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Botox & Laser Lounge

5.0 (1 review)
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Services - Botox & Laser Lounge

Laser hair removal

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133
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3

1 year ago

Great communication, beautiful suite and Sarah did a great job! Definitely recommend!

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Total Med Solutions - Flower Mound Location

Total Med Solutions

4.1(16 reviews)
3.1 mi
Certified professionals
Luxury

My Skin is much better now after consulting Faye for my skin care…read more She is very professional and knowledgeable about what she does

Despite the business's public reply asking me to email them, they have completely ignored my…read moreoutreach. It's clear their 'customer service' is just for appearances. During my appointment on Tuesday, April 28 at 10 am in Flower Mound, I encountered a technician who was not only unprofessional but refused to verify the medication she was injecting into my body. I will NOT be returning. Upon entering, she complained about the cleanliness of the room, which felt like an inappropriate critique of her colleagues in front of a patient. When she asked which shot I was receiving, I took a moment to check my records. She appeared frustrated and abruptly left the room. When she returned with a pre-filled syringe, she did not verify the medication name with me. When I tried to confirm that it was the "Skinny Shot" and asked for the specific name of the medication, she interrupted me and refused to answer, repeatedly asking only "right or left?" for the injection site. Because she refused to communicate or confirm what was in the syringe, I left feeling unsure if the medication was even administered correctly. I have canceled all future appointments. I expect a basic level of professional courtesy and transparency regarding the treatments I am paying for, neither of which were provided here.

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Botox & Laser Lounge - medicalspa - Updated May 2026

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