Yippee! My first one star review and it is so well deserved. Where do I start. Firstly, the one stars is not about the product, namely the glasses. Yes, when I eventually got both pairs they were fine. However, I wish to point out that the service at this store is utterly abysmal. Think first and ask your self...should I go to Specsavers? I ordered two pairs of glasses-one with transitions. I went in to collect both pairs after two weeks and felt that the lenses were not quite right. They are varifocal and didn't seem right to me. I was asked to try them out for two weeks and I had no problems with that. I was given the transitions pair. .So when I returned, I was happy to keep my specs. I asked for the second pair and was told they had mistakenly been sent for new lenses. Could I come back in another two weeks? During the two weeks I did get used to them but I noticed not a jot of a transition to anything like a darker shade. Hmm..Two weeks later I was given the second pair back and queried the transition status. I was told..um..they weren't transition..could I...yes, you guessed it..come back in two weeks. All the time I was being told this I had to drag an apology out of the sole man who deals with glasses (weird set up as only one person can deal with customers collecting glasses). i felt he was not really sorry for the fact I had to wait ages for my glasses. Also, how did the laboratory miss off the transitions? It is such a fundamental item. My wife was supposed to have blue tint to her glasses-and had paid for it-but there is no blue tint. Be very wary about checking that your glasses have all the coatings. To be honest, I never had this issue at all with Specsavers. I don't trust the Boots lab and didn't at all like the service I received. If there is an issue then please say sorry or get out of customer service. read more

UTTERLY APPALLING: My experience at Boots Opticians Ealing was utterly appalling. I paid for an eye test, they wrote down my prescription in reverse which I believe was an attempt to force me return to their store to buy glasses from them. I had to have another eye test, this time at Specsavers and the lenses in my new glasses replaced to correct Boots' mistake. When I complained, they refused to admit the error even though their prescription was also the reverse of my old prescription as well as my new one! In additional to this, the Manager did not represent himself honestly about a free contact lenses trial in an attempt, I believe, to get me to sign up for a monthly payment scheme. I later rang their customer service team who told me the information was completely wrong and it was a free trial. In my opinion Boots Opticians are all about profits with no care for customers, so I would strongly advise anyone to avoid them. Specsavers provide a more thorough eye test and a considerably more professional service. read more

Really excellent service. I was treated with a lot of attention and patience to choose comfortable frames (I am very fussy!). When my glasses came in they were really expertly adjusted to fit my nose and ears comfortably - this important part of buying spectacles can often be neglected. I have great confidence in Boots Opticians Ealing, and will certainly return when needed in the future. read more

Although it can become really packed at the weekends, the staff here are always really helpful, and thanks to all the deals and discounts they have going on, it's a good place to come if you want cheap glasses. They also have a great service for contact lens wearers, where if you order contact lenses by post, you get 50% off a new pair of glasses. The one thing I don't like about this place is that it is too small for the large amount of people using it and sometimes it is really crowded. read more

My experience at Boots Opticians Ealing was utterly appalling. I paid for an eye test, they wrote down my prescription in reverse which I believe was an attempt to force me return to their store to buy glasses from them. I had to have another eye test, this time at Specsavers and the lenses in my new glasses replaced to correct Boots' mistake. When I complained, they refused to admit the error even though their prescription was the reverse of my old prescription as well as my new one! In additional to this, the Manager did not represent himself honestly about a free contact lenses trial in an attempt, I believe, to get me to sign up for a monthly payment scheme. I later rang their customer service team who told me the information was completely wrong and it was a free trial. In my opinion Boots Opticians are all about profits with no care for customers, so I would strongly advise anyone to avoid them. Specsavers provide a more thorough eye test and a considerably more professional service. read more