I stopped in to get a new battery for my car, and of course, it was cheaper here. It was nice…read moreseeing Michael again and saying hi, but this time I was helped by Cody. Cody was a super nice guy-he took the time to explain everything about my new battery and even suggested where I could go to have it installed and reset. I really appreciated that extra help. I appreciate both of these guys. I hope their supervisors recognize them and give them the positive feedback they deserve, they're the kind of employees that keep customers coming back.

I took my car for routine maintenance and was informed that I need to replace my battery as the…read morebattery cell is in bad shape and there's an open circuit. I called this auto shop and spoke with Jason. I asked if the shop carried the battery that my car needs. Jason looked it up in the system and found that there was one battery left and it was a four year warranty battery. He also provided a price quote over the phone. I told him I'd be on my way. When I arrived, Michael helped me. Both Michael and Jason were very patient and helpful. They were both professional and able to take care of my cars needs in a timely manner. Thank you both for helping me replace my cars battery! I recommend this auto shop for your cars needs!

Always the best quality parts. And generally in stock. Great service. Everything you need to keep…read moreyour car running well.

Adrian took care of me here. I ran into a problem where my car battery was low. I couldn't turn off…read moremy engine or it may not restart. I saw a Napa employee walking in and asked if they can get someone out to help me. A few moments later Adrian was out taking my license plate # to determine the battery type. I was in and out figuratively in no time because I didn't step inside the store. I am very grateful for their customer service and I always come to Napa for my auto parts needs.

I have an old 1995 Corolla Wagon that is just about to turn over to reach 300,000 miles on…read moreodometer. My rack and pinion went out. Because this part is rare, it was ordered (1 day delivery) from O'Reilly for $237 plus $119 core charge. O'Reilly had the cheapest price. Well guess what ! I paid my mechanic $200 to install it, and the O'Reilly part was already leaking before mechanic took my car off the rack. My mechanic would not take it off, unless I brought him another one, so I had to buy another one without getting refund for the first one. After another week went by, the second one was defective too. I had to pay another $200 in labor. You think I am gonna buy same part from O'Reilly a third time? Manager named Wyatt said he never heard of two defective parts in a row, in 10 years. So Carquest has a new one, which Carquest says Toyota Dealer buys this one cos it is what OEM used. I have to pay $160 MORE for this new one, than the one I bought from O'Reilly, but no core charge on top of that, that is why it is so expensive. And it has to be special ordered and shipped. I had to pay for it in advance and wait 6 days for UPS shipping. And I had to pay for car rental. When the part arrived, Carquest employee showed me the part in the box, cos of the 2 defective ones O'Reilly sold me. I paid $200 a third time to have this one installed, and after about 4 days, it is still working and not leaking that I can see. I brought back the 2 defective ones to O'Reilly and they refunded my money including the core charge. I am submitting receipts for being out $500 in labor. because of the two defective rack and pinions in a row. Plus I am asking the manager to submit request for manuf. to pay me the difference between the O'Reilly one and the Carquest one that cost me $160 MORE. I was told it takes MONTHS for manufacturer to process a labor claim. Napa told me that O'Reilly and Autozone's remanufactured parts, they only replace what was wrong with it, the bad seal, not everything in the core. Napa says their remanuf. replaces everything in the core, whether it is bad or not. I don't know what to believe, but I did not buy from Napa because they wanted to charge me $18 for shipping, which Carquest did not. I have purchased parts from Carquest in Phoenix, before, and I never had a problem, and sometimes, their prices are the best. I will never buy remanuf parts from Autozone and O'Reilly again (I won't detail my Autozone bad experiences with remanuf electrical parts such as starters and alternators). But I will continue to buy from Carquest and Napa. My car was disabled for 3 weeks, and Carquest made it driveable, finally.

Service until I got into the store was great. I ordered a battery online for in store pick-up…read more Idea was go there pick up the battery they install it for free and take the core right there. What actually happened was the manager decided to give me som BS story about how if the battery takes longer than 30 minutes to install they won't do it. So I ask them to look it up because I checked before I left and it stated they would install it. He asked for year make and model of car, I give it to him. Since it's COVID, I can see the screen as he pulls it up. It states may take up to 30 min and it's highlighted in green. He says yeah we can't do that, sorry. I brought up the fact that it doesn't say it takes more than 30 minutes and I was dismissed. Long story short I had to drive home to get my tools, install it and got back to the store in 30 minutes to get my core charge back. Manager is a clown...

Service Advisor "TK" Thanh C. Khuu is very helpful and knowledgable , he is very courteous …read more Outstanding individual , 100 % Service Quality . Five Stars all the way ***** We'll be back for next service .

First time at a dealership ever, first time having a nice car. We actually went to the Nissan…read moreService side I had just purchased a Nissan Rogue elsewhere. So things can be intimidating. WOW WOW WOW, was I thankful to have found this place. Was treated so nice by everyone. T.K. Is the ABSOLUTE BEST! Genuine, kind, smart and caring. Helped us with our recall, set us up with great tires on special. Made sure we didn't feel taken advantage of AT ALL. I trust him with my SUV 110%. Definitely ask for him if you go, but from the energy and looks of it... you can't go wrong with anyone that works there.

Ozzy and the team at ACG are top-notch! Got me in quick when I needed tires and a balance done in a…read morepinch. Fast, professional, and effective service -- they had me taken care of right away. Highly recommend! Will Return for future work and performance upgrades. Side note : Drive a M240i BMW 2021

Ozzy took great care of me and my Audi Q7. He is very knowledgable, on time and budget. Great…read moreexperience and the car feels soooo much better than before. Thank you ACG and especially Ozzy for your perfect guidance.

Incredible experience at this AutoZone today thanks to Sage…read more Before coming here, I actually stopped by a competitor's auto care store nearby, and they weren't able to help me at all. I'm so glad I decided to try this location instead. Sage stepped up immediately and provided the kind of customer service you just don't see much anymore. He helped me find the right bulbs for both my front and rear lights and stayed to assist with the replacement. He was knowledgeable, professional, and went completely above and beyond to make sure I was back on the road safely. On top of being a pro at his job, the guy is a total legend--he's got the long hair, looks like a total rockstar, and it turns out he actually plays guitar in a band! If you want the job done right by someone who actually cares, go see Sage. He truly did an amazing job and saved the day. I'll be back for sure!

This place used to be knowledgable and customer focused. Now there are a handful of useless people…read moreworking there that know nothing and don't care about anything let alone customers. And why would a "reputable" business sell a car battery that only has a 3 month warranty, not inform the customer of this when all other batteries have multi year warranties and then "coincidentally" it goes bad at 3 months and 3 weeks. The employee's response, you chose to buy that so buy another. Been using Autozone for 30 years, but it will be Pepboys or any other place from now on.

A mechanic told me to try north side. It's been about a week I keep calling during business hours…read moreand I get no response. They're about 45 mins from me and I want to call to see if they have a part I need. No one answers my call. Their phone system is setup terribly, after about an hour of being on the phone it just cuts out. I do not know what kind of business they are really running but they lack accountability on the phones. After reading more reviews I will be staying away from this business. No thank you

I found American Muffler on Google. I met with Bret the owner and he was very personable. We…read morediscussed what my wants and needs were for my 2020 Tahoe and he did not try to upsell me at all. His work is top notch and I am absolutely satisfied with the work. I will recommend him to anyone I know that needs exhaust / muffler work.

American Muffler was recommended to me by TLC next door to install a cat shield. Brett from…read moreAmerican Muffler was very easy to work with. I asked him to help me install one for my GX460. He contacted me about when he would get parts and also we scheduled an appointment to get the install done. He was super up front with me about pricing and also gave me a courtesy call to remind me about the install date a couple days in advance. The install was quick, effective, and done perfectly. Brett also told me this was his first Lexus Gx460 install but he's done a lot for other cars like the 4Runner and Priuses. Install went well and image shows it be to be a perfect fit and snug. Thanks Brett and hope to do business with you again!

Yesterday my car died right in front of the navy federal, thank God i was next to this Autozone…read morewhere i asked the two ladies working there to tighten my battery terminal. LIFE SAVERS! Roxana & Naomi were so helpful and super sweet. My day was literally made because of their help & kindness. And i dodged a couple hundred dollars this weekend all thanks to them two lovely ladies. PEACE!

Angel Lira was THE MAN! I walked in with a burned reverse light on my 2021 4runner and angel…read morequickly helped me identify the appropriate bulb and even took the time to walk outside and show me how to install it! Literally so kind of him to take the time out of his day to help me with a task I've never done. Needless to say customer service was a 12 out of 12 and I'm so happy he was confidently able to help . @neeks93 on insta!

Really great experience at Pure Autosport. I came in for a battery replacement for my wife's Audi…read moreQ7, and before they even started the work, they suggested I check the warranty on the old battery. That turned out to be a great call, because after the replacement I was able to get reimbursed by AAA for the previous battery under warranty. They were also very clear about the cost, the timing, and the whole process from the start, which made everything easy. The waiting room was comfortable and had Wi-Fi, so it was actually a pleasant place to wait. You don't always get that combination of honesty, helpfulness, and good customer service at auto shops, so this place really stood out. Definitely recommend.

3 Stars - Solid Audi Knowledge, Constructive Feedback on Service & Quality Control…read more I want to be clear upfront: this review is not written out of hate. I've been going to Pure Motorsports for over 6 years, mainly for Audi work, and I'm sharing this as honest, constructive feedback based on long-term experience, hopefully as an eye-opener before things decline further or more customers walk away. Pure is knowledgeable with Audis, and in my experience they are generally better than the dealership. That's true for most competent independent shops, and Pure deserves credit for their technical understanding of the platform. They are, however, priced at a premium, only slightly less than dealer pricing. When you're paying that much, expectations around communication, quality control, and overall customer experience naturally increase. Where Pure struggles most is communication and customer service consistency. Sometimes updates are provided, sometimes they aren't. There have been multiple occasions where I only found out my car was ready for pickup and later realized I wish they had mentioned another issue while it was already there so it could have been addressed at the same time. Proactive communication matters when customers are spending this level of money. Reaching them by phone can also be difficult. Most of the time you'll need to leave a voicemail or send an email, and responses are about a 50/50 chance. I suspect this is largely due to being understaffed or stretched thin, which I understand as a business owner, but it still impacts the customer experience. At this point, a dedicated customer service or service advisor role would likely make a noticeable improvement. There have also been a few isolated quality-control issues over the years. After a PCV service, I later noticed that one of my headlight mounting brackets was cracked/broken. The headlight itself was still reasonably secure, so I chose to forgive it and continue doing business with them. Another incident was more serious. After picking up the car, the splash shield was not properly secured and came loose while driving home, forcing me to pull over on the freeway. This was obviously dangerous, but necessary to prevent the splash shield from being completely destroyed, especially since they are very expensive to replace. I temporarily secured it with zip ties and duct tape just enough to keep it in place, then slowly drove to the nearest exit to reach a much safer location. Once there, I jacked up the vehicle and properly reattached and tightened the splash shield myself. Situations like this point to a lack of final checks, likely due to understaffing or insufficient quality control. One recent policy change also stood out. Pure no longer installs customer-supplied parts. I understand the liability and business reasoning behind this, and they absolutely have the right to change policies. That said, it feels like an odd shift for a shop that presents itself as enthusiast- or performance-oriented. For example, I recently tried to have billet cooling system components installed to replace known weak OEM plastic parts that commonly fail around every 50k miles. These are well-known, reputable aftermarket parts designed to improve long-term reliability. Despite this, they refused and would only install OEM plastic components. I understand drawing the line for emissions- or turbo-related work, but declining high-quality billet replacements for known OEM failure points feels unnecessarily restrictive, especially when many enthusiasts are willing to pay a premium for efficiency and better parts. To give credit where it's due, Pure generally completes work competently and clearly understands Audis, which is why this isn't a low-star review. However, compared to years past, communication, quality control, flexibility, and overall value have declined, while pricing has increased. I used to drive a long distance to come here. At this point, I personally need a shop that offers strong communication and the ability to handle more than basic maintenance or fluid services, and for that reason I won't be returning. Again, this is not hate, just honest feedback from a long-term customer. I hope Pure takes this as constructive criticism, because with better communication, staffing, and quality control, they could easily be a stronger shop. 3 out of 5 stars, capable, but with clear areas that need attention.