Place is great , killer customer service very helpful. Forgot my boots at home , they laced me right up after a day the boot wasn't as comfortable as it was in the store and they took it right back no questions gave me new boots that I'm happy with , thanks guys! read more

I had a nice experience here buying boots. Found a nice pair of Ariat's for around $150. The service was helpful but not too pushy. Prices are a little high on apparel. read more

I am a fan of PANTS that fit great, shirts that speak to you and fine footwear. Boot Barn surprisingly can nail all three, bare in mind not only the $1000 Ostrich sleds but durable well made $150 solid fashionable boots as well. Get on in, find your cowboy, and walk out with vintage shirts, polyester pants & full leather boots that are chill on the folding cow hide. read more

Nice place to buy western wear: great hats, boots, jewelry, and more. Check out their sales tables for extra savings. New larger location opening up behind this one soon. read more

I give this place 5 stars because the customer service was great everyone was so friendly and they had what we needed. Man who seemed like the manager or owner was very nice! read more

Brady- great name, hence Tom Brady, Go Patriots! My fiancé and my son took me here to get my first pair of cowboy boots, he was awesome! So helpful, personal and really funny. I don't usually write reviews, but I just had too. Thank you! Great experience! Will be back again soon for #2! read more

From the moment I walked in the salesman John K. Great help! the other workers were super nice, we ended up having a defect in the boot, when we came back,once again they were extremely nice Brenda the manager very professional and more then accommodating. Great place won't go anywhere else to get my fiance's work boots . Thanks for the great service read more

Girlfriend and I were in Vegas for the weekend of the fourth. We stopped into the Boot Barn on our way to the airport to kill some time. Although we expressed this to the staff they were still very friendly and attentive. Even though it was a holiday and they were about to close the service was still nice. A young man, who looked like a modern day Audie Murphy, showed us a wide variety of hats and gave cleaning advice on the Stetson that I was wearing that day. Another adorably wonderful young lady politely asked us where we were from and told us that her daughter lived close by and loved it. This type of customer service gave this store a very rich small town feel that tends to be missing from the "Superstores" of today. The next time I go to Vegas I will make sure that I leave room in my suitcase for a purchase from the Boot Barn. read more

I didn't really expect to find myself at Boot Barn. I got lured in by the Carhartt merch at the workwear store up front. There are so many cowboy boots. Betty, the sales lady that helped me size my boots is a total boot goddess and helped me with some tips about stretching my boots to fit. If you pick through carefully they sometimes have some Johnny Was pieces. read more

Boot Barn is really not about the boots it's about the people that sell the boots. I am not sure what the core values are of BOOT BARN but they must be pretty darn special because every boot barn I have been to from Louisiana , Texas , New Mexico, Arizona and now in Nevada has been the most genuinely human and nice experience that I've had in retail in a long time. For example In Albuquerque I took my favorite biker boots in because they were having an issue with the heel and we also were not doing well with the cold weather. They shrunk basically. The very very sweet charming gentleman in a crisp white Stetson said to me just leave the boots overnight and come pick them up tomorrow. I came the next day and I got the boots and they were perfect. I said how much the charming salesperson said oh it's free! Free I said! No way! Nothing is free in this world except for the boot stretching at boot barn. He said it's a courtesy. Where is the Art of Courtesy nowadays. I wonder! I ask myself every day now that I am in Las Vegas. But People of Yelp there is a shiny light amongst us BOOT BARN. Second example; . I needed shoelaces for my Carolina boots. Over 12 eyelets. Nobody had these laces. Not even BOOT BARN Cowboy. BUT I heard about BOOT BARN WORK and PRESTO the kind and genuine young woman took me by the hand and showed me all the laced. She was also not sure if she had the right size and she actually laced up my boots. She laced them up in such a beautiful way that I asked her to do the second side and I watched and I learned. BOOT BARN is an institution and no one should mess with it. It's a beautiful step back into the old school of courtesy and good service. Bravo BOOT BARN !!!! read more

Got a new cowboy hat through amazon that needed a tweaking. I brought it in and without batting an eye they happily reformed the hat so it fit my head perfectly. Thank you. read more

first of of let me say do not step foot in this store. i only went in there because they advertise carhartt and only have stuff for men and do not have the boots. i walked around for a few minutes and tried on some other boots. i then left. the security buzzer went off and i just left because i had nothing and i had it happen to me earlier and i stopped and checked everything and nothing. so i figured something wrong with machine as that happens sometimes. they are machines after all and can be faulty. my husband and i stopped at the 7/11 next door and grabbed water and as i was paying for the water some stupid a@@ f@@king b$$ch came in the store and started screaming at me that i stole from her store and if she saw me again she was going to beat my ass. i told her nothing stolen and she kept screaming. i went to my car and checked my purse that i had when i was in there. since i had ordered it online i thought maybe the security tag was still in there. stupid people. also i'd you say i stole why didn't she call the cops. i would have let them search my car. should be a negative five stars read more

Great selection on boots, accessories and home decor. 3 stars for 2 reasons- 1. most of the home accessories are not marked clearly with a price, and sometimes damaged items are kept on display. 2. I have never had good customer service here, and I go here frequently. I have never been asked if I am finding everything ok or if I need help with anything (hence frustration with pricing on merchandise) read more

I love this place, they have an amazing selection of boots, pants, belts and hats! I've purchased three pairs of cowboy boots here so far, and I'm very happy with all of them. I suggest shopping at this place to anyone who likes boots, just remember not to buy anything unless it's comfortable! :) read more

Needed a cowboy hat. I don't have a small head. Michael was the best he didn't even have to think about it he knew where every larger size hat was. He was nice to talk to while he shaped and cleaned my new hat, I will be back. read more

Great experience. Picked up two pairs of little girls' boots for my 5 and 7 year old. Not the easiest task. Carla helped with plenty of options and infinite patience. I love the Boot Barn. read more

Thank You Rick for taking your time helping me find my first pair of boots! It was a great introduction to the wide selection you offer! Thank you again for helping me find the ideal pair!! read more

WE LOVE MIKE! When you're in Cowboy country, who else are ya gonna want to sell you boots then a real cowboy? Head on over to Boot Barn off Las Vegas Blvd and check out their selection. I was shocked at how big the store was and how many boot styles they offered for men, women and kids. Tons of hats, and buckles for the guys and cute rhinestone clattered tops and jeans for ladies. They even had home goods with a country flair to them. Picture frames, beer mugs, mirrors, and more. What I really liked was the personal service I received from the staff. I worked with Mike to buy a pair of boots and then was handed over to the chief hat man onsite. He skillfully sized my head and picked out the perfect Stetson for me. Steamed and cleaned it and packed it for me to travel home. Such great attention to detail!! When I was there last week , a bigger new store was being built behind the original building. It is slated to open in the next few months. I can't wait to come back and check out all the new items and features they will have to offer. read more

Michael the Hat Master has ordered me three custom cowboy hats and on arrival he steams them into the shape I want, he is AWESOME. It don't get any better than that. He is incredibly knowledgeable and professional and pretty much knows Every shape, size of Any Cowboy hat you want. Excellent employees are hard to come by, so Boot Barn you need to recognize this man somehow someway. Also, Jill always takes time to assist me in looking for clothing etc. She sees me coming and starts getting clothes ready for me to check out, she knows what I like and the size, love her. Virginia who is a cashier she is a master on those cash register keys, I have exchanges and rewards points etc. and she always always checks and makes sure all is order, quickly etc. I have never had a problem waiting in line, I mean depending on business she moves em in and out she is great. I love spending money at Boot Barn lol. Check the store out. read more

Just used this pen. Been at this location many times. Live here in Las Vegas so, shop here a lot. I was given this pen by an associate. Just noticed that it had the notation "Stolen From" Boot Barn! Really? Maybe I should just return the boots I bought for my son from the one in Lake Forest Ca. Not cheap boots. Think Boot Barn could afford giving me the pen? It just went in to my trash can. They have a lot of nerve! Think I paid for the 2 cent pen? Per them not! Bullshit! Last time they see me in one of their stores! read more

Great Selection, Horrible customer service! I have shopped here for my father a few times & i have never been greeted or asked if i need help i dread going to this store. read more

The staff says hello when you walk in and that's the last you'll see of them, they congregate around the front registers and don't help with sizes or questions or dressing rooms etc. Lots of stock to be sold, just need salespeople that are willing to help. I was ready, willing and able to shell out some dough...sell me something people!!! Put them on commission and I'll bet they'll try a little harder read more

Great selection. Just don't ever go there rite before they close. I walked in at 6:30 p.m. on a Saturday afternoon. Brenda decided to be very rude and loudly discuss how they were already closing. Anything I touched I could hear her breathing loudly because she was going to have to fix it again. Who closes at 7 p.m. on a Saturday? Very expensive place. I wish these retailers would realize how their employees are ruining their business! Their employees are so disgruntled and rude they're killing the business of the retail store! Why would us customers want to ever go back into their stores when we can get better service through the internet? There's no reason to ever go back into the rude retail stores. All these retail employees don't realize they're working themselves out of a job with their inability to attend to a customer without being a rude ignorant punk ass! These employees are killing it for themselves! read more

Ordering from the BB website is a disaster. They advertise items as "in-stock" when it is not at all true. Then the phone staff cannot explain why your order is late or has not arrived. Save yourself some grief and order from Amazon instead... read more

I just found this where I can write a review about one of my favorite attractions in Las Vegas, the Boot Barn! The selection is great, the people working there are very helpful and in fact, the salesperson there actually knew where we live Germantown, Maryland! (His wife grew up in a place not too far from us!) We've visited the Boot Barn our last two trips to las Vegas and we'll be going back in June 2009! Great people, great prices, and "lots of great boots!" See you in June! read more

crappy customer service pkaced irder 12/12 no response or shipment by 12/26, I canceled order on 12/26 - received shipping verification 12/31 after 5 calls to customer service to cancel order. Needless to say we refused delivery, do not use these guys. read more

What horrible customer service! We called two times the day before to check what their hours were and arrived an hour before we were told they were closing that day and the doors were locked! The girl inside came to the door unlocked it and listened to me explain that we had called not once but twice to confirm their hours so we could fit it in to our trip while in Las Vegas and she replied "ohh, sorry", locked the door, turned and walked away laughing! There was even a printed sign on the door stating the hours that matched what we were told the day prior. I nor all of our family who joined us to shop that day will ever go back and we will gladly tell each and every friend and person we meet not to go near that sorry excuse for a western store. read more

I have been shopping here for 15 plus years, maybe more and I am always very happy with the staff, merchandise and prices. They treat me very well and the customer service is ALWAYS GREAT. I will keep coming, that is for sure. I just did a survery after my last purchase and requested that they offer Free shiipping to the Store when purchasing from their web site. read more