing on the positive. However, now that I've received such stellar care elsewhere, I think it's important to share my experience. The two stars are for very nice support staff and my previous physical therapist. I was diagnosed with a torn hip labrum, right side and the recommendation was for a labrum repair through Boulder Centre for Orthopedics. During this time, my doctor recommended PRP injections, which worsened my pain and mobility. Dr. Chen forgot twice which hip was injured and almost injected the wrong side. I felt, especially as a very healthy fitness instructor, that something was not right, so I pursued a second opinion. I went to Dr. White at Western Orthopedics, who is the absolute best at what he does. He told me that based on my level of injury, he would not have administered PRP and that labrum reconstruction was the answer. I'm so glad I listened to him; when surgery was conducted, they found that my labrum was completely shredded, therefore nothing could have been repaired. Had I stayed with BCO I would have had an ineffective and costly surgery with more months of downtime. Due to insurance limitations I went to BCO's physical therapy for recovery. Initially, I was with Kristen, who is an amazing and talented PT. Post-surgery, she was unavailable and I was referred to another PT. Since I was told this was the most crucial time regarding recovery success, I became nervous when my new PT did not assess me on a regular basis, gave me minimal guidance and often worked on other patients' notes during my limited time with him. Brandon regularly forgot my history and progress, and when he noticed I was increasingly concerned, he told me that he was overbooked with clients and to "not give up on him." I gave up on him and started to drive to Western Orthopedics in Denver. My new PT was shocked by the lack of care at BCO and apologized on my former PT's behalf. Once I realized what appropriate care was supposed to look like, I realized how much time and money I had wasted and that I potentially ruined my recovery. I lost thousands of dollars through BCO and have been forced to be in extensive physical therapy 8 months after my surgery. I highly recommend Western Orthopedics in Denver; their knowledge and service are outstanding and the drive from Boulder is worth it. read more

Mostly uncaring drs who look for anything other than Medicare.private insurance is the only thing they want when it comes to surgery.after going there many times for serious problems the dr refuse to do anything to help .money talks .dr spends 3 minutes standing but no mri or surgery plan.as a homeless patient it is typical of the treatment you will get.medicare pays them but not enough.its no wonder so many homeless are left on the street limping or in wheelchair's because orthopedic dr looks for Medicare with only high level co insurance.hospital stay is very expensive in USA because of lack of universal healthcare which this place certainly doesn't want to ever see happen. read more

Warning: run from this unprofessional and poorly run outfit if you are able. Customer service/follow up regarding questions non-existent until it comes to billing. Then they will be rude and totally unable to answer questions about billing discrepancies but very persistent about what they say is due. Never heard from the surgeon post surgery, never got a call back when asking about pain medication within 24 hours of surgery. PA is the most rude and unprofessional medical person I have ever dealt with (after having an ill parent for last 5 years as well as dealing with my 4 kids healthcare providers-I've dealt with many) Yelled at me and interrupted my questions-most essential piece for her was that I should be grateful she called me back (clearly in her car) during non office hours. Important for her to point out to me she had been working all day. Disgusted that I sought info about my 18 year olds post surgical wound-he had been told by her potentially headed to infection. Wondered to me why I would ask for info about his care when he is after all an adult at 18 (college freshman who broke his hand 2nd week of school and hails from east coast btw). Apparently felt it was important to school me on this instead of the status of his wound, I have never encountered a medical "professional" like this in my entire life -rude, insufferable and this is the outward facing representative of the surgeon we had. Terrible terrible terrible- had I known would have sought another place despite the difficulty of managing my son's care from over a thousand miles away. His PT therapist was good but warning read all the bad and consistent reviews-stay away from this place- find another practice! read more

I saw Dr Masters for an issue with my hands. He was 40 minutes late for the appt, and when he finally walked in the door he just shrugged like a teenager who forgot to take out the trash. After 30mins I went out to ask the staff what was going on and they were less than helpful. "He's with a patient", is all they said. I suggested that keeping the patient in the loop with respect to delays was a great strategy but that garnered zero interest from the 2 very young staff members. read more

I highly encourage anyone considering going here to go elsewhere. The doctor I saw was fine but everything else was completely unacceptable and the nonchalant, uncaring attitude of the people that work here is shameful. The women at the front desk were beyond rude, completely unhelpful, were actually snickering and laughing with each other at patients behind their desks, and were openly brash and basically bullies. Just disgusting all around when people are there because they are in pain and struggling. I also just got a bill for the medical boot they put me in. They charged over $300 for this boot..... these exact same boots cost $40 - $60 online. When I questioned how they got to this price they had no explanation. I asked if they were concerned people would stop going there since the prices were so heavily inflated and they basically said they don't care. Too bad there are some decent doctors working there because as a patient I will go somewhere else... somewhere where the rest of the team actually cares and has respect, and where patients in pain looking for help are not taken advantage of by being given heavily marked marked up supplies. Bottom line. Don't go here, and if you absolutely have to, question ALL prices and look online or elsewhere for any boots or medical equipment needed. read more

Appointment was sheduled theee weeks ago. I left a message on the day of my appointment at 9:30 in the morning. The very snoot receptionist told me she was sending me paperwork to fill out. This was four hours from the appointment. time. She must have FORGOTTTEN to send it. I then said I would do my best as I had a busy schedule the next couple of hours. She said must come in early or we will have to reschedule. I guess this office time and schedule is much more important than theirs. read more

Unlike other reviewers, I had an excellent experience here. I have had chronic foot pain for a couple of years and decided to finally get it looked at. The front desk staff were very friendly and I was able to book an appointment with Dr. Leland within a week. I had no trouble filling out patient forms online so when I arrived I had a very short wait time (which never happens in an MD office). Dr. Leland and his assistant were very kind and listened to my concerns. Fortunately I did not need surgery, and the doctor recommended a few things that have made my pain go away (now 6 months out). Everyone made me feel very cared for, covid precautions made me feel safe, and the office was beautiful, well run and professional. It felt like concierge service. I highly recommend this practice to anyone. read more

I have been going here for almost 10 years. Recently the docs have changed and it is now a procedure mill. Docs are only concerned with getting patients in and out of the office as quickly as possible. Almost no post operative care. Sloppy protocols and careless doctors and staff. Highly recommend you go to another orthopedic specialist. Beware! read more

I feel bad for everyone working here. Something is going on. Will get conflicting postoperative instructions. There will be underlying air of anger at you because "upstairs" was supposed to contact you to come in an hour earlier than your scheduled appointment. General confusion. I never felt so uneasy for a major surgery, especially when a screw up will end my career. What am I going to do to feed my family if this doesn't work. What am I supposed to do to care for the surgery? Use it or rest it? Basic questions will be answered when they "will call you tomorrow". They will not call you tomorrow. Or the next day. I feel so bad asking for help. Will be googling postoperative care and be using https://www.orthoillinois.com/ to get an idea where you are at in recovery. Will never see or hear from your doctor again after the surgery. Everyone is polite but unresponsive. read more

I was treated by two surgeons from this business and received the finest care! Professional, caring and very knowledgeable. I highly recommend this business. read more

The entire place is run professionally. The staff is friendly. Dr. K is knowledgeable yet very down to earth and relatable.

One of the worst experiences I have had with any group of docs in the Boulder area ever... and that is not hyperbole. On the plus side, there are some good staff people in PT, but they are disconnected from the main doc and from each other. The initial diagnosis, and thus subsequent treatments, are probably wrong, but cannot get them to think beyond their initial pronouncement by the MD, and getting back to see the doc is impossible for weeks. Frankly, the only group who has been consistently good at their job is the billing department. And today, to top it off, I showed up at 7am for a long-scheduled PT appointment and was told "it was moved to 10am... we tried to reach you." Seriously???? Billing has no trouble reaching me, automatic appointment reminders show up regularly on my phone and email, and then this? Wow. Seriously consider another practice. read more

I have seen Dr. Kollitz for my wrist since Sept. and had surgery with her in November. I have had wrist problems for the past 5 years and she is the first doctor I have seen that figured out the problem and fixed it (and I have seen several that could not figure it out!) She will be taking the anchor sutures out because of an allergic reaction to them but that is not her fault. Strongly recommend if you want a doctor who listens to you! read more

The doctor was fine but spent very little time with me. They seem to care most about getting paid ahead of time and moving people through as quickly as possible. They did not respond to voicemails and sent my prescription to the wrong pharmacy. They did not have my MRI results readily available when I came so I wasted time as they got the records together. I won't be going back. read more

I had physical therapy here and felt like the staff worked with my limitations. Very friendly reception staff.

My experience with Boulder Orthopedics has been great from the first phone call (fabulous receptionists and assistants). I saw Dr. Chen for leg pain, and after an X-ray and MRI diagnosed the problem and I'm onto PT and hopefully a better life. I'm writing this because the experience thus far has been unique--easy apts, nice folks, good scheduling experience, fabulous and kind doctor who treats me like a person. You'd think these would be a given with any Ortho practice, but it hasn't been. I've been misdiagnosed, rushed, and ignored. For no good reason. Dr. Chen is fabulous and his team is perfect. So, you have a lot of choice in Boulder--so I highly recommend him and this practice. read more

No call backs, no follow ups, can never get ahold of anyone. The dr charged me for two services that I was unaware of, never once mentioned they were an additional service and then rushed me out of the room. read more

Felt like a client and not a patient. I have been going here for 12 years and the last few years have been the worst experiences. Received no care until I started spending more money. Broken vertebrae and dr told me I didn't even need a brace which resulted in a serious problem that required surgery. (Referred me to Mountain View Pain Center which was the worst practice with which I have ever dealt.) No communication between staff and billing. Was promised discounts for getting two mri's done at once and have been disputing the additional $275 for months. read more

Too bad there is nothing less than one star. One of the worst surgical centers I have ever experienced. Anesthesiologist was uncaring, rude, and treated me like I was doing him a huge favor to pay his huge fee. This doctor totally disregarded the surgeon's orders and my medical concerns until I repeatedly insisted. There did not seem to be any communication between the doctor and the surgical center. Surgical center blew off my concerns and medical history. Staff was rude and could care less. In a huge rush to get me done, to the point I was seriously worried about my safety. Would never, ever, schedule anything at this center again. read more