I played at booster bingo for a long time. I used to love it there. I felt like family. Then I was insulted by not only the owner, but the manager and one of the female callers. The Manager openly mocked me for using a walker at the ATM (I am a disabled Veteran, and my injures have worsened to the point I need a walker despite being in my early thirties.) I was also treat like someone who bounces checks (something I have never done, at a bingo hall or otherwise) I wrote a check for the night, and won a bingo and received pull tab tokens. The manager says audibly enough for other patrons to hear that I should have paid back my check, an hour after I received and spent the tab tokens. Then before the second session ended repeated even louder I needed to buy back my check. So I went to the ATM (using my walker. It was then the manager said "what are you doing? Really? A walker?" And proceeded to roll her eyes and make faces at me.) to pull money. I paid bills, (hence the reason for the check) using the ATM network and reached my max, for the day. I told the manager I couldn't pay the check out because I lost and couldn't pull out any more cash from the ATM. To which the Manager and Owner recited in mixed company (other patrons present) in rude tones that if I had an issue with the ATM to call the 1-800 number. I told them I lost tonight, and they could deposit the check (something they do when you lose). And was treated with more hostility and unexplained anger.
Later that evening I told the owner in a private message that I was offended to the point I did not want to return after many and frequent visits over a long duration of time. I was told "if you don't want to come back that is your prerogative." And was given a poor apology for her behavior, where she blamed me for her attitude. Stating she was angry for me stating I couldn't pay because I lost.
At this company there is NO such thing as customer loyalty with the owner or manager. We were in my mind friends, we joked we laughed, I even applied to work there because I liked it so much. That night was a harsh slap of reality. At Booster Bingo, truly care about the bottom line more then their customers. I DO NOT RECCOMMEND THIS PLACE TO ANYONE. read more