If I could give the Boschetti Dental office zero stars, I would due to their dishonesty, discriminatory practices, and inability to stay true to their word. I had a new patient consult with Dr. Sandy Perez on 10/19 regarding tooth pain that I had been experiencing towards the back of my upper left side of my mouth. During my consult, Dr. Perez and his team performed bitewing x-rays, as well as a panoramic x-rays. I was told by Dr. Perez and the hygienist that my oral hygiene was pristine despite not seeing a dentist for a few years due to the pandemic and dealing some medical issues unrelated to my oral health. Dr. Perez did notify me that I had two very small cavities, but that these cavities were very small, and that they would be an easy fix when I came back in again. I have a medical condition that can result in a predisposition to jaw cysts (however no other oral symptoms beyond that and nothing major that has limited me from having dental work in the past at other dental facilities), so as a precaution, Dr. Perez referred me to an oral surgeon and said that he would have me schedule another visit with him for a cleaning and fillings for my cavities once I got the green light from the oral surgeon to resume dental care. I promptly scheduled the consult with the oral surgeon that he referred me to, and in the interim, asked my PCP to order a maxillofacial CT, which was reviewed by my PCP and the radiologist at Tufts Medical and was completely normal with zero evidence of any jaw cysts or other jaw issues that would need to be treated by an oral surgeon. I saw the oral surgeon on 11/4 and the oral surgeon also said that my pain was not caused by a jaw issue, but rather likely due to the cavities and referred me back to Dr. Perez at Boschetti Dental. I quickly reached out to Dr. Perez, stated that the oral surgeon had approved me to have the fillings, and requested scheduling my fillings for my cavities. Now, Dr. Perez is going back on his word regarding filling the cavities, stating that my case is "too medically complex", despite fully knowing my medical history during my initial consult, agreeing that he would fill the cavities when I returned, saying that the cavities would be an "easy fix", knowing that I have had similar dental work done at other community dental offices in the past, and even speaking to the oral surgeon who cleared me to have dental work done. Rather, he would like me to remain in pain while I wait (what would likely be months) for a consult at a dental clinic in a teaching hospital facility, and possibly risk the small cavities becoming a major medical issue. Additionally, Dr. Perez went as far as saying that I was to blame for needing to wait months to be seen at a teaching hospital facility to have my cavities filled since I hadn't had a dental cleaning since right before the pandemic (though he knew that I had other medical issues unrelated to my oral health that took priority and had originally said that I was doing an excellent job caring for my teeth. I would not recommend this dishonest practice even to my worst enemy.
Update: I got an appointment at another community dental office today, and not only did they remove the cavities and complete the fillings on the teeth that were in pain, but they also noted that Boschetti Dental did not accurately take the bitewing x-rays since they did not capture both the top and bottom teeth in my mouth on nearly all of the x-rays. As a result, Dr. Perez at Boschetti dental under diagnosed the amount of cavities I actually had. When the dental office where I got a second opinion took x-rays (luckily covered by my insurance since I am covered for 2 sets of bitewing x-rays each year), they found several cavities that were not originally visualized. read more
