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Boudin Henry M, PHD

1.7 (6 reviews)

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Sound - SMH Tukwila Entrance

Sound

1.7(21 reviews)
2.2 mi

After Seattle Counseling Services closed, I was "transferred" to Sound, where I specifically…read morerequested a fully licensed therapist with years of experience in my particular needs. I was paired with someone who felt like the first therapist in a long time where I didn't have to spend multiple sessions "bringing them up to speed." Sadly, they retired just six months after my transfer. I was then assigned to a supervisor. They were generally good when they could attend the session. However, this individual increasingly had to pause the session to "attend to other emergencies." They often promised to return in five minutes but would disappear for the rest of the session, leaving me hanging. Other times, this therapist would call last minute to cancel and reschedule. When I returned their message with my availability, I would receive no response. Then, a week or two later, they would call on the scheduled day and time, apologizing for attending to other clients and acting as if my needs were unimportant. Then, I needed to take a break, and when I returned, Sound stopped billing my insurance and demanded a credit card payment instead. After several days over three months, I found out they weren't even attempting to bill my insurance. When my insurance contacted Sound's Accounts Billable department, calls and messages went unanswered, while invoices demanding immediate payment for previous services piled up. The few times I managed to reach someone there, I was treated as if I was the one with the issue and that Sound had done everything possible to assist me. have engaged in enough personal work to understand "Gaslighting" and can assert with complete certainty that the staff at Sound are unqualified, unprepared, and incapable of helping anyone with behavioral health concerns. Their entire approach seems to convey a positive image of assistance, yet the reality is that the work environment is chaotic, toxic, and primarily concerned with financial gain rather than patient welfare. Honestly . . . IF I found myself in crisis, Sound would be the last option I would consider for help. You could achieve more by looking up information online or viewing a YouTube video than relying on any professional support from Sound.

If incompetence, poor communication, and disappearing continuity of care were medical specialties,…read morethis clinic would be a teaching hospital. I have dealt with months of unanswered calls, ignored messages, disappearing providers, delayed referrals, and absolutely no meaningful continuity of care. I have serious chronic medical conditions that require regular monitoring, medication management, and access to an actual provider, yet I have repeatedly been left with nobody to contact and no reliable way to get care. A referral was apparently sitting there for months without anyone properly communicating it to me. My primary-care provider left, the replacement provider disappeared as well, and there was no meaningful transition of care. Calls and messages seeking help went unresolved while I was left trying to figure out where I was supposed to go for basic medical care. I have even been forced to rely on emergency care for needs that should be handled through primary care simply because I could not get access to a provider. This is not a complaint about having to wait a few extra days for an appointment. This is about continuity of care, communication, medication management, and patient safety. The only thing this clinic seems capable of providing reliably is uncertainty about whether anyone will actually call you back. I would not recommend this clinic to anyone who has chronic medical conditions and actually needs dependable medical care.

Mindful Therapy Group - Southcenter

Mindful Therapy Group - Southcenter

2.5(54 reviews)
2.1 mi

I found Mindful Therapy through an internet search; I previously saw another provider and was…read morelooking mainly for a therapist to help with past traumatic childhood experiences of having had lost both parents and me attempting to parent without parenting skills. It took more than 17 years to finally decide I should see one and I must say, I wished I'd done it sooner. A part of me felt that I was strong and could get past the stress and sadness - and now to go to therapy and be taught coping mechanisms and how to handle everyday tasks with time management skills, 'reprogramming' past sad vivid memories into 'normal memories,' I realize I could have lived so many years more happily had I gone in sooner. I currently see a provider and a therapist at Mindful Therapy. Both are excellent at communication, providing reminders and sharing their experiences. Scheduling with them has been very smooth.

Their backend administration is poorly managed, where clients have to act as a liaison between…read moreMindful, the provider and insurance companies to sort out billing practices they should have ironed out on their end. MIndful called me so that I would call the provider to reach out to them. Does that sound professional if they have a contract directly with the provider?? I can only imagine that level of mismanagement and business communications is a nightmare for their providers, never mind the time I've had to interface with all three parties. Practices could be better executed. My provider, however is very good. No complaints there. Just wish he was with a different group. I'd gladly migrate away from Mindful.

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Mindful Therapy Group - Southcenter
Mindful Therapy Group - Southcenter
Mindful Therapy Group - Southcenter

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Boudin Henry M, PHD - c_and_mh - Updated October 2026

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