As first-time clients, we paid for this tax service expecting professional accuracy and proper…read morehandling. Instead, a serious error occurred when the wrong SSN for my husband was entered. We were later told the accountant was not their regular staff, but that does not remove the business's responsibility for work done under their name. Despite the clear mistake and inconvenience caused, there was no refund and no compensation offered. I am sharing this as a warning to others to be very cautious when using this service. Based on this experience, we will not be coming back. Overall, extremely poor accountability and disappointing service for a paid professional tax preparation service. Not worth lining up for--poor experience and not worth the time

i am very disappointed with the service we received. We spent nearly the entire day at the office…read more(from early morning until late afternoon), only to have our tax return initially rejected due to an incorrect SSN entry made by the preparer. This indicates a lack of proper intake procedure and basic verification before filing. We were later informed that the preparer handling our case was not regular staff, which raises concern about supervision and quality control. Regardless, the office is responsible for ensuring all filings are accurately reviewed before submission. As first time clients, we relied on this office for guidance and accurancy, yet we experienced poor organization, repeated delays and avoidable mistakes. Even after re- filling, the process caused unnecessary stress and wasted a significant amount of our time. While the issues was eventually corrected, we were told there would be no refund no compensation, despite the significant time wasted and the clear service error. Overall service was unprofessional, involved poor communication, avoidable mistake and inefficient. I would not recommend this office to others without significant improvement in their intake and review process. Don't be misled by the hype or long lines-service quality did not match expectations.

Reliable, efficient bookkeeping with great tax guidance, strong attention to detail, and excellent…read morevalue.

Joseph is a gem - a real find. While my tax returns aren't super complex, it is so comforting to…read moreknow that Joseph treats mine like I'm a VIP client. He's professional, prompt, throrough and thoughtful in advising how I might prepare for next year's filing and how I could do to save money next year. What I appreciate most is his prompt communication and responsiveness. Thank you, Joseph!

Elina is a financial tax planning guru; she is unbelievabley brilliant and hyper detailed.read more

I have not actually worked with Elina, as she was not taking new clients when I reached out…read more However, she took the time to ask a bit about my tax situation, and then followed up by leaving a detailed voicemail for me with three different referrals (2 CPA's and 1 tax preparer) that I could also contact. I really appreciated her help.

Jeff spent a lot of his valuable time to provide me with great advice about selling my business,…read morewhen I was confused and apprehensive about the process. He is genuinely interested in helping people--even those who are not his regular clients--navigate a confusing and muddled process. I highly recommend him and his services.

Provided a lot of information snd good advice and direction for the next tax return. His staff were…read morepleasant helpful and attentive

This was my first year using PenCoast. I was pleased with the communication and up to date tweaks…read moreto my taxes. Brandon and his staff were a pleasure to work with.

Brandon is very knowledgeable and has a lot of experience In the tax field. He's supportive and…read moreable to really guide me properly through my taxes. Sweet and professional and detail oriented. Would highly recommend !!

We committed to working together, I felt they were unresponsive once we started uploading docs…read moreetc., and they then suddenly told us they'll no longer work with us with no explanation and didn't respond to any follow-up questions. We're now left with very little time to find a replacement and we'll probably lose a lot of money as a result of this surprise from them. Facts: we agreed to work together at the start of this year. They shared a portal for us to upload docs into. It took us a few weeks to get started uploading those docs but we're still within their purported time-frame in mid-February. We had some access issues that, for myself, they fixed; that was not fixed for my wife and we had to bug them several times in the last week before our scheduled tax prep meeting. They then reached out to me, saying that they can no longer work with us and that they'll delete all the files I uploaded to their vault. When I asked them why, they did not respond.

I've been working with Akram at All About Your Taxes since 2021, and I can honestly say he is the…read morebest tax professional I've ever had. Before finding him, I was going to a lady in Chinatown because her prices were cheaper, but I quickly learned you get the kind of service you pay for. Mistakes were made on my taxes, and I needed someone reliable and knowledgeable to fix them. That's when I found All About Your Taxes, and Akram helped me amend the errors and get everything corrected. Since then, I've stayed with him every year because he is extremely thorough, detail oriented, and professional. The entire process is always smooth, seamless, and stress free. Akram truly goes above and beyond. He takes the time to explain everything clearly, answers all of my questions, and always acknowledges my emails. Akram gives great advice that is tailored to my situation. I always feel confident that my taxes are being handled correctly. I am so happy I found Akram and I highly recommend him and the team at All About Your Taxes.

Warning: Fraudulent activity and unauthorized bank withdrawal by staff. In November 2023, I visited…read morethe Liberty Tax office in San Mateo to file my tax returns for the past two years. Since my only documents were bank statements, I trusted them and provided my online banking login credentials so they could access the statements.A few days later, an employee named Sajide Ali contacted me and stated they were working on my file. I wrote a check of $1,290 as their service fee. It is important to note that during this period, I was suffering from severe, debilitating health issues.Ultimately, they never filed my tax returns. When I later checked my bank account, I discovered that Sajide had used my login credentials to make an unauthorized Zelle transfer of $1,290 directly from my account to theirs.For a long time, I contacted them repeatedly demanding either my completed tax returns or a full refund. Every single time, they denied it and lied, claiming I never made such a payment. When I confronted the manager/owner (Tanka) over the phone, I was met with severe verbal abuse and insults.I have recently downloaded 7 years of historical bank transactions. I have recovered the absolute proof: both the original check I wrote and the unauthorized Zelle transaction Sajide made using my login info. I am attaching these documents to this review. They took advantage of a sick, vulnerable elderly customer who trusted them. This is a severe breach of trust, identity theft, and financial fraud. Avoid this location at all costs.

Fantastic personal service from knowledgeable trusted staff! Walked in . They took care of my…read morecomplicated taxes. Huge relief . Special thanks to Rachel!

At the beginning we did not understand each others. Thanks for taking care of issue. Every thing is…read morefine, as i expected.

Sajida provided excellent help with my taxes. I appreciate her expertise, patience and extra care…read moreduring the process. I am lucky to have found her and the team at Liberty.

best coffee and sweetest employees! makes every morning better! So nice to have a local coffee shop…read morein the office building and especially when they serve delicious treats as well.

Randy has been our personal as well as business tax preparer and filer for 5+ years. Him and his…read moreteam are very punctual and have never missed a deadline. However it's clear that if the business misses the deadlines and then tries to make him do wonders he can't. He has also provided CFO services to our company before we had our own internal CFO.

Loudmouth know it all. This arrogant person is so crass, Tax interviews were horrible. She screwed…read moreup taxes, and blamed her staff.

Excellent Professional service. Works on your taxes at your pace, until it it time to crack the…read morewhip... with a friendly reminder .... Scott and his Team cobbled together my mess of receipts, forms and reports and help straighten out a mess that the previous account and has created... and got my an unimaginable refund from Uncle Sam Thank you Ritchie & Campbell!!