Hi Folks, first let me say that I agree with all the above testimonials. RICH MATHEWS is just a great guy and a very reliable workman. My story - about eight years ago I came home from work on a Friday afternoon when my daughter said, "Mum, the heat went off and I am freezing." What to do? Of course, it was one of the coldest days of the year, just before Christmas. I found Rich's name in the phone book. He happens to live in the same town, but he works over an extensive area. It was getting dark. Rich said, "Hey, I was just going to take my wife out to dinner, but I can't let you gals freeze tonight. I will be over shortly." I am embarrassed to say that the problem was that I had not changed the filter in ages! But Rich replaced that and departed. A year or so later, the furnace broke down again. This time it had a serious problem and it had to be replaced. Of course, it happened during a cold snap - doesn't it always? Rich also noticed the water heater had corrosion around the pipes. That needed replacing also. It had been ages since I had replaced it. So happy that Rich noticed this problem before the water heater leaked all over the cellar. Being two women alone in a old house, you might say we are rather clueless about certain maintenance issues, eh? When I woke up this morning, the house was cold, the temp around 40. I called Rich. He dropped by a few hours later with all his gear. Shortly, he called me down to the cellar. I thought, "I hope this is not a serious problem." He assured me it wasn't. Yesterday had been extremely windy and a few leaves had blown into the ventilation duct (not sure what it is called). Rich refused to take any payment though. He went on his merry way. Obviously, we all want an efficient, caring, accommodating workman when we need repairs on our property. Rich is a person of integrity, knows his stuff, and is most reliable. Another thing, the nature of his job is one of reacting to "emergency" situations for the most part like having no heat or having an issue with hot water. From my experience, he takes this responsibility seriously and goes out of his way to "serve." So I join the chorus of those who think highly of Rich and recommend him with confidence. read more

Had to write an update, but I'll keep this one shorter. Summary: Rich is seriously great. He answers his phone, always. He goes out of his way to come over whenever he can, no waiting until next week without heat until he can fit me in his schedule. He calls me afterward to check in and make sure things are still running smoothly. After the first water heater blew, Rich replaced it (back in September). The new heater was faulty. It seemed to give out about every 1-2 weeks (and always on the weekend). Rich came back every time to troubleshoot the issue, at night, on weekends, whenever it went out. Once, I was out of town when my tenants told me that it had gone out again, and Rich offered to drive over to my house to turn the pilot light back on for them. Above and beyond, seriously. After a few attempts to fix the new heater (tighten a screw here or tweak something that may have come loose during the shipping, etc.) Rich just switched it out with a different model because he wasn't going to let it keep giving me problems. The new heater works great and has been smooth sailing since then. Fast forward a few months, now it's seriously cold and the heat for my unit won't seem to stay on. Rich did some troubleshooting with me over the phone to get it running temporarily, and then was able to come over and take a look at it. The thing about Rich that sets him apart from other businesses is that I am always the one telling HIM not to come over. He usually says something like "I'm in NH right now, but I can come by when I get back" and I will say, "No, don't worry, it's not an emergency, plus I won't be around tonight" and then he says, "Ok, I'll come by tomorrow morning." He came over, gave the heater a tune-up to get me through the winter, and suggested a more thorough one in the summer when he can really get in there (without me freezing away in my apartment). read more

Rich Matthews was referred to us by a very close friend who had previously used his services. We were thinking of converting from oil to gas and had a number of questions as to whether it would be beneficial to us. Rich came to our home and explained the pros and cons along with the process of converting to gas. He also discussed the different options we had relative to the water heater we could install. After doing our homework, we decided that Rich was the best way to go, not only price wise but also his quality of work. In fact, my neighbor did the same conversion around the same time Rich did mine and after seeing the work Rich had done, he told me he wished he had used Rich as well. During this whole process two things stuck out that I feel separates Rich from most other plumbers; he cut and replaced two areas of cooper piping in my basement at no charge that were not associated with the conversation work he was conducting; and several times when he received telephone calls from people needing immediate service on their water heater, he assured them that he would stop by later that day. If they informed him that they could not wait he would then provide them with the telephone number of his associate who could go to their home immediately. Rich Matthews is the best decision you could ever make when it comes plumbing services. read more

I feel like these great reviews still don't do Rich justice! He was absolutely amazing from that first call to the end of the job! One of the things that stood out the most was how he helped me on the phone. Most companies I spoke to wanted as much info in your first breath as you could get out, and were mad if you missed anything. When I started right in Rich stopped me, asked me my name, told me his, and asked how I was. I knew he was the guy right there. He knew his stuff very well, and was patient when I couldn't answer questions. He came over to check out our very, very, poorly installed water heater and quoted us a very great price. He gave us options, and really seemed like he had our best interests in mind. He was able to come a day later which was faster than we had even expected, and got us fixed up in no time. All while my 2.5 year old bothered him wanting to help lol. He went above and beyond for us, gave us a great price, and overall just a really nice person. We will never use anybody else. The only "complaint" I have are those delicious scones he brought over while I'm on a diet hahaha (complete sarcasm here lol) read more

I contracted Rich to replace a forced hot water boiler and electric hot water heater. He was an absolute pleasure to work with, focused on doing the right thing for a very reasonable price. I had tenants that had no heat and cold weather fast approaching. Rich was responsive, and took the time to make sure he was doing things right. While on the phone, Rich looked at the property on Google maps to understand how he was going to get the new boiler in, came over after hours to check over things and take measurements. I got multiple bids from other contractors, and Rich was the only one to provide open, honest recommendations that had my best interests in mind. He pulled permits, showed proof of insurance and was accommodating around my work schedule. Not only that, but his relationships with others in the industry proved immensely helpful, including a referral for a very competent electrician, and being on first name basis with the inspector. I have no doubt my job was done right. His knowledge and attention to detail are top notch and I would highly recommend him. read more

Rich installed a water heater for us, but we've been working with him for years. He is awesome. Just a few qualities we've found in him: 1. He does jobs right; he's diligent, careful, doesn't cut corners. 2. Tied to that, he cares. Even little stuff that isn't his job, like patching up a pipe he sees weakening or changing a switch, he does out of consideration. He earnestly cares that the house is safe and functioning as best as he can make it. As part of that, he'll do jobs when they need to be done - not when he feels like it. We had a boiler dangerously venting a couple days before christmas and he came right away to take care of it, working through Christmas morning. He could've passed the buck but he didn't. He cares about his customers. 3. He's neat and clean - he cleans up before jobs and after, and tries to leave spaces as clean or cleaner than he found them. He's considerate of your space and your stuff. If you've got a question about Rich, just message me - I'm happy to recommend him. read more

We've needed a new water heater and found Boston Water Heaters on Yelp. Rich and his team have been the absolute best!!! It turns out that We had more issues than just our water heater and we never would have known if it wasn't for Rich. He spent countless hours (including many early mornings and late nights at our home) so that he could make sure everything was done perfectly!! He took our family's needs into consideration throughout the job (we have an infant and Rich tried to do the quieter parts of the job during nap times!!). I will also miss the scones and muffins that he brought to our door each morning before heading down to the basement :) Overall we have found Rich to be incredibly detail oriented, hard working, kind, professional, and knowledgable and we will be recommending his work to everyone that we know!! He still has a few finishing touches to finish up the job but he's made sure to fit us into his busy winter schedule which is so appreciated. Thank you Rich!! -Kevin and Shelley read more

Rich Matthews is the truly the best. He's an excellent plumber -- he has recently installed a new water heater, refurbished the entire gas heating system, installed a new toilet, detected a gas leak in a fire place, plus several other necessary plumbing repairs, in my mom's house in Lynnfield. Rich Matthews has been doing plumbing for our family for over 20 years. He's reliable, professional, reasonably priced, and a pleasure to work with. He is very responsive -- my mom has called Rich on weekends, nights, and even on holidays and he always returns the calls. He provides clear estimates and explanations for his work. He is easy to communicate with, in person, on the phone (he answers his cell phone promptly) and is clear in his written estimates and billing. And he's a super nice guy! I'm so happy to know that my mom can rely on Rich for plumbing and related building advice. I highly recommend Rich -- most definitely 5 stars!! read more

I found Rich Mathews on Yelp when looking for someone with lots of experience who could replace my water heater. What a great find! He is very responsive and answers his phone. While that should be a given, unfortunately these days it's not. He came over quickly with the new water heater and completed the job. My feeling is that not only is Rich fair about his pricing but also very safety-oriented. While here, he took a look at my steam boiler to make sure I was also set for the winter and ended up changing the thermocoupler (which he showed me and it definitely looked burnt, so that probably avoided an emergency call this winter). I'm not one who gives out 5 stars very often but Rich's work and the way he does it makes him one of the best. Highly recommended, you will not be sorry if you call him. read more

You won't be disappointed by going with Boston Water Heaters. Rich did excellent work in replacing our 30 year old boiler and water heating system. The first thing you will notice is Rich answers his phone and calls you back quickly. Rich is reliable, communicates well, easy to work with and meticulous about his work. He relocated the new system into a small corner of the basement from the old center location which helped open up the space. He also brought to our attention the Mass Save Rebate Program. I can't recommend Rich enough. read more

I found Rich Matthews while searching for a reputable company to service my failing water heater. Talk about a great find!! He was not only quick to respond to my service needs but he was very professional, caring, and kind. It's rare to find a company where the owner answers the phone and follows through on your service to the very end. Our water heater was replaced and we had hot water again in no time. I will not only use Rich Matthews again, I will recommend him every chance I get! read more

Rich Mathews replaced our boiler and added a new superstore hot water tank. Rich was a true professional through the whole process. He arrived early each morning, did the work meticulously, and cleaned up every evening. Rich alerted us to potentially dangerous situations and remedied them. Rich is a personable, hard-working, highly experienced plumber, who consistently exceeded our high expectations. I recommend him without reservation. You want this guy working on your house! read more

Rich installed a water heater for me and did a outstanding job as expected. He had done work on my heating system so I know he is very experienced and knowledgeable. He always goes above and beyond to make sure the job is done right and he would not tolerate anything less. I highly recommend him and know you will be just as satisfied with his work as I have always been. read more

Very, very happy! Found Rich on Yelp a while ago and have called him for a variety of jobs but he exceeded all expectations this time. My water heater broke down and started leaking at the beginning of a long, holiday weekend. He came right out the next morning and fixed me right up! Excellent work. Efficient, polite, thorough and honest. I'd recommend him to anyone. read more

Rich installed my water heater for me, I noticed some leaking and found his company on yelp. I called and rich answered the phone and told me he would be bye in a hour to check it out. The next morning he installed the water heater with top notch quality he is definitely worth calling if you need a water heater and super nice guy to boot thanks rich read more

Rich Matthews is by far a true professional in every way. His service is nothing less than perfection. No matter when we call for service he answers and is at our home within hours. He has replaced our water heater, repaired our furnace and has given advice for potential problems that may occur. I highly recommend him. read more