I took my Mom Christmas shopping to buy gifts with her for her kids, grandkids and great grand…read morekids. This year she decided on getting everyone shoes, all 23 of us. We walked in to the store and told the associate we'd be buying 23 pairs of shoes. They explained the layout of the store since we needed shoes from all sections from toddlers to mens! Every time we picked out a few pairs an associate was there to take them up to the counter for us until all our choices were done. The associate who rang us up helped to make sure we were signed up for the rewards program and was sure to ring our shoes up so we saved as much as possible with the buy one get one half off deals. Once our purchase was done 2 associates carried our bags to my car for us. Mom and I had an amazing experience today at this location. Everyone was excellent from beginning to end! Thank you and Merry Christmas!!

It's the rack room shoes experience you would expect. Clean, well organized, good selection, one…read moreof course the BOGO 50% off.

The isle are so narrow, the store feels so contested, everyone is stepping over each other and…read morerubbing elbow to elbow, I couldnt wait to get out of there. But the prices were reasonable.

I find it frustrating that the shoes are all grouped by style and not by size here. When I'm…read moregetting shoes I need to see what's available in my size and price range, and going to one section is a lot easier than having to traipse through the entire store. Also, the shoes here are usually all really expensive; there's not much of a range in prices. Sometimes they run buy one get one half off sales, but when they're that expensive I still don't feel like I'm getting that much of a deal.

If you value your time, avoid the Academy Sports in Warner Robins. My wife ordered a swing set…read moreonline for curbside pickup and received a confirmation email on Wednesday, July 8th, stating it was ready. What followed was a masterclass in retail incompetence and empty corporate promises. I arrived on Friday afternoon, July 10th, parked in the designated spot, and checked in. Ten minutes later, an associate walked out to tell me that while the item was in stock, it was on a high shelf. They couldn't use the forklift at that time and asked me to drive all the way back on Monday. Because Academy's system enforces a pickup deadline that just happened to land on that Monday, my wife had to call the store just to ask for an extension to Wednesday--all because they couldn't fulfill an item they claimed was ready. Monday morning, I received a call assuring me the order was finally down and ready. I told them I would arrive late afternoon. When I got there, a different associate came out with a mind-boggling excuse: the swing set had been brought down that morning, but someone put it right back up on the high shelf during the day. I was told only the manager could operate the forklift to get it down, so I was forced to wait in my truck. Another 30 minutes passed. The associate came out to serve another customer and apologized again. At this point, my time had been severely wasted. I told him that this level of runaround deserved a discount commensurate with my hourly work rate. He told me I would have to speak to the manager. I replied, "Okay, get her out here. My order was for curbside service, so I expect curbside service." It took nearly an hour in total for two associates to finally emerge and load the box into my truck. The manager, Deni, appeared a few minutes later. To her credit, she was doing her best to accommodate me during our conversation. She was extremely apologetic, thanked me for not losing my cool, and said she totally understood my frustration when I told her I wouldn't bring my business there anymore. When I repeated my request for a discount on this order, she explained that her boss would need to approve it. She wrote a post in the manager group chat, added my name, phone number, and discount request, and promised her boss would see it. Since she was off on Tuesday, she explicitly promised to follow up with me when she returned on Wednesday. It is now Thursday, and I have heard absolutely nothing from Deni or her boss. They got their money, so clearly they couldn't care less about the abysmal service they provided. I guess the sale was final, and so is my patronage of this establishment. If you are buying large items, look elsewhere--the Warner Robins Academy Sports has zero internal communication and zero respect for their customers' time. Never again.

I went in a week before Christmas and was browsing. I was amazed to find a pair of Dunks sneakers…read morethat my granddaughter had been wanting but I couldn't find. I was so excited.

Customer service is nonexistent here. No greeting when I entered the store, none when I left. I…read morewould give no stars if I could! The Macon location was much better!

We stopped by looking for a slip on shoe. I found the one that I wanted. Asked for help and the…read moreolder lady came up and said that she didn't know where that brand of shoe was. Told me to go look in the back corner of the store. I'm like why not show me where it is. At this point I was like screw it. I won't buy anything from here. Yvonne had no knowledge about shoes. She claim she didn't know where it was. I told her well I damn sure don't know.