I met with Jake the first time I walked in the store and it was obvious that he has a passion for…read moredesign. He walk me through the store and gave me advice on different pieces. I ended up buying several coaches (Ligne Roset) and Lighting (Bocci). It has been a year now and I love the pieces and I am grateful for all the useful advice.

so I went to this great store trying to get product that never showed at a nearby store (across the…read morestreet) great professional service and surprise I actually got my leather sofa within the time frame allotted to me...no excuses...my credit card only charged with my permission...what a change from my experience last year...I stand by this store and its service...

One of a kind Victorian and modern furniture. Reasonable prices. Bought a living room and family…read moreroom.

From the owner: Our store bring to you amazing home furniture design , high quality with affordable prices.read more

We went into Blueprint Home to see what furniture offerings they had available since we just moved…read moreinto a new house and needed to furnish it. We loved that it's a local store and we try to support local in our purchases whenever possible. They have a variety of furniture on the floor as well as decor of all kinds. The team at Blueprint Home was absolutely great! Karrie and Kim were very knowledgeable and helpful when we explained to them what we were looking for. We could tell that they are passionate about what they do and actually care about providing excellent service to their clients. We ended up buying a Lind leather couch and love seat for a good deal. We ordered them in July and we were expecting to receive them at the end of November, but the shipment arrived early November instead. It was a pleasant surprise! The white glove delivery experience was amazing and we're very content with our overall experience with Blueprint Home. We're planning on going back to get more furniture and decor there in the future. We highly recommend them!

Yesterday i went to return an item. I was told the returns was down as the person dealing with this…read morewas not in. I asked to see the manager to discuss this further and upon the manager arriving I got the exact same response. I asked the manager whether I was able to able to exchange the product for another item and if there are able to manually write down the item for which i had a receipt for and was still declined. When the manager noticed my frustration, in-order to get rid of me I was told to please go ahead and make a complaint if i was not happy about the service. Me personally being in the customer service business I definitely though this was highly un-professional and that this situation could have been dealt with better or for CT to have a back-up plan in place.

Just when my husband were about to give up our search, we found Emporium. How is it that we've…read morelived in Ottawa for years now and not known that it existed? Apparently they've been there for 32 years at that location. High quality solid wood furniture. Large selection. Custom available. GREAT service. Ryan can discuss your needs with you, and takes your investment seriously, both financially, and for the comfort and pleasure of your home. Good design sense. I *highly* recommend you visit Emporium!

We ordered a custom made table and chairs for our kitchen from the Emporium on Main Street in…read moreOttawa and were told we would have the finished set in 6 to 8 weeks. It is now 14 weeks later and we still do not have our furniture. Multiple phone calls to the owners have been made and we still do not know when we will receive our table and chairs. We were led to believe that our furniture was being made by the owners and they finally admitted during my last phone call to them that our order has been out sourced. Where and to whom I do not know. I made a down payment that I truly regret making. I will never purchase anything from the Emporium again and caution everyone to avoid custom orders at this store because the owners over promise, raise expectations, and do not meet their deliverable deadline. Further, they have misrepresented themselves as on site furniture makers. We fell for a great sales pitch and are now dealing with poor excuses. We have a sinking feeling that we may never receive our table and chairs. If the owners treat everyone this way, they do not deserve business.

Great for Home Decor and books. The service is non existent. The value is great tho. But be ready…read moreto look and look for a while.

Whoever does the window displays in this store must have been inspired by New York's fifth avenue…read more The diplays change often according to the season and the holiday, whether Christmas, St. Patrick's Day, Remembrance Day, Hallwe'en etc. Inside is an excellent selection of donated items for sale, run by cheerful and dedicated staff. Everything from clothing to furniture to books to dishes. Prices, as you might expect, are excellent and a real plus to anyone living on a reduced income, but also just a great store to browse in anyway to find something that can find a second life somewhere else.

All I can say is: mediocre overpriced products and TERRIBLE service!read more

Terrible experience and regret our purchase which has required ongoing investment of time dealing…read morewith indifferent store manager and manufacturer and money for repairs. Worth paying more at the start to deal with a reputable store. Too bad because the piece looked great in the store.

I ordered a very large dining table from across the country and Zvi did a great job of customer…read moreservice over the phone and email. The table was restored beautifully at a great price and shipping was very reasonable as well. The table was carefully packed and was delivered in perfect condition. Lots of wonderful gems to be found at this great store! I would shop there again.

I ordered three pieces of furniture from Mostly Danish . I dealt directly by phone and Email with…read moreMr. Zvi Gross , who was very professional and courteous. The furniture arrived in perfect condition after travelling half way across the country ,all the way to Vancouver from their store in Ottawa. The quality of these refurbished antiques far exceeded anything modern that you could buy in the same price range. This is heirloom quality furniture ,beautifully crafted from high quality hardwoods and veneers and lovingly restored. Any one who visits my home always comments on how nice these three pieces of mid century furniture look and I would highly recommend this store .

This might be the best customer service experience I've ever had…read more I went in with a friend to purchase his very first "adult bed" (i.e. not one from Ikea), and we were greeted by Suki, a lovely woman with over 17 years experience. She asked us so many questions, try out several beds and literally covered everything from how he sleeps and how it would affect his sleep, to pillows, sheets and bedframes. We walked out of there with everything - pillow and mattress covers, mattress and boxspring, sheets, a cold gel pillow, special lower bed frame, warranties and all. The best part? We didn't feel swindled at all. Great prices combined with sweet, funny and individualized customer service made it an actual joy to shop there. I seriously can't recommend this place enough if you're looking for a new bed, pillow or accessories. Parking is behind the building off of Fairlawn.

I went to this Sleep Country outlet after a very unpleasant experience at the Bank Street store…read more The sales representative, Michael MacNeil was knowledgeable, patient and helpful. That he made a critical error in entering a Queen sized mattress on the delivery slip rather then the Full size I had purchased was rectified by a simple phone call. The subsequent delivery experience was satisfactory. The two delivery men brought the new mattress up to my condo, removed the old mattress and put the new one on my bed frame. Overall, a decent experience with this store, unlike the one I had at the bank Street outlet. Satisfied. Allan H. Adams.

I was so excited to be able to buy a whole new living room set from Polanco as their furniture was…read morebeautiful. Mandy spent time with me picking everything out and happily put my order in and took my money. Then the issues started... the order was delayed (it happens) but what was frustrating was Mandy not getting back to me via phone or email. I had to hound her to get any kind of response. At times I was begging to get her to respond! Now I now need to deal with some customer service items and getting her to deal with this is a nightmare. Great furniture but customer service is a nightmare.

I first discovered Polanco when it was located in the Byward Market many years ago. The owners were…read morefriendly, professional and very helpful to me selecting the design and colours that suit my home as well as reflect my tastes. I have been to their locations over the years and have never been disappointed in the service. I again this fall returned to Polanco and the same quality of products and service are still excellent. Brenda M.