As first-time clients, we paid for this tax service expecting professional accuracy and proper…read morehandling. Instead, a serious error occurred when the wrong SSN for my husband was entered. We were later told the accountant was not their regular staff, but that does not remove the business's responsibility for work done under their name. Despite the clear mistake and inconvenience caused, there was no refund and no compensation offered. I am sharing this as a warning to others to be very cautious when using this service. Based on this experience, we will not be coming back. Overall, extremely poor accountability and disappointing service for a paid professional tax preparation service. Not worth lining up for--poor experience and not worth the time

i am very disappointed with the service we received. We spent nearly the entire day at the office…read more(from early morning until late afternoon), only to have our tax return initially rejected due to an incorrect SSN entry made by the preparer. This indicates a lack of proper intake procedure and basic verification before filing. We were later informed that the preparer handling our case was not regular staff, which raises concern about supervision and quality control. Regardless, the office is responsible for ensuring all filings are accurately reviewed before submission. As first time clients, we relied on this office for guidance and accurancy, yet we experienced poor organization, repeated delays and avoidable mistakes. Even after re- filling, the process caused unnecessary stress and wasted a significant amount of our time. While the issues was eventually corrected, we were told there would be no refund no compensation, despite the significant time wasted and the clear service error. Overall service was unprofessional, involved poor communication, avoidable mistake and inefficient. I would not recommend this office to others without significant improvement in their intake and review process. Don't be misled by the hype or long lines-service quality did not match expectations.

Reliable, efficient bookkeeping with great tax guidance, strong attention to detail, and excellent…read morevalue.

Joseph is a gem - a real find. While my tax returns aren't super complex, it is so comforting to…read moreknow that Joseph treats mine like I'm a VIP client. He's professional, prompt, throrough and thoughtful in advising how I might prepare for next year's filing and how I could do to save money next year. What I appreciate most is his prompt communication and responsiveness. Thank you, Joseph!

I have not actually worked with Elina, as she was not taking new clients when I reached out…read more However, she took the time to ask a bit about my tax situation, and then followed up by leaving a detailed voicemail for me with three different referrals (2 CPA's and 1 tax preparer) that I could also contact. I really appreciated her help.

I needed help with a tax situation that I'm dealing with and had a call with Elina. She listened to…read morewhat I needed help with and patiently answered all the questions I had. She ended up telling me that she didn't feel she was right for the job and referred me to someone else who she thought could. Despite not using her services, I'm really thankful for her pointing me in the right direction, she comes off as a very kind person.

Provided a lot of information snd good advice and direction for the next tax return. His staff were…read morepleasant helpful and attentive

Mr Jeffrey and his team are always soo professional helpful!…read more Highly recommended. Veronica is super Awesome Thank you

Highly recommended. Brandon cares about his customers and loves his work. I've been with him many…read moreyears now and rely on his expert guidance during the stressful tax season.

Brandon understands the complex personal and business tax landscape and does an amazing job…read moretranslating all of it into easy-to-understand requirements with actionable recommendations.

Akram & John have done a great job for us every year. They are organized and make the process…read moreeasy. We highly recommend them.

We committed to working together, I felt they were unresponsive once we started uploading docs…read moreetc., and they then suddenly told us they'll no longer work with us with no explanation and didn't respond to any follow-up questions. We're now left with very little time to find a replacement and we'll probably lose a lot of money as a result of this surprise from them. Facts: we agreed to work together at the start of this year. They shared a portal for us to upload docs into. It took us a few weeks to get started uploading those docs but we're still within their purported time-frame in mid-February. We had some access issues that, for myself, they fixed; that was not fixed for my wife and we had to bug them several times in the last week before our scheduled tax prep meeting. They then reached out to me, saying that they can no longer work with us and that they'll delete all the files I uploaded to their vault. When I asked them why, they did not respond.

Fantastic personal service from knowledgeable trusted staff! Walked in . They took care of my…read morecomplicated taxes. Huge relief . Special thanks to Rachel!

Tirtha usually does my tax's. I have had Rachel do them before too. Either way they are both…read moreequally great. I have been going here for many years. I have never had a problem. Great place to get tax's done. Highly recommend getting your tax's done here.

Sajida provided excellent help with my taxes. I appreciate her expertise, patience and extra care…read moreduring the process. I am lucky to have found her and the team at Liberty.

I brought some tax headaches to Sajida and her team , they processed everything in a super timely…read moremanner , given its tax season and they're super busy. Very polite and efficient run office , always able to accommodate me when I just dropped in without an appointment. I believe it's the people in the business that make it a "great" business, and I'm lucky to have found them ... they'll have a customer for life . Jim

Randy has been our personal as well as business tax preparer and filer for 5+ years. Him and his…read moreteam are very punctual and have never missed a deadline. However it's clear that if the business misses the deadlines and then tries to make him do wonders he can't. He has also provided CFO services to our company before we had our own internal CFO.

I was a client of Randy's for YEARS (I'm talking about at least 5+ years). He started doing my…read moremother's personal income taxes then went on to do mine. I never had an issue with him or his services until last tax year (2021). I had lost my job that I had been at for 6 1/2 years and emailed him to ask if he could work with me on pricing for tax preparation because of that. I got a call from his office soon after I sent my email but my phone only rang once. No one left a message and no one ever emailed me to reply or follow up. So, my gut feeling told me that he was acting funny style towards me now just because I asked him if he could work with me. I ended up having to get someone else to do my taxes for 2021. Fast forward to now, which is tax year 2022. I emailed him last Fri 3/10 and asked him if he had time to do my taxes and it is now Monday, 3/13 and still have not gotten a reply. As someone who gave him business for 5+ years, I would expect Randy to have some decency and at least reply and tell me that he is unable to do that instead of just ignoring me. That type of behavior is unprofessional and something I never expected from him being that I was a long time client of his. If he would have replied and explained to me that he was unable to work with me I would have completely understood. Not to mention, there was a NOTICE OF POTENTIAL DATA BREACH sent out to clients (including myself) in 2020. It stated that a number of The Bean Counter's clients' tax returns had been filed without their knowledge. This really happened to me. Fraudulent tax returns were filed in my name and prepaid debit cards were opened up in my name as well. This is why I need a PIN every time I file my taxes now. But, even after that, I still expressed interest to have my taxes done by him. Nevertheless, this tells you a lot about Randy's character. I was a client of his for years, I went through a little hard time in life and asked if he was able to work with me and got no response. He couldn't even tell me no, just straight ignored me. What does that tell you all about the kind of person Randy is? I'll let you all be the judge.

Akemi claims efficiency, but what really defines her approach is an unforgiving attention to every…read moredetail that too many so-called professionals miss. I don't praise easily, but she tore through our tangled financial mess like it was nothing, giving us clarity where there was chaos. Her speed is not a breath of fresh air; it's the baseline anyone should expect. If you want someone who will treat your financials like a personal challenge rather than a routine task, Akemi is who you call.

Akemi has helped me from the moment I incorporated my company in 2014 and has been an amazing…read morepartner throughout all those years. She is extremely capable, delivers very quickly and is just a joy to work with. On top of that, she is also incredibly thorough and doesn't make any mistakes. Akemi is always able to answer questions and take the time to explain things. I cannot rate her highly enough! Give her a call, you'll be happy you did!