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Boots

3.5 (2 reviews)
InexpensiveDrugstores
Closed 9:00 am - 6:00 pm

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16 years ago

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Boots

Boots

(6 reviews)

££

Byres Road, West End

...... And this weeks busy body award goes to....... BOOTS, Byers Road…read more The store has a revolving door for shoplifters who frequently help themselves and leave the store unchallenged. This in part may be because the manager hides in the little office with the door closed rather than watching out for thieves. I made the mistake of coming in today to buy a razor. I produced my University work pass to redeem the 10% discount. The assistant took the ID to the little office where they excitedly looked over it and returned to decline the discount (with glee i might add.) At which point I produced a valid Totum card (Valid to November 2024) and again it was declined. They had judged me solely based on my age as not being a student. The staffs time would be better served challenging the many shoplifters rather than challenging over a 50p discount. a dreadful lack of judgement and customer service.

Over the past four years at uni I have been in here on average about twice a week (at least) to…read morepick up a tasty and - hopefully - fairly healthy lunch deal for £2.99. I prefer this branch for said meal deal because it is super handy and the food area is all of three steps away when you step through the door. Then there is an even handier counter right opposite the food fridges. Perfect. However, lately I have actually been in here to purchase other non-consumable (well, meal deal consumable) items such as tights, batteries, makeup remover wipes and travel sickness pills (I do realise these are consumable, hence the earlier brackets). Needless to say, I have not been as impressed as I had been on previous occasions. About two weekends before Christmas I was going down to Oxford with my friend for a secret weekend to escape Glasgow pre-Christmas madness. The day before heading off, I popped in here to quickly pick up travel sickness pills (we decided for some stupid reason to book the nine hour bus journey). It wasn't busy but it took me a good five minutes to attract the attention of a member of staff. She looked me up and down in a suspicious manner and informed me 'that medication' was kept behind the counter 'ONLY'. After following her and waiting till she was safely behind the counter, she then started asking questions about my 'usual brand'. I responded that this trip was a one off and I only needed a cheap packet. She seemed to visibly snort, shudder and give me another unpleasant look before finally finishing the transaction and leaving me to trot quickly to the nearest exit. Fair enough, this is the worst example but still the last few times haven't been entirely pleasant. So, the three stars are really only for grabbing a quick meal deal and getting toiletry supplies when need be. If you can, make a point of going elsewhere, even to another Boots branch.

Boots - drugstores - Updated May 2026

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