I rarely write reviews and feel that professional offices like these don't get enough reviews (bad or positive) to really give a reader a good amount of information before choosing to go to a particular office, so here's my two cents. Today was my first time to Dr. Boschken's office.
SCHEDULING: I love it when an office uses technology to make things more convenient. Dr. Boschken's office has an online website system that allows you to find all the information you need, sign up as a new patient, make appointments, pay your monthly payments, and contact the office. They are available early in the mornings 8 AM which is great since this gets it out of the work day before I come into work nearby. I made an appointment online through their website and a person from their office called me back soon enough and sent me an email. I prefer that kind of system: both digital and person.
ENVIRONMENT: When you walk in, the first thing you notice is the giant flat screen TV on the wall. Then you notice the giant fish tank. Then the comfortable couches. Everything is so clean and classy and modern-looking. Some of the amenities include cold, refrigerated, bottled water, fresh coffee and two arcade machines! There's plenty of mouth rinsing stations and clean restrooms. The layout of the office is open and spacious with plenty of light streaming through. The feeling is comfortable and relaxing. It's my kind of office. Afterwards, for being a new patient, they allowed me to spin this prize wheel for a free $25 gift card to various stores. It's gimmicky but pretty fun for the kid in you! They are also going towards more of the paperless direction in order to be more green. They also have a referral program: if someone you refer to them signs up as a new patient, you get a $100 VISA gift card. It's the extra mile that they go to that is nice even if it seems slightly gimmicky to some people.
STAFF: The staff are very personable and friendly; they smile a lot. They explain everything that is going on and make sure to ask you if you have any questions. For the first visit, you'll meet many people: a person to take your X-rays, a person to take pictures of your teeth, a person to explain the process, and a person to explain the finances, so it may feel like you're getting passed like a basketball but they're all very friendly. Nicole (the person who explains the finances) and Sonya (the person who explained the process) went through everything in the contract and explained all the different types of payment plans; there is a good variety for your convenience, and many are interest free.
ORTHODONTIST: Dr. Boschken was friendly enough for me although his talk with me was fairly quick; however, I'm not the type of person that needs a doctor to linger around for too long. I did spend a longer time with his staff than with him but that's just the first consultation visit. He shook my hand when greeting hello and goodbye, maintained eye contact, explained things to me in a language I can understand, and answered my questions. He possesses a knowledge that is up-to-date with the latest orthodontic technology. In my case he explained that I have to use metal braces and not Invisalign, which is his specialty (he gives talks about it across the country too), because I have too much crowding and a narrow/small mouth.
If there's anything major I dislike or noteworthy, I'll make sure to update later, but for now, I'm very pleased with Dr. Boschken and his staff. read more