I've been going here for years. It's very difficult to get in to see Dr metz anymore. I loved Judy…read morebut she retired. Lady I saw did great job freezing off mole. Staff friendly!!

I have been going elsewhere for the past 8 or so years, rently made an appt is St Augustine…read morelocation. They were on time, front office staff were friendly and efficient, the NP and her nurse were kind, personable and very efficient! They actually listened to my concerns, and addressed them. Wonderful, caring office! I would give them 10 stars!

No wait. Pleasant staff. Great doctor Very informative…read more Explains procedures and reasoning for treatment

Extremely well run practice. Dr. O'shaughnessy is simply the best Dermatologist I had ever dealt…read morewith. Competent, thorough, professional. Great bedside manner. She catches things very early. I highly recommend her and the entire staff.

I think this is the first time I've ever been to any kind of doctors or dentist office where I…read moredidn't have to wait 10-30 minutes past my appointment time to be called in. My appointment was at 2:15, I got called into the exam room right at that time (if not a bit early), the exam was fast and efficient - I had a couple suspicious spots removed and I was back in my car by 2:37. That's my kind of appointment!! Staff seemed friendly. Very convenient location.

Saw the PA. she wore latex gloves and shook my hand? Body check went fine. She looked at my face…read more(did not use any magnifier) and said I needed this cream to put all over my face 2x/day for 3 - 4 wks. she said there were some pre-cancerous sites. I asked about freezing them off, but was told the cream was a better treatment. This treatment had expected side effects, such as swelling, pain, severe itching etc etc. I felt my concerns were not taken seriously. I obtained a second opinion, 3 sites were frozen and was advised to come back in a year, the Dr. said she would never have prescribed that cream for her elderly patients' skin based on her exam.

This practice I would not take my DOG too . I made an appt. took my morning to be on time. Im…read moredisabled so get around is a project. I arrived at the lobby. Sign Said no elevator on second floor . I had to get on the phone taking 30 minutes , multiple long buttons and pushef this or that. Finally a receptionist came down flight of stairs saying it's the building, well I said " you can call patients and tell them" if elder or disabled no elevator? Of course , not . My was morning shot, then I was billed a no show of $50.00 which I then had to call Humana and they called with me on line.( I was there on time.) Then he had to advocate for me. How uncaring and careless for patients. To beg off a false charge.The front office staff so wreckeless. Called to quit this practice and still receiving calls to contact them. Furthermore the male DR. Is only there limited days so wait for appointment . The female sees you in a quick cold manner after $ only. WELL if you want waits on the phone, charges that are inaccurate, front office staff unorganized, and headache. My only mission was to see a Doctor. GO HERE!!!! Waste your day on phone run around.Good Luck with elevator. I have spent more time on the phone, down stairs, insurance , only wanted 30 minutes skin well check. I quit... OH DONT FORGET TO TIP. They charge you extra money . Little charged here and there to line their greedy practice. They make my skin crawl... Is all they do for my skin. There are dermatology right down the street several . I m checked out of this $$$$$ opportunitist $$$ place.

They quote you a rate based upon insurance then send you a bill and say "oh we are sorry the $490…read moreto remove a mole" was not covered and only covered $259 so you pay the rest. Yea for 5 minutes of service. They did this twice. Don't use them many other hair places. They also find a mole each time that looks "peculiar " as they don't do them all at once so they can bill each time

Highly recommend! Was able to get in the same day and immediately the doctor knew the issue, the…read morecause and the solution. Felt heard and that she really listened, and explained the issue so I could understand it. Would definitely come back!

The front desk lady (white woman with glasses) did not acknowledge me for a whole 1 min. I had to…read moreask her how to check in for her to look at me and explain. Then she said she will need 15-20 mins to run my insurance. I sat down and waited for 40 mins. Then I walked over and asked what's going on. She then checks and says I am next. Terrible front desk.

I've been a patient of Dr. Goyal for a few years. He has been very professional as I go yearly for…read morea skin cancer check. He was recommended to me and I would highly recommend him.

I am really unsure of why the low reviews. They have been so accommodating and have taken care of…read moremy daughter very well. She has very bad eczema and they have been so helpful and accommodating. The early and late hours have been so helpful with my work schedule.

I am just about to have my post surgery 2 week follow up. I have gotten quality care since my very…read morefirst consult. Everything was explained to me in great details and I got a lot of paperwork to read over. I first had a consult with Dr. Bates and then worked with the surgery scheduler to find a date that works for me. I then did pre-op appointments to go over all my medication's and do some don'ts. Everything was explained to me and given to me in writing. Then came the countdown to surgery. Dr. Bates staff checked on me and made sure I knew what to do leading up to the big day. On the day of surgery I went to their surgery center, which was clean, nice and relaxing. I was nervous when I went back, but everyone was so kind and friendly. I woke up in recovery to wonderful staff members. I did have to stay the night but had a very cozy chair and a night nurse who felt like my best friend taking care of me. I almost didn't wanna go home! I'm home now recovering and I'm thankful I picked Dr. Bates and PVPS.

Every person you speak with will likely give you a different answer.. about pricing, about after…read morecare, about recommendations. Michelle, the Practice Director, has been trying to give me medical advice for weeks until one of the doctors finally told her that's not ok. I was almost put at risk of infection during lasers because the staff here cannot get on the same page about anything. They do have beautiful buildings, and they seem competent at first. It doesn't take long though to see that their operations are actually a disaster, so much so that your health may be put at risk.

Horrible customer service. I am relatively new to the area and needed a full body examination. Set…read moreat the Nocatee office and waited almost a month for my appointment. When I show up, they tell me they only set me for a "rash examination" and they did not have time for a fully exam. When I advised them that that was what I had called to set my appointment for, I was told they were setting those in October. Took time off from work and they wasted my time. Location is convenient, but will never go back.

Worst experience I have ever had with a medical billing department…read more After multiple phone calls and callbacks, I am now being held responsible for the full cost of a service despite having insurance. I provided updated insurance information, which was received by the office, yet the claim was never reprocessed. Instead, I discovered the issue one full year later when I received a bill in the mail for $271.00. I have been a patient of Dr. O'Connell for over eight years, and both of my daughters have also been treated at this practice. Unfortunately, this situation has left an extremely negative impression. I went out of my way to work with my insurance company to have the claim reprocessed, only to be told that it was rejected a year later because my old insurance allegedly denied it while "awaiting COBRA." Had anyone simply called me at the time, this could have been resolved immediately--especially since my daughter was actively being seen by the practice during that period. Instead, I am being punished for a billing failure that was completely out of my control. This charge is outrageous, the lack of communication is unacceptable, and after years of loyalty, I am finished with this practice.

I had my first IPL there a week ago and the brown spots are already fading. I have lived in TX, TN,…read moreCA and now FL so the sun exposure has accelerated in the last 20 years since moving from OH. They offer a variety of treatments so you can choose from a one time treatment or package. They wanted $25 to book so they must have a lot of no shows. It is subtracted from the first treatment. IPL really needs to be spaced 30 days apart so I will be going back for 4 more treatments. It has been five years since I've had it done. I can have laser done instead of creams. They are currently running a IPL $49 special on FB, Staff are very nice and the treatment rooms are very well equipped with the latest and most innovative products. The only surprise was the front waiting room. It was decorated with two hanging basket chairs from the 70s and the most frilly and impractical decor I've ever seen except in the bedroom of a wealthy five year old little girl. If you weigh over 100 pounds head for the blue chair. The center is located in a large office complex off A1A. Drive in and park anywhere but the short term spaces. It is to the left of Ruth Chris Steakhouse. GPS will send you there, maybe.

Total waste of time and money. The staff is incredibly pushy and only interested in selling you…read moretheir 'packages' rather than addressing your actual needs. Beyond the poor customer service, the facility is unkept and unpleasant--the smell of dirty carpets was overwhelming. Do yourself a favor and go else where.