If I could give them more stars I would. Like 15/10. I've been using Borneo since before and during the entirety of COVID (I'm studying overseas) and Jerry just gets straight to the point and gets me really good ticket prices. During COVID, my flight to return to Indonesia (that was booked through Borneo) was cancelled 3 times, and Jerry helped me rebook my one-way flight at no extra cost. He's also very responsive with emails and questions, and transactions were completed in a very timely manner. I really recommend Borneo for your travel needs. No more headaches! read more

Great customer service and an even better price for my roundtrip flight to Manila. I've tried other agencies in the past and it seemed like all they were doing was finding the same things I found online for flights (what's the point?). Borneo has done a great job with finding well-priced tickets and it's nice to know there's a reliable and local agency that can do that. read more

I have known about Borneo more than 10 years ago. Moved out of Bay Area in 2006 and then coming back again 2 years ago, I always remember this travel agent and the price still the most competitive one than others online. I had Lingga to help me last year, this time I have Jerry; Maybe it's their work culture, but both were VERY quick in responding to emails, which I finalized the transactions within 48 hours ! I think as long as you really specify (straight-forward) on what need, you get the responses you need read more

Jerry took a long time to help me figure out travel arrangement to see my parents in Asia during covid19 pandemic with so many countries on lock down mode. He is extremely helpful and knowledgeable without caring about if I am gonna use their service. Grateful for him sharing his time and knowledge. Definitely gonna use their service in the near future. read more

Lingga is the best. I was trying to book my travel through chase travel website, it was slow, gave me error messages, took forever to complete something simple. I called Lingga, and she made it easy. She found me the most affordable flights within the date range that I wanted. She handled the booking, book seats, and everything is done. I don't have to deal with the travel websites and their error messages and their slowness anymore. read more

I have been using Borneo International since 2000. Lingga has helped me in the past and so is Jerri. They are the best!!!! The price, the customer service and how they so prompt on responding to your inquiry. Thank you guys so much!! read more

I just called in this morning and the lady that answered said "hello' which would be fine if this wasn't supposed to be a business. I had to ask if I had the right number. After I establised that I had called the right place, the boorish woman on the phone was SO unpleasant that I just said that I changed my mind and before I could finish, was hung up on. AWFUL AWFUL AWFUL. read more

Lingga is an angel! In trying to book a flight to Vietnam, she has been super helpful and responsive. I sent her a million emails as we were simultaneously searching and she was great about getting back to me right away. Their prices are competitive but in the end, I found a deal online that was $100 cheaper, and Lingga advised I go with them. I think they are very busy so their phone manners may be initially curt, but they are very polite and professional! I plan to continue using them for my hotel booking. Thank you Lingga! read more

Borneo Travel deserves 10 stars. I've been busy planning my honeymoon in Thailand and decided to seek the help of travel agents to get airfare. Just looking at what was available online I knew I could get a better deal with an agent. After speaking with 2 other top rated travel agencies in the Bay Area (3 including Borneo) it was obvious that Borneo was far superior. The other 2 agencies quoted me rates that were no better or more expensive than what was available online which was rather disappointing.The odd part was that they quoted me higher rates but with lesser carriers (China Air, etc.) while Borneo used Cathay Pacific. Luckily Borneo totally pulled in for me and were total rock stars. They helped me save about $150/person for my flight to Bangkok. That $300 savings is enough to cover for 5 nights of hotel on our honeymoon. :) More money for shopping at the weekent market! YAY! I'd definitely recommend them to anyone who is traveling to SE Asia. read more

I have been purchasing my travel tickets from Borneo on and off for the past 10 years. I have been very very satisfied with everyone, they are so helpful, and they generally have the best price. Although I have communicated with different people, the one that stood out above the rest is Lingga. I hope I spelled her name correctly. She is the nicest, most helpful and super responsive person. I will continue my business with them forever. Thank you so much. read more

Great service and friendly agents! I wasn't able to find many travel agencies in the city, and came across this one on Yelp. Thanks to the rave reviews, I decided to give it a try. True to the reviews, I got great service with the agent I spoke to on the phone, and the price of the ticket was about $30 cheaper than online. I'll definitely use them again! read more

I was having a headache of a time getting the right flight on-line. My family is traveling to a wedding in the Caribbean next year and the flights home have an 12 hour layover. No Bueno! My parents aren't young and the layover would be in Philadelphia over night. No thanks. So, I knew I needed some help and found great reviews for this place. I called and got a nice lady named Kathryn. She said they don't do trips to the Caribbean but she'd see what she could do. Later that day she had a much better flight set up, had our hotel room and transportation to and from the hotel and airport, and all of this for much less than what I was coming up with on-line. And believe me, I spent hours with every scenario trying to get a package and none were right. Kathryn saved my sanity with patient emails back and forth and my wallet is all the happier for it. She could have just told me "Sorry, we can't help you", though she didn't. She really did go out of her way to be helpful. Best customer service I have run into in a long time. And she found exactly what I needed. Thanks Kathryn! read more

I never used a travel agent, but this time I really need it . I have difficult case , I need to buy a ticket for 3 different people, niece, mom and daughter, they are going back in the different time, my mom need to get accompany on the way here and on the way back , Jerri (the owner) is really helpful, they way he works unbelievable, ,he is working all day long even in the weekend too , even tough just for economy class tickets , he responded and answered questions very fast . If I can give more than 5 star , I will give it , Thank you read more

I shot out an email to Borneo International over the weekend while they were closed asking to book a flight to Malaysia. Jery emailed me back today (Monday) within hours of opening and had a hold on a flight for me that was cheaper than what two other agencies quoted me. He also figured out the quickest route and the flight was cheaper than on Cathay. Awesome service and was easy corresponding through email. He was also available on the phone when I called with some questions (confusion on my part). Would definitely recommend, should have started my search here to save time! read more

These guys definitely deserve more reviews and stars. They are total winners. In early October, I decided to start shopping for plane tickets to the Philippines and Dhaka for weddings. Apparently, shopping for Christmas tickets in early October is WAY TOO LATE! Apparently, everyone and their mothers in the Bay go to the Philippines for Christmas! I had really back luck with finding good prices online. After scouring yelp and walking into various travel agencies in town with agents quoting me ridiculous prices or agents telling me that no seats were available for the dates I wanted (and I was pretty damn flexible in terms of dates) with one agent actually laughing in my face when I told her what I wanted, I was so happy to find Borneo! Lingga, amazing and wonderful Lingga, helped me and gave me a great price (about $600 cheaper than what I had found online), and held my hand through the entire process. I ended up going to more cities than I had actually hoped for which was awesome. She was great with emails and was always responsive. She was very good about keeping me informed of changes to my schedule. If I were back in SF and needed help with travel arrangements, I would go there again in a heartbeat. read more

I called Borneo Travel Agent yesterday and the lady that answered is Lingga, we already found a deal ticket for our around trip to Indonesia, but because something happened we need to leave earlier than expected, so i called her again to change my ticket. Lingga so nice and very helpful, with her i got great service. Thank you very much Lingga ! read more

This is so far the best company to find me my flight ticket so fast and so cheap, even much more cheaper than internet price ( international flight). Can you believe that!!!!! I save approximately $200 everytime I buy the ticket from them. I told some of my friends who are struggling find ticket and they are so agree with me. Reliable service and cheap. Plus they even open on saturday. read more

Kathryn is the BEST. Pricing: BEST Speed/Responsiveness: BEST Willingness to understand customers: BEST Friendly too! I travel often. I have used Borneo in the past and will keep using Borneo. Highly recommended. read more

Best travel agency. Very competitive prices, even cheaper than what I can find online (at least for tickets to SE Asia). I have bought tickets from them since 2006. Highly recommended, in fact, store Borneo's contact in your iPhone right now! read more

They are simply the best customer service, period

Bad Experience with Borneo. I bought 2 tickets but they charged my credit card for 4 tickets which is double charge for almost $4000.00. I asked for a refund but they told me to dispute the charged instead since they said their accounting person is on vacation and no one can help me to do the refund. Do they know the different between refund and dispute the charges?? So, its better for me to wait for their accounting person to be back to the office which is a week after I called them asked about the refund. Today April 16,2013 is the day their accounting back and I still not hear anything from them. I called and email and they said they will let me know.. So i dont know when I will get my money back from them. No more doing business with them. Once is more than enough. read more

I just called Borneo looking for a cheaper fare to Singapore than I could find myself online. Seemed like all the agent wanted to do was get me off the phone as quickly as possible. He offered me one option and the fare he found was no better than I could find myself. I'll be looking for another agent. read more

They have good price but the people work there very rude and not friendly.. she need to learn how to talk nicely to the customer because without the customer they cant get pay.. Bad service ever read more

Borneo and Lingga are definitely the best! They are super helpful in finding me affordable tickets to Indonesia. Lingga has gone above and beyond to help me change my travel plan, find me tickets, and navigate the dreaded wait-listed status in the middle of all travel change due to my father's passing recently. Thank you Borneo and Lingga! read more

5-star for Lingga! Lingga helps me with my recent trips to Jakarta. It is always pain free! She was fast in responding to my queries and couldn't be happier with the best price Borneo offered. I will definitely come back for future trips. Lingga is highly recommended! read more

I am unsure this is even a business???!!! I called and emailed back and forth with someone named Jerry. After telling me he could help me with plans to Boreno, he then told me he needed me to tell him where I wanted to go. Which was sort of the point of hiring a travel agent!! I was looking for guidance and an intinerary which he said he could help with but then was completely unresponsive. Do not waste your time trying to use this agency. read more

I contacted this agent more than a month ago to book roundtrip ticket to a southasian country. The woman who communicate with me either by email or phone are so responsive at the beginning until finally I got a deal to purchase roundtrip ticket and then I paid it. The next day, I need to ask something that I forgot to ask her before I made payment. I emailed her just to ask whether she will mail me about the receipt of my payment, the print-out of my itinerary and asking how many luggage max that I can bring bla bla....BUT I never got any reply even I have already resent it the email couple of times. Now I know, they only nice and responsive at the beginning....once you made a deal and have paid it....they're not responsive anymore. read more

These people like to play a guessing game. These people need to learn english and learn how to communicate to others in writing. These people cannot just write sentences and expect someone to know what they need. They need to learn to ask questions because only them know what customers need to get these tickets. These people proven that they cannot ask questions. VERY BIG DISSAPPOINTMENT. I would give zero if I have a choice. I cannot recommend this business to anyone. read more

love them love them love them!!! i used to shop for tickets for international flight, but their price seem to always be the cheapest. i just stopped shopping after a while. the service is always excellent even though i don't buy tickets often. and they do not mind quoting me prices from different airlines and making recommendation for travel arrangement. read more