This is a review for the High Street branch in Southend.
I am usually big on independent traders, and making use of the small businesses that exist. However, on this occaision I opted to use Boots the optician for my glasses, as there was a very good special offer on Boots-branded specs.
The staff at Boots in High Street are fantastic. Their customer service was of such a high standard, I told them so this is not something I think many of us do at the time!
First of all, this opticians has many, many members of staff on busy days, meaning you'll never need to wait long to be seen.
During my visits I spoke to about three different members of the team, and they were all exceptional in their general approach, good humour and demeanour, and explanation of procedures. The standard of service was as good if not better than I have experienced at local family-run opticians. Their optical knowledge was explained well in layman's terms, and prices and options fully explained. read more