The only think I would say that was great with this hotel is the interior decorations and…read morehistorical background.  But other than that, I would say its very worn down.  The governor suite didn't have hot water for my whole stay. When I reported it, the front desk person said there's nothing they could do. They didn't offer any solutions.  The queen suite had a weird smell throughout my stay. Almost like a moldy smell. Everyday I also smelled cigarettes coming through to my room.  Front desk service was very slow. The pillows were VERY uncomfortable. The remote in the room was damaged and didn't work.  Over all I don't think the workers care about their customers. I wouldn't stay here again.

We have stayed here twice, and our latest this week was a great improvement from the first a decade…read moreago. This place is worth staying at just to soak up the history and ambiance. The staircase and stained glass are not to be missed. When you stand in the lobby look around you, you feel transported to another era. The rooms are much improved and comfortable, though the bathrooms are small by modern standards. Be patient for the hot water. The restaurant was great for dinner - see photos of our meals below. We started with cocktails in the bar and the bartender really does a great job. The service here was flawless - everyone was super helpful and pleasant. One thing: there is no place for breakfast here. We bought muffins the night before and made do with the Keurig coffee maker. Our destination early the next morning was Whitewater draw for the cranes - its about a 30 minute drive from the hotel.

If I could I would give it 0…read more Recently stayed here. I woke up with my arm itching like crazy and to my surprise when I turned on the light there were bugs crawling around!! I left the hotel at 2am ..I Called and asked to speak the manager the next day and was told I would get a call back but nobody called me back

This best western has everything you need for an overnight stay however it's very clearly a cheaply…read moremade corporate chain. The rooms are very large allowing lots of space for activities like dancing and yoga. The rooms have what you need like coffee, fridge, microwave, couch, bed. I was content with how clean they were. Complaints I have: only two pillows, big black hole in my bathroom door, I was charged for my whole stay at check in rather than check out, the fitness center and pool close at 7, and the covid revised breakfast (grab bags) is a joke.

Fun stay! Old building from the early 1900s, outfitted with stuffed wild animals & historic…read moreregional photos . Authentic Old West feel. Robin was a great host and prepared a wonderful breakfast of pancakes, which my little one loved.

This place was fascinating with the historic decor and atmosphere the owners are very nice and…read morewelcoming very pet friendly whatever you need just ask they will be happy to help beautiful quiet place if you happen to have any paranormal interests and have some equipment with you then yiu will detect the activity here however if you aren't interested don't worry you'll never know its so quiet and peaceful here and comfortable we will go back sometime soon

the owners are very kind. Room was clean. sheets were clean. Working kitchenette. I will be back. I…read morestay here every time I visit family in Douglas. prices are very reasonable. cold Air conditioning. The ONLY constructive criticism I have is the shower head was too low for me (6'4" tall) to wash my hair without bending a bit, probably not an issue for most normal height people. 5/5 stars. Good service. friendly employees. safe motel.

Well, I'd love to write a review based on staying here. Fortunately, or unfortunately, that is not…read morethe case. When my husband and I arrived and attempted to get two rooms for the night, one for us and one for his father, we were greeted by a locked door and a whiteboard sign telling us to ring the night service bell and/or call a particular phone number for service. After ringing the bell multiple times to no avail, I attempted to call the number on the whiteboard. When a women casually answers, I state that we are trying to check in she responds with, "oh I don't work there no more." Great. My husband calls the number on Google and we can hear the phone ringing away with no one to answer. So we got in our car and left. Probably for the better that we didn't stay there. Especially given the lack of concern/service for their guests, or potential guests.

This hotel is STUNNING! But...there were a couple of issues, so I'll get those out of the way:…read more Parking is very secure, but limited to 4-5 spaces in the courtyard. You could find yourself trapped by another guest's car if you plan to leave before 7 am. We had no problem. No ice machine nor vending machine. Bring a cooler with ice. The owners would have probably pulled ice from their restaurant, but we didn't ask. The hotel restaurant serves excellent breakfast, lunch and dinner, but they're closed on Sundays. That's it for the cons. The hotel is lush and beautiful, as was our room, which was BIG! Our second floor room had beautiful art, linens and great toiletries. The wifi is free and may be the best we've experienced in the US and Mexico. We were shocked when we saw our room. The owners obviously put a great deal of thought into the ambience of the entire place. The location is walking distance, one block from a small indoor mall, about 40 stores. The anchor store is called LEY. The store is similar to a Super Target, with food, furniture, some appliances, etc. It has everything! Almost everything you need is at this store. They close at 10 pm. The employees are extremely helpful, but some speak Spanish only. In conclusion, we would stay there again. This is a really beautiful hotel.

Room was clean, beds comfy, and there was plenty of parking. Pool closed for the season. Room had…read moreno remote or extra pillows/towels available as hotel full of people. Location was convenient to town and fairgrounds. Parking lot very well lit at night; felt safe. Quiet too. Keys did not work; cards would not open door. Had to get help four times from desk, even later at night (called desk from cell phone--luckily we had it on us), for help. Door mechanism for 117 probably on its last legs. Overall--okay stay but could have gone a lot more smoothly. Didn't have shampoo in bathroom--just a bar of soap. Bring your own!

DO NOT STAY HERE IF YOU ARE A WOMAN! Maintance guy walked around multiple times staring and waving…read moreat me which made me feel so uncomfortable I moved my car three times and he kept staring at me. Guys hang outside all night and right outside their door looking at u so they know which room your in and the room was still dirty with food in the fridge and hair under the bed. Guy walking around with long hair with an electronic screw driver and when I walk outside my door I see fresh BLOOD!!!!! I asked before check in if I was safe and I should have listened and not stayed here! I DO NOT RECOMMEND THIS PLACE!!!

This hotel is a great deal for the price. It's about $35 per night, and you can get room service…read morefrom the attached restaurant for REALLY LOW PRICES.The fruit salad is amazing- it's like a bionico, with sweet yogurt, raisins and coconut.