I recently purchased a vehicle here but I had some concerns with the finance process that future…read morebuyers should be aware of. During closing, I was quoted a bundle for screen and paint protection, but when it came time to sign, the price had increased by about $200. When I questioned it, I was shown a handwritten note with the higher number and told that was the quoted price. Rather than delay the process further, I moved forward, but the inconsistency was frustrating. I am also not convinced that they actually applied the paint protection. More concerning was the financing. I was initially quoted an interest rate that was more than 1% higher than the lender's advertised rate. After the purchase, I contacted the lender directly and was able to have the rate adjusted, as they indicated there was no clear reason for the higher rate. I appreciate that the team helped get me into the vehicle I wanted, but the pricing and financing process lacked transparency at key moments. I would recommend that anyone purchasing here carefully review all numbers, ask questions, and verify financing terms before signing.

Shaun Kinchlow was our salesperson at Ewald VW M . Falls. He was personable, patient, and…read moreprofessional in assisting us with our recent purchase. Overall, a great experience and we are pleased with our new car and service plan. Linda & Jim A.

Great experience here. We really like our new Tucson!! Very fair deal with trade-in and add-ons…read more Thanks Sam and staff!

I always buy new cars and i bought a new car from Amato in the spring of this year. After the sale…read morein a week or so the salesman will call to check how things are going with the new vehicle. Not the case with Amato Hyundai , no follow up from Amato This past September i was helping and teaching a relative on the process of buying a new car. My relative was having a difficult time with the purchase process at Amato . I called Amata anonymously to get some information from my relatives salesman at Amato . I did not identify myself but the salesperson somehow knew who i was. When the salesman shockingly identified who I strongly requested he not tell my relative I called . . Guess what,, he called my relative and told my relative I called which he was not to do. As a result my relative was very upset with me and altered our relationship. For this and other reasons if you want a Hyundai please move on to a different dealership . It just does not feel good at that dealership . in addition ,I saw salesperson sloppily dressed with poor body posture at the desk and chair

I wanted a specific car, a Kia EV6. Russ Darrow Mazda advertized the car. I was given an…read moreappointment at Russ Darrow Mazda but when I arrived the car was not there. I found it Russ Darrow Kia, test drove it but wanted my wife to drive it. I tried to book this but the Kia salesmen had a full mailbox and i could not contact the manager, but I confirmed it was still there and asked the only person I could contact (Robyn at Mazda) to book a drive. Subsequently the Kia sales person confirmed our appt. Went to Kia but it had been moved to Russ Darrow Mazda. When we caught up to it the car was in Limp mode as the battery was down to 7% and had not charged. Next day we got to drive the car, charged, and bought it. They said they were emailing the paperwork and would bring the plates out on Monday. We are now 7 days out, after requesting we finally got the electronic paperwork but still have no plates and none of the charging adapters and cables we were expecting. I think we got in the middle of a turf war between the two Russ Darrow dealerships. This is not any level of customer service I recognize.

To Whom It May Concern, I am writing to formally lodge a…read morecomplaint regarding the unacceptable experience I have endured since purchasing a 2016 Ford Escape from Russ Darrow Mazda in Greenfield. The vehicle was financed through Capital One as part of their preferred dealership network, and I trusted that I would be sold a safe and reliable car. Unfortunately, this has not been the case. From the outset, the car displayed problems. During the initial test drive, I noticed stability issues and unusual noises. The salesperson, Ethan, admitted he also heard something, but after taking the vehicle to service, I was told the car had "passed another safety check" and was safe to drive. Within seven days, the problems worsened, and I began a long cycle of repeated repairs, safety concerns, and dismissive treatment by dealership staff. Documented Issues: 1. Differential Failure - On June 14, the vehicle was deemed unsafe to drive. It remained in service until August 23. When returned, the air conditioning was no longer functioning. 2. Evaporator Core Failure - The AC was not working, and coolant had leaked into the dashboard. I was again told the car was unsafe. Repairs took one to two weeks. 3. Radiator Failure - The radiator later failed, costing approximately $2,000. Despite paying for repairs, I received a work order stating: "Mazda of Greenfield will not fix another thing on this used vehicle." It even included a handwritten note stating the "front shutter valves [were] secured as good as possible," which is vague, unprofessional, and concerning. Despite spending roughly $3,500 in repairs, the vehicle remains unsafe to drive. The car shakes, the steering wheel vibrates, and I have repeatedly been told by staff--including AJ, Adam, Shawn, and Nick--that the vehicle is "not safe to drive." And here I am on 9/9/2025 with now needing a heater core and possibly a motor. Treatment by Staff: - My concerns were often minimized or dismissed until I became visibly upset. - I was pressured by Nick to put down $4,000 to trade out of the vehicle, despite my credit situation being impacted by this ongoing ordeal. - I have endured severe stress, including a breakdown that required me to take time off work due to the strain this situation has caused. Summary: - The vehicle was sold after multiple "safety checks" but has consistently been unsafe to operate. - The car has spent more time in service than in my possession. - I have invested thousands of dollars in repairs without resolution. - I have been subjected to unprofessional and dismissive treatment from dealership representatives. This situation is unacceptable. I am requesting that Russ Darrow Corporate immediately review my case and provide a resolution. At a minimum, I expect either: - A full buyback of the vehicle, or - A safe replacement vehicle without requiring additional out-of-pocket costs on my part. I trusted your dealership to sell me a safe vehicle. Instead, I was sold a car that was unsafe from the beginning and remains unsafe today. I urge your office to take responsibility and rectify this matter immediately. Sincerely, Tamika Johnikin

Very slow service and poor communication…read more Ex 1- said the parts for our repair came in and I scheduled an appointment. When I arrived, they said only 1 part was in and they thought it was "weird" I was on the schedule. Didn't even give me a call to discuss before I drove all the way there and made arrangements to miss work. Ex 2 - when they finally do have the parts to make the repair, they said it would be done by noon the next day (a Friday before a holiday weekend). No updates at all. Finally call at 1pm and they say they haven't even started! My husband and I had to delay our holiday weekend trip to leave the next day. Would've liked an update earlier in the day.

Date of visit: October 6, 2023…read more My dealings with two of the other Volkswagen dealerships in my area have been very frustrating, from both a sales and service perspective. And while I really like my car, if the purchase and maintenance interactions are awful, I am not likely to purchase another VW. However my visit to Ewald Volkswagen in Menomonee Falls restored my faith in dealerships! Jorge was amazingly efficient and gracious, walking me through the process and providing me with options when it was time to make decisions regarding the potential work to be done. The work was done in record time and for slightly less than I had anticipated. And when it was time to leave, he was even my cashier. The waiting area has a mixture of comfy chairs and--my personal favorite--high-top chairs and tables with fast and accessible WiFi so I was able to get work done while I waited. Snacks and beverages were provided as well, to give me the fuel to get through the day. Really my only complaint was the relative unhappiness of the receptionist. Though if I had to say "Thank you for calling the All New Ewald Volkswagen Buick GMC" 100 times a day, I think I'd be a little crabby, too! Give the lady a break and shorten that greeting.

*Update: 6 weeks after we bought our car the check engine light came on and we had to spend $900 to…read moreget it fixed plus an additional $600 for new tires since the ones that came with the car were bald. Part of the expense was a new car battery which I will give the benefit of the doubt to the dealership and blame it on the polar vortex, but the auto shop found a rats nest in the filter and had to give the engine a tune up. If I had known we'd be putting another $1500 into the car, I definitely would have negotiated the price more.* We had a great experience buying our car here. It doesn't have bells and whistles and fsalesmen in suits, but it does have knowledgeable straightforward owners who treat you like equals and don't make you feel like you're being outsmarted or manipulated. They have free car faxes on file for all of their vehicles. It was a quick and easy process and we walked away with a car we feel good about. Will update after we've had it for awhile!

I LOVE Richfield Car Company. Chad was so great to work with. Honest, reasonable, and willing to…read morenegotiate. I bought a 2012 Subaru Outback and it's super dreamy. Chad had it checked out by Somer's Subaru, who gave it a clean bill of health, but just to be sure, I had it looked at by my mechanic who agreed and told me, "Buy this car, now." Thank you Chad for helping me through the hoops of the used-car-buying process! This is my verbal recommendation to go to Chad for your used-car-buying needs.

Date of visit: December 26, 2025…read more When my efforts to find a vehicle that I wanted failed, we then considered vehicles my husband wanted, leaving me his car. The Nissan Rogue was one such option and we stopped by Russ Darrow Nissan at the Metro Auto Mall. While perusing the options, we were greeted by Tim, who for the most part was personable and friendly, though we noticed that he began to fill out an Offer to Purchase when we just indicated that we were only interested in test driving. Tim was very motivated to sell the vehicle as he called us at 730 the following morning to gauge our interest. The facility was nothing special, but certainly not the worst dealership we've seen in the area. We did go with another vehicle instead of the Rogue and after letting Tim know this, he did not reach out further, which we appreciated.

Thank you Bridget for helping today your kindness and patience goes a long way. You stop to explain…read moreto me the online posting process and how the surrounding dealeaes around you help to make the customers car buying process smoother

I had a very frustrating experience with Russ Darrow Honda…read more We are currently searching for a Honda CR-V around the $25,000 range. I was contacted by a salesperson named Daryl Robinson, who told me they were taking in a 2021 CR-V with about 40,000 miles that would be within our budget. He texted me saying the vehicle was in and asked when I could come in. I scheduled an appointment for 2:00 PM. Because I was driving over an hour to get there, I called around 1:30 PM while on the road to confirm the appointment and the vehicle's availability. Daryl confirmed everything. When I arrived at the dealership, the CR-V he referenced was not there, and they didn't have any similar vehicles available. Instead, he immediately tried to switch me to a different vehicle that didn't meet our needs. What made this even worse was how casually it was handled--as if my time and long drive were no big deal. No accountability and no meaningful apology, just a quick attempt to redirect the sale. This felt like a classic bait-and-switch and reflects very poorly on both the salesperson and the dealership. Terrible customer service. I would not recommend this salesperson or this dealership to anyone.

Daryl Robinson- very knowledgeable and a great salesman, great guy. Found our new pre owned…read moretonight

I used this dealership a couple of times for repairs to my Ford E-450 and the service manager did a…read moregood job in communication etc. I needed to buy a new pickup, so based on my experience with the service department I thought I would give them a try. I usually try to buy cars from private sellers as I find all the games dealers play to be somewhat tiresome and annoying, e.g., service fees, documentation fees, nitrogen in the tires fees, rust proofing fees, etching the vin number in the windshield fees, "estimated" title and license fees that are $75 high, etc.... but I thought that since the service department guys are straight shooters maybe the sales guys would be too-- oops, big mistake. I was interested in two trucks they had in stock, and got prices, in writing, for each truck from the sales rep. I test drove both of the trucks and decided to buy one of them. I then got a call saying they had made a "mistake" and the price was now $2000 higher. Very sleazy in my opinion. Needless to say I am not buying from them after this unethical behavior.

A really great car buying experience! Jeff, Dillon and Zach treated us like family. They took their…read moretime with us and went out of their way to help us understand all our options. In fact, through their great questions they decided that what we wanted was not on their lot so they went out and found the exact car we wanted and brought it from another state. Now that is service! It was such a. Great experience and these guys are real pro's. Very upfront and hose to and trustworthy. Great cars too!!!!

Very good service. Tim Lewis is an outstanding sales representative. Overall it was a positive…read moreexperience and I would highly recommend Russ Darrow Nissan and Russ Darrow Mazda at the Milwaukee Auto Mall location.

My purchase of a used Mazda SUV from Russ Darrow Metro Mazda was best car buying experience I have…read moreever had. Tim Scott was an outstanding sales representative. He was super professional, knowledgeable and friendly without being pushy. Tim quickly pulled the vehicles I wanted to compare and test drive. It did not take me long to decide to buy, the SUV looks brand new, is totally loaded and drives like a dream. I got a great deal and was very comfortable with the entire process. I highly recommend working with Tim Scott at Russ Darrow Metro Mazda.

They were the best and had great manners and worked in a timely fashion definitely recommendedread more

Once again, Next Level came through for me. I needed muffler repair and they also located a major…read moreoil leak. My tire also needed repairing. They took great care of me AND I was given a loaner vehicle. It was only one day and I was on the road again. These people are amazing!! I wouldn't trust my vehicle with anyone else. My car has sentimental value to me and trusting shops with it is not easy. Trust is the main factor. Thanks again, guys!!