This experience with Bosgov's Is why people like myself are leary to engage in online shopping. On July 29th, 2019, after not finding any viable options for my 16 year old's uniform shoes for his upcoming school year, I googled his casual dress shoes and found a great price and exactly what I was looking for on the Bosgov website. I ordered, and the money was debited from my account. I was a little concerned that a couple days later I still did not have email verification so I called customer service number. Every time I have called the customer service number they were very blaze and not very willing to help. I asked what the likely delivery time would be and I was told 7 to 10 days. One week later I had an email that said they had been picked, and soon to be shipped. I called customer service again concerned because I was going on vacation out of town very soon and need to make sure the shoes arrived before I left. I was told that they would be arriving on August 8. I was a little surprised because that was more than 7 to 10 days for most companies. However this company does not ship or do any work on the Internet orders on weekends. August 8th came, and you guessed it, went. No shoes. Fedex dropped them off in Cleveland and now I have to wait for USPS to decide when they're going to deliver them. This is a cheaper delivery program that only benefits Bosgov's ... and I certainly wouldn't have chosen this method of delivery! Called customer service for the 3rd time, and a little riled and agitated, I finally took a breath and the young woman on the other and snapped at me was I ready to let her help me? I said no. I'm not ready to let you help me with that attitude. Get me a supervisor. Within 5 minutes she did and although the supervisor was pleasant, there was literally nothing she could do and if my shoes arrive and sit on my doorstep for 12 days while I'm on vacation, she's terribly sorry but that's what will happen. If I come back and they are either ruined or stolen, they submit a claim investigation. Looking like my $63 plus change is gone for good. I will never shop online again with the store. In a day and age where most items are shipped within 2 to 4 business days, this is archaic. An article popped up in all my searches that they have had to file Chapter 13. Little wonder. I will never shop online again except for the Big Box stores. Shop online with them at your own risk! read more