Mike is incredibly knowledgeable in all things audio. The equipment Audio Lab sells (with some…read moreexceptions which have appropriate disclaimers) is incredibly good, both vintage and modern. All used gear is pre-checked and their tech is wonderful at what he does. As long as you don't bring in a Crosley, or something of equivalently poor quality, he can probably fix it. Come to the store, Mike is more approachable in person than on the phone.

Great service on my 1975 pioneer. Thanks Fast service on this unit. Well respected serviceread more

I am located in Los Angeles, and I reached out to Dariusz in July 2021 regarding a rare Basis 2200…read moreturntable for sale. While it was an incredible pain to ship the turntable quickly, it was by no fault of Dariusz who communicated with me perfectly every step of the way. The person who sold the TT to Q Audio did not have the original boxes and packing materials, and Dariusz did the right thing by refusing to ship it with non-manufacturer supplied materials. It caused an extra wait and a small additional cost, but I cannot thank him enough for his care with shipping the TT properly to ensure absolutely zero damage and issues during transit. He also included a new Basis belt for free, almost a $200 value, an out-of-pocket cost on his end. It's been about 6 months since I've had the turntable now, and I cannot be happier with the purchase. It was a big investment and I am so glad I trusted him with the transaction. Dariusz is incredibly knowledgable and passionate about his work and took care of me with total professionalism. Can't recommend highly enough.

Dariusz serviced my Pioneer PL-530. He was able to complete in a few days. He walked me through…read morewhat he fixed and helped me understand how the mechanisms and electronics worked. Great resource and would definitely have him work on other electronics in the future.

Came here extremely distraught over my phone issues and this amazing blonde woman sale associate…read more(with an accent sorry idk her name) literally saved my life by being so kind and helpful and I genuinely was on my last straw for the week and I've never been so grateful for anyone before. Please give her a raise!

I was looking to upgrade my phone since my iPhone 13 wasn't really capturing good quality pictures…read more The last time I went to an Apple store was when I got the iPhone 13, so I had to refresh my memory on the process and appreciated that someone was checking in on me as I was setting up the new phone and transferring all the data. I got the 17 (about $800) and so far it's working well, although I've noticed the battery already drains a bit faster than when I initially had my brand new iPhone 13 (battery had lasted 2 days). I hope it'll at least last me the 4 years or so that was my previous phone's lifespan. During the same visit, I was able to take a few classes on using the camera and video features which was nice. You can find out what classes are scheduled in the Apple Store app. Trading in my old phone was also a seamless process. Finally, I had an Apple watch query and was able to do a tech support (Genius Bar) walk-in appointment which I did some of the above activities during the 30 minute wait for the appointment. Some of the staff members were more helpful and engaged than others, but for the most part everyone was very enthusiastic and supportive. The customer service is quite personalized, professional, and 1 on 1, except when you get the occasional staff member who starts helping other customers because they don't know how to help with your issue and before your issue has been resolved, and then you're stuck waiting for them/someone to be available to close the loop on your issue because none of the other staff members look/acknowledge you. That said, the Genius Bar staff (shout out to Terrance) were amazing! It felt very collaborative, and I was able to be helped more efficiently. Overall, my time was well spent, and I trust this place to deliver good service and products and know which person to avoid.

Coming from Boston, I think this Premium outlet is great since it's tax free all year long. We got…read morefound really good deals at Coach, MK, Bloomingdale's, and Coach. They also have other popular stores including Saks Fifth Avenue, Nike, and Boss. The outlets are the place to go for the best deals. For the negatives, the food court is pretty sad, it only has a coffee shop, a pizza restaurant, and chicken restaurant, and a small Indian restaurant. We got food from the chicken restaurant and it was disappointing. Also, it was a hot day and there's not too much shade besides going into the stores or the food court. Overall, I like the Wrentham Village Premium Outlets more in terms of their layout and larger store selection, but would recommend going here if you plan on making large purchases to save on the tax.

Merrimack can be hit or miss. I really appreciate that there is an Ugg outlet store and it had a…read moresale so I bought a pair of boots that I otherwise would not. Service is friendly.

This review is specifically for Randy and the woman at the front. Don't know her name but she was…read morevery helpful, asking me if I needed help which is very unlikely for a staff member to even offer that as I been here before and nobody seemed interested to help. I wish I knew her name but I feel like she'll know who I'm talking about once I get into detail. She had Randy help me out. I was getting an iPad. And Randy went through the whole process of helping me understand what iPad model I needed for my desired purpose. Get Randy a raise. Get that woman a raise too. These staff members have been very helpful. If the manager is reading this, consider taking good care of these employees, both mentally and salary-wise, because not all of your employees are like this and that's why you have bad reviews.

Decided to make the trip up to Nashua, NH to buy a new camera…read more I wanted to purchase the camera in person & this Best Buy location was the only one that had the camera I wanted in stock! Luckily, I was able to get the last one they had & tax-free is always a win. I got the Sony A6400 with just the kit lens and I'm super excited to open & try it out. The staff at the front were very nice and greeted us. It was easy to get help & checkout was smooth. Parking: lots of free parking available in their parking lot!

The manager Rylan provided 10/10 customer service. He was the long bright spot in what was…read moreotherwise a really poor buying experience. I had been trying to get a TV delivered for two months and it got delayed 6 weeks and had spent 4 hours on the phone with customer service for the online store to try to work something out without a solution. . I canceled the order and paid someone to pick one up and deliver it instead. When we opened it, it was cracked. I brought it back and after customer service initially refused the return, Rylan made things right after I explained the whole situation. He set me up for a pickup at the closest Best Buy. He showed compassion, trust, and understanding, and I greatly appreciated it. Manager Rylan = 10/10. Online buying experience 0/10.

Purchased a TV at the store & when we got home noticed it was not the correct product. Called…read morecustomer service and was told they could not help us since we purchased in store. Asked to speak with store & told couldn't talk directly to store. Then noticed that the actual tv we got was advertised $ 42 cheaper on line than what we paid. At first customer service told us we could get a refund but then said because we purchased it in store they couldn't help us. So couldn't get the number for the store & the phone customer service could not help us! It is a 1.5 hour drive to the store! Terrible customer support! Never will purchase from BB again!

11/29/25- The Bose…read moreQuietcomfort SC just arrived... I've always had AirPods... never over the head... My first pair of noise cancelling.. Wow!... can't wait to wear them on my walk and gym.. Bass is mind blowing.. Even better got a great deal after Thanksgiving Day..

NO COMMUNICATION I ordered a portable speaker and received…read morean email saying my order would arrive in 1 weeK After 6 days I got an email saying my order was delayed. No other information was given. A day later I went online to track my order and they had deleted my order from my account. i received ZERO communication from them as to why. I had to do a deep search to find a real telephone number for customer support. Apparently they don't want you to call them? I called them and after 2 long waits they finally told me that my color choice was on back order and that's why they canceled my order. REALLY? No phone call, text or email? Bose has extremely limited live body customer support and do not communicate to customers regarding their order changes. You'll have to chase any updates or changes yourself. This was an extremely frustrating experience. While I was on the phone with them they sent me a email to cover their bases, I guess. Too late. Learn from me!

My 5 stars are for Rachel, Rachel, Rachel!! She's an amazing, friendly, funny, sweet and gets shit…read moredone, employee! The rest of the staff seemed very efficient and nice, but I was so blown away by The Amazing Rachel that I couldn't really speak about anyone else. I had an issue with my SIMP card (new word for me) and she was...boom, boom..done!! Back in business!! Loyal fan. Give that girl a raise. Hell....let her run the company!

Walked in and said my phone can't charge. Girl took my phone grabbed a piece of metal and dug…read moreinside the port. Nothing changed and she told me to just go to Apple next door. Went to Apple for them to tell me there was then damage in the charging port and it was no longer covered by warranty. Verizon workers here clearly have no idea what they're doing.

They have every appliance that you would be looking for. I needed a new vacuum so I went to Best…read moreBuy. They had a selection to choose from. We always go to Best Buy for computers. The pricing is comparable to other stores. Their convenience outweighs any price differential. Best Buy is my go-to place whenever I need anything. I will certainly return.

Coming to a Best Buy to try to buy a computer in 2026. That was my first mistake. Went to the…read morecomputer section, saw the computer (Microsoft surface laptop) advertised at $899. Asked to purchase that computer at that price. Was told "not in stock" so I asked to order it for shipping or pick up. I was told "can't do that" they don't make that computer any more??? But it's on display, with a big sales tag, on your shelves. I asked for a comp product at the sale price - they looked for 45 minutes had me waiting and waiting - MOD Mike came and offered me $50 off a $1200 15 inch laptop (trying to upsell me? Idk) but since when did their staff start haggling prices? Sounded fishy and I asked to speak to their manager - Cliff - and wow, I was met with a stiff rude attitude from the start of the interaction, despite my attempts to be courteous and kind. From the beginning he said " that whole area is Microsoft, it has nothing to do with us at Best Buy" as if he was taking zero responsibility for any of the products or prices I asked for a rain check for the sale price and he said "nah we don't do it" I asked for a comp product at the same price, he was not offering any type of situation. He wanted to keep me there for more and more time, after 60 minutes - clearly Cliff wasn't offering any help to me - nor any understanding or empathy - so I left empty handed. Going to buy from the Microsoft store directly. Best Buy - ugh this place should have gone out of business when blockbuster did.

This mall has changed so much since I was a kid! It's been recently renovated and offers a lot of…read moreopportunity to shop at trendy stores, without being too fancy. There's a lot of options and variety. Plus lots of free parking. Good food options too, Cheesecake factory, shake shack, food court, Frank pepe's, and fogo de chao to name a few. Still has a Macys and Nordstrom too, plus primark. This place gets packed during the holidays but otherwise it's prettt easy to navigate. I miss Sears and the Brighams restaurant but other than that I like the upgrades they made to this mall!

I know i personally didn't do any shopping myself but this mall was so both way too high tech for…read moreme and kinda eh, I mean service was whatever, value was probably pretty high since it was Massachusetts near Boston, and overall the stores were very werid, like you'd have two anime shops that were just gacha stores. But then see a screen with panels missing, it's like this mall is nothing nice, always under construction or falling apart. Whatever it is.. it's werid