I've taken a cab with this service 4 times and only one was crappy but it really pissed me off. I called the night before to get a cab the next morning at 7am. It didn't show up until 7:30 and the driver didn't even apologize he asked me if I could google the address! So half way there he said I may just need to get out because there was traffic and I'd be late...umm no thanks because its your fault I'm late anyway! Needless to say I got to where I needed to be 3 minutes early but I'm still upset because of it. If you need to get somewhere important just ask a friend to bring you. You take a chance with getting a nice driver. read more

I've taken this company several times for early morning trips to the airport. They're always exactly 5 minutes late, just enough to get your toe tapping. Haven't had any issues and one guy was *extremely* fast - got to the airport in one scary 10 min ride from JP. read more

I don't recommend Boston Cab Company. I had near-perfect service when I worked for a large law firm in downtown Boston that had an account with them (no doubt very lucrative for Boston Cab). Since then, I have only dealt with late cabs, cabs that don't show up, and drivers who don't have GPS and don't know where to go. Also, with Boston Cab, 10 minutes always means at least 20. I tend to to be a large fare too. Otherwise, I take the T. I had a very bad experience this week. I called around 7pm to say that I needed a cab at 8:30. It was an area that is not serviced by many cabs and is very sketchy. I did not want to be standing out there alone after dark and I was trying to make it from there to another event efficiently. I was told I was all set. I interpreted this to mean, I would have a cab at 8:30. It didn't come. I called and spoke with the dispatcher who was rude and told me that at 8:30 they dispatched the job and were still waiting for someone to pick it up. I asked why no one told me that the cab wouldn't be called until 8:30, when I called to reserve it an hour an a half early. He just said it's how it works. At 8:45 I called back. I was told that no driver has picked up the job so I need to wait. The guy was rude, and acted like it was perfectly reasonable for a cab not to be there at the time I asked. He acted like he didn't know who I was despite the fact that he just talked to me. "I don't know who this is, you just talked to me?" "Yes, I've talked to you multiple times tonight." "Oh, we'll send you a text when the cab is on it's way." (i.e. stop calling me). At 9:15 pm, after I had gotten another cab (from a different company) I got a text that said my job had been dispatched. I called back to tell them I made other arrangements. They have nice cars and take credit cards, but if you need to be somewhere on time, call someone else. I have missed too many appointments because of them. Based on the reviews on here, it's clear that this company really doesn't care at all about customer service and I have no reason to think they will improve. read more

My mom and I had just finished an urgent run to the CVS in the Children's Hospital lobby. After finishing that and grabbing a bite at Au Bon Pain next door, we called Town Taxi. Cab never came, so Mom called Boston Cab, who said 15 min. When the guy showed after 5 min, we got in and I was very impressed. Although I take off a star for the guy yammering on his cell, which cabbies aren't allowed to do, the overall experience was good. Would definitely use them in a pinch! read more

Awful. Booked a ride via their app the night before needed, and no record of it the next morning when I called dispatch. When I asked how that could be and if they could get a cab to me ASAP... they hung up on me. Seriously? read more

Boston cab drivers are terrible, including from this company. Yet again, coming from Logan airport, the taxi driver chose to take a much longer route than needed. He was likely assuming I wasn't from Boston and I wouldn't realize that he took a route almost twice as long. When I called him out on it, he was SILENT. no apology, nothing. He also drove too fast in rush hour traffic. I have lived in Boston for almost 30 years and travel extensively in the US, Europe and Asia. Without a doubt, Boston has the worst, most dishonest taxi drivers. Unless trapped at Logan airport, I will only take Uber. read more

I hate that . that driver is Asian , he overcharge me the fare.i saw him that he pushed the meter, and the mater's fare from over $16 change also $20. I hate that. He is cheating customer. People if you next taxi, you shoul not call the BOston Cab Disaptch, Inc. That Taxi#1389. I strongly recommend that people do not call the Taxi # 1389. read more

I wish there is 0 or negative star rating option. Rude and un-civilized dispatcher. Terrible service. Ruined my trip.

WORST EVER! My poor elderly dying mother in law was receiving chemotherapy at Dana Farber. She has multiple fractures and is very very frail (multiple compression fractures of her spine). They pulled up and saw she was in a wheel chair (which fits into the trunk of my tiny civic) and they just sat there while my tiny wife struggled to help this poor sweet women into the cab. Then the driver refused to help put the wheel chair in the trunk, he actually refused to get out of the drivers seat and refused to assist her. My wife weighs 90 pounds and she could not pick up the chair. I was at work powerless to help, and this bozo, says: well, it wont fit. Get out. I can not take you. so my poor elderly mother-in-law with fractures and much pain had to climb out of the cab and call another. What a nice wonderful group of people. I called the dispatcher and he said: "I don't even know that was my cab, I don't believe you, I cannot help you, basically- go to hell." I also love the way they answer the phone: Phone number, not hello, or this is boston cab company how may i help you, or good morning, but '"PHONE NUMBA" . Good god these people suck. They deserve negative stars. YUCK! read more

Given all the bad reviews, I had to double-check the phone nber on this to make sure I had the same company! I highly recommend Boston Cab company for scheduled pick ups (can't speak to hailing them off the street). I travel from East Arlington to Logan Airport least twice a month for work and will not use any other company - and I've tried all the ones that will possibly pick up in Arlington.  I have used these guys consistently for three-plus years. In that time and what amounts to probably 30 rides or more, I've had only two that weren't flawless.The one time they really screwed up (someone didn't put my order in correctly and no cab came for an early flight pick up), the dispatcher was really apologetic and tried to problem solve, suggesting other cab companies that could get a taxi to me quicker since theirs would be originating in Boston. Usually their dispatchers are nice, even funny sometimes. They use a great automated system that alerts you when cab arrives and lets you request the cab wait up to 5 min. All cabs are clean, modern, and equipped to take credit cards w/out a question (sadly, still not a given with old school Boston area cab drivers and their shenanigans). Drivers are always nice and polite and usually decent drivers - a minor miracle if you ask me! I would have gone with 4.5 stars, given the two misses - but in comparison to other companies, these guys far outshine. read more

I called them three hours before I wanted to be picked up and brought to the airport for an international flight and made a reservation with them. When the pickup time arrived, I waited in front of my house until ten minutes after the time I was supposed to be picked up and called them to find out the status of my ride. The woman who answered the phone told me they were shortstaffed in terms of riders and placed me on hold to find out about it. After five minutes she came back on the phone and said there were issues with getting someone over to pick me up. I asked her if someone was going to come at all and she put me on hold again. When she came back on the line, she asked if I wanted to talk to a supervisor and I told her she was already wasting my time and I didn't want to talk to anyone else unless he said he could get me a ride. She transferred me and when I asked the supervisor if anyone was going to come at all for me, he said no. By this time it was 30 minutes after I wanted to leave. I called a number of cab companies but no one could come that fast, so I ended up finding a friend to drive me to the airport. I will never use this company again and I will be sure to tell friends and coworkers in the Boston area to steer clear of this company. read more

I called the company with no time frame in mind just needing a cab whenever, and was told that a cab would pick me up within 15 minutes. After 20 minutes, I called again to make sure, and was told there were no cabs available, and after convincing the dispatcher that I had already called and was told a cab would pick me up, he said that probably no cab would come because they would all be picking up people getting out of the bars. It's ridiculous that I couldn't call for a reliable cab to pick up me! I'm not expecting miracles, just a ride! read more

Extremely poor customer service. Doesn't take reservations ahead of time on certain days/times. In one occasion, I was three minutes late to my pick-up location and watched the cab drive away as I was walking towards it. He left me there at 4am in the freezing cold (small female by myself in not the greatest area, wasnt too happy). read more

We went with boston Cab as a last resort on Valentines day, so I'll explain my experience with them, as it was my first and last experience. firstly, I want to mention that we are blind, and we try to let the companies know so that they are aware, for a number of reasons: first, because we have had drivers who will leave when they see the guide dogs, regardless of whether or not they legally have to give us a ride. Second, because Boston is a pretty busy area, and there are lots of horns honking. It's obviously up to the driver at that point to let us know they're there. We called and ordered a cab and was told it would be there within 5 to ten minutes. About 15 minutes later, I called to ask where my cab was; it turns out that the driver picked someone else up and did not bother to get us. The company knew this right away, so I can only presume they were aware and didn't send a driver out. the second driver that showed up way later sat in his car and laid on the horn. Eventually someone passing by let us know that the horn honking was actually for us. He did not open the door, or even bother yelling for us; we would discover the reason shortly. When I finally located his car, I knocked on the window so that we could ask if this was the actual cab. After banging a few times, the solution was to open the door and ask since he would not roll the window down. I was ignored again while he finished up his sentence on the phone before he answered me. We finally got in and were off; the driver spent the entire time on the phone and watching the TV in his front passenger seat. when we finally got there and paid, he didn't want to run our card and was asking for cash to save him the effort, then he had the audacity to ask if I wanted to tip. No thanks, I don't think I do. After we got out of the cab, it turns out he let us out on the wrong side of the road; when I asked if the destination was in front of me, he did not answer and screamed at my girlfriend to close the door before driving off, while still on the phone. While I believe my treatment was a bit worse due to the fact that I needed to depend a bit more on the driver, my entire experience with Boston cab was aweful. Not only was I treated badly on the phone, but the driver could not even bother to help us and even take a few seconds from his all-important phone call to roll down his window or even get out. Us being left on the other side of the road and at the wrong set of buildings essentially left it to someone at another business to take the time to help us find our way where we wanted, which should've been what the driver did initially. read more

I tried to book a taxi through their iphone app , But all what I got is a message with the company reservation phone number ! So I called the given number starting with greeting and then telling my first name , suddenly a rude women kept fighting with me , so I hang up !! ,,,,, actually it was my mistake not knowing that this an social human is only accepting two words such a robot ?! (the current location and the destination) read more

A cab driver yelled at me when I was having trouble paying with a card. No one should give them business. A bunch of assholes. Everyone should use Uber. This is why cabs lose business. read more

Called a day in advance to order a cab at 4:45 am to catch a flight. The cab was not there by 5:10 and we were luckily able to get a cab from a different company. I got a call at 5:25 that the cab had arrived, 40 minutes late. When I call for an early morning cab I think it's safe to assume I don't actually mean that I have an hour or two to spare. I was also not able to reach the company in the morning. read more

Called for a cab. They said 5-10 minutes. It was a full 50 minutes when they arrived. Literally could have walked there in the time we were waiting for a cab. When they finally called, said they're here and driver really needs to know if he should continue waiting. Sorry, but we had already taken off in another cab. I explained they were very late, and that's why we had to run. No apology, just "should the driver wait or not?" read more

Booked online the night before my flight, called 10 minutes before to confirm. The operator then started asking for my phone number and my address and so on, and did so in the rudest manner I have ever experienced. I ended up cutting the call and asked the hotel front desk to call a cab. Their online reservation system is apparently a hoax. read more

The biggest problem I have had with Boston Cab is that they often just don't answer their phone. Add to that the fact that they recently sent me a cab late for my reservation, AND they sent me the wrong kind of cab even though I reserved a van earlier. From now on, I will definitely use a different cab company. read more

Wow the disatcher is soooooo bad. I actually hung up and walked out to try to flag someone down, i had no trust that she was sending a cab. Me "how long? Her "when did you call?". Me "what?". Her "did you call before?" me "no, i called now, but how long?". Oh brother... read more

This afternoon I called Boston Cab for a short trip from the Fenway area to Copley. Today I get taxi 1203 with driver hack number 4431. The temp today was in the low 80's but without clouds, the back of the cab was very hot; about 90 degrees. I asked the driver to turn up the AC and he refused saying it would make the front of the cab too cold for his comfort. I repeated that it was very hot, but he refused to help and told me to open the window. When I got to my location I wanted to pay with my credit card as I needed a printed receipt. He was angry and initially demanded cash, but eventually allowed me to swipe my card. I hope he enjoyed his 10 cent tip! read more

Just called Boston Cab dispatch to order a cab for Logan airport an hour from now. Dispatcher stated that the system was 'down' and I must try 10 - 15 min before pick-up. I asked about how long the ride would be from my address on Boylston; she estimated 20 to 30 min. I asked her to give me a 'range' for the cost, assuming the drive was 20 to 30 min. She had, "No idea." ---I silently thought to myself, don't you take people from the Fenway area to Logan EVERY DAY, 365 days a year?--and you have no clue how much it will cost--approximately?? I tried again to get a 'rough estimate' of cost. Her response was something like, "Lady, ya want me to make up a numba? How's forty-five sound to ya? How about sixty? Is sixty good for ya?" I thanked her for her "help" and immediately wrote my review. read more

The worst customer service experience I have ever had. A family member passed away and I had a flight out of Logan to attend the funeral in Florida. I called at 7am that morning to ask for a taxi at 2:30. The dispatcher told me I was all set. At 2:20 I got a text saying a taxi had been dispatched. I was already annoyed because there is no way to get from Fenway to my office in South Boston in ten minutes. By 2:45 when my taxi was still MIA i called and they told me it would be there any minute. At 2:47 i got another text saying a different taxi had been dispatched. I called to figure out what was going on. The dispatcher said my taxi had picked up the wrong person. Weird since I work at a loading dock and no one I mean no one would need a taxi from there. He assures me a new taxi will be there any minute. By 3 still no taxi. I call and the dispatcher who was very rude tells me she can't say when my taxi will be there but it should be any minute. By 3:15 I call one more time. I demand to know where my taxi is as I am on the verge of missing my flight. She tells me she is unsure. I give up and finally just drive to the airport. I make it on my flight with 10 minutes to spare. Bottom line:DO NOT EVER USE THIS COMPANY read more

Worst service ever. They lied about dispatching a cab and made someone wait over an hour without actually sending a cab. When called, they said they were canceling the cab because they didn't like my tone of voice, which was annoyed but reasonable. The woman dispatcher is a nightmare. read more

If I could give them zero stars I wouldn't say no! Rude drivers, operator says "I don't know how much time the cab needs to get to you, I'll just send one". Worst taxi cab company ever.. I will never consider using their service again! read more

Called ahead to reserve cab for early morning airport run. Cab showed up on time. Driver pleasant. No problems.

I was absolutely appalled by the service provided by this cab company. I called 2.5 hours in advance to give them an exact time and location for pick up and when that pick up time came and I was waiting outside, there was no cab in sight. After waiting 10 minutes for the cab to come, I called the agency and they informed me that there "just aren't many cabs in my area". Um, obviously...that's why I am not hailing a cab on the street. The point of calling ahead was that you could call a taxi to be there at the time I requested. I waited for over an hour with no other transportation options before I ended up hitchhiking to Dudly Station with a woman who was nice enough to give me a ride. NEVER use this cab company. Absolutely Awful. read more

I am genuinely disgusted with this cab company. I was planning on using Boston Cab as a way to get from my college to the train station. I used their app to book my itinerary but received NO confirmation of any kind. No email, no phone number (their phone number wasn't even on their app), NOTHING. So I decided to call up using the phone number on their website to confirm that there would be a driver waiting for me tomorrow morning so that I could get where I needed to be promptly. Once I was on the phone, they claimed that they did not have me in their system, and their idea of explaining this was a moron of a dispatcher who just kept repeating, "This computer system sucks man." Oh is that your idea of customer service? So he puts me on hold only to be picked up again by moron #2 dispatcher who asks me to repeat all the information I had given to moron #1. Her directions were to recheck the app on which I booked the cab to make sure that it was the right cab company that I was calling. Do you really think I'm that much of an idiot to not call the correct cab company? Nevertheless, I hung up the phone to "check" that the app was for the same company and what do you know?! IT WAS! Now I call back for the third time to MORON LEADER #3. She answers the phone, and when I explain my situation, she goes, "Did you check the app?" - LIKE THIS WAS CODIFIED as response #one to customer inquiries. So I proceeded to ask if I could just make the reservation over the phone, to which she responds, "Well we don't want to do that since we don't want to risk having two cabs come to your location because it would waste the driver's time." - ARE YOU SERIOUS? Now I'm starting to get pretty annoyed, which doesn't happen easily for me, and finally (Now here is the best part) when I finally think I have a cab order set up for me to pick me up tomorrow morning, AS I'M ABOUT TO HANG UP THE PHONE, she goes, "Wait a sec, lemme check something.... Oh wait we can't pick you up. You're out of our coverage zone." WHATTT??? I go, "BUT YOU LITERALLY JUST HAD ME IN THE SYSTEM, HOW COULD YOU ALL OF A SUDDEN SAY THAT YOU CAN'T PICK ME UP?" She goes, "Look, Imma not argue wit you, we can't get you, call another cab service." and hangs up. DO NOT USE THIS SERVICE!!!!!!!!!! DO NOT USE THIS SERVICE. read more

Seems on web site like a good cab company. But the woman on the phone does a great disservice to the company. She is driving away good business by her abrupt, intolerant, rude behaviour. The only word I can use to describe her is unfortunately not acceptable to Yelp policy. She drove my business away. read more

Boston Cab is always very responsive, always knows your name and address just by having your telephone number, and always is on time, if not 5 minutes early for the reservation. This is the most reliable way to ensure getting to the airport or bus station at an early hour. I've had multiple great experiences with them! read more

Hm. I didn't read the reviews here before going with Boston cab, and am glad I didn't. I had a perfectly fine experience. I used the app over the past 2 weeks to book rides both in advance and not, and the cab would show up either as requested or within 5-10 minutes of my "Booking now" depending on where I was. Cabs were clean and drivers were friendly and helpful. The routes were the best each time, no scenic routes that I experienced. I'd use them again when I travel to the area. read more

I was running a meeting and needed a series of cabs at irregular intervals to take people to the airport or to South Station. I collected the list of times and asked Boston Cab to arrange all of them. The cabs arrived almost precisely on time (within 1-2 minutes), even though the location was a little hard to find. Small gripes: the automated "your cab has arrived" system kicks off a few minutes before the cab actually arrives, which (when your location is hard to find) causes anxiety about whether the cab has gone somewhere else; also, when I had to change one arrival time because the person in question's plane was delayed, the dispatcher was a little snippy. She might have confused me with another person who was making a lot of changes. Nevertheless, a very good experience. read more

Terrible service! Requested a cab, 25 minutes and 4 phone calls. Late for a doctors appointment. Next time it's a car service, they can't be any worse! read more

Never again! The taxi driver (#0516) was rude and dropped me off at the wrong address - several blocks away AFTER I gave him a tip and I had to walk in the rain to my correct destination. Worst experience ever - Uber rules! read more

Do not use this cab company. I called in 20 degree weather. They quoted me 10 minutes. I called after 30 and the guy told me they were around the corner and to wait outside. After 20 minutes of waiting outside, I finally cancelled the cab because I didn't trust it was every going to come. read more

My son left his I phone 5 in a Boston Cab. He immediately called the company. They said it would be turned into the police. Haha. We offered to pay the cab fare to return to where he was within 5 minutes of the loss calling dispatch. This company does not care! Within 8 hours someone was using his phone and we had to disable the number. Dishonesty unfortunately is often status quo today. Pass on this company. read more

I find that the Uber car service app is now truly the best way around Boston. There are cars all over and they are cheaper, cleaner, and nicer. I downloaded the app and put in the code 'MovingBoston'. It took less than a minute and I got a free ride from Jamaica Plain to Revere (still only $25 dollar ride). Good luck! read more

I was picked up by cab 0033 from North station with the nearby destination of Logan Airport. 30 minutes later and an insane 6 mils of travel I get there. The route the driver took was totally unacceptable. Do not use this cab company there are better alternatives in Boston. read more

Just called to schedule a pick up to go to the airport in the morning and the person who answered the phone had, by far, the worst customer service ever. When asking what time I wanted the pickup, I said probably 5am, as I was not sure how long it typically takes to get to the airport and intended to ask as a follow up. Before getting another word out, he says "probably?!" In a rude manner. And I responded, "yes, well I don't know exactly how long it would take." He tells me and continues to be snappy until I agree to five and he says okay and hangs up the phone. I'm so sorry to have inconvenienced you by asking how long and for an approximate quote, which I am supposed to be able to call and ask for. Here's hoping he actually made my reservation and that the cab even shows up in the morning. Wish me luck. read more