Yesterday my car died right in front of the navy federal, thank God i was next to this Autozone where i asked the two ladies working there to tighten my battery terminal. LIFE SAVERS! Roxana & Naomi were so helpful and super sweet. My day was literally made because of their help & kindness. And i dodged a couple hundred dollars this weekend all thanks to them two lovely ladies. PEACE! read more

Angel Lira was THE MAN! I walked in with a burned reverse light on my 2021 4runner and angel quickly helped me identify the appropriate bulb and even took the time to walk outside and show me how to install it! Literally so kind of him to take the time out of his day to help me with a task I've never done. Needless to say customer service was a 12 out of 12 and I'm so happy he was confidently able to help . @neeks93 on insta! read more

AutoZone - Auto Parts & Supplies Near Me - San Diego, California

Went in yesterday to buy windshield wiper blades and had to return the following day because I couldn't get the old blades off my car. Asked Roxana for help and she was wonderful! So kind and was able to replace my windshield wipers within 5 minutes. I always come to this store any time I need parts and everyone who works there is always so helpful and friendly. Thanks again, Roxana! read more

I get to the store just to pick up a part I was waiting for 17 just waiting for someone to says How Can I Help You they don't even ask me any questions and I asked the lady I saw three people walking in working here do you have any help and she says no they're in lunch I told her I don't believe you can send three people to lunch at the same time she gets mad at me and she gave me attitude and she says if you have any complaint way till Sunday for the manager it was a Short Girl Little tiny girl she's the only one who was working there I don't blame her she got that attitude read more

Worst autozone I have ever been to... they have been rude in several occasions, making a return at this particular autozone is close to impossible, today I asked for e14 socket, lady said they didn't have that, I asked her are you sure? She replied that she stocks up the shelves so I left cus the other guy was arguing with another customer, I googled it before heading to harbor freight and sure enough it said autozone had it so I turned around, with the picture of the socket set from the website I asked for it, the guy said no we don't have that, the other was like yeah no... suddenly I see it and I'm like this is it, I asked for them to get it, told the lady see? U did have it, she just shrugged her shoulders and said ok. So 3 people couldn't help me locate some miserable sockets... incredible the amount of ignorance and lack of customer service at this place. read more

Nadia and Greco were very helpful. Nadia was able to quickly identify and explain what was wrong with my car's battery. Greco was able to replace it with a new one. Both were kind and efficient. read more

Customer service was bad, the shop smelt bad and there were always loud sounds and overpriced items I was trying to get a battery for my car and it was $918, everything was just a mess, and the bathrooms also smelt horrible, and pee everywhere there were messes all over the floor, workers were annoying, one worker kept looking at me because I was a transgender girl, will not be coming back to this horrible shop. read more

After being turned away with two hours to closing at Walmart, I called this Autozone to see if they could install a new car battery for me. Alyssa was friendly and clear about the exceptions, which I appreciated after having wasted my time at the other place. When I arrived, Alyssa was ready to help. She explained my options and even made a recommendation for a product with different price options based on what she noticed when taking out the old battery - again, much appreciated! The whole process was quick and easy. All in all, Alyssa demonstrated exceptional and impressive customer service - the kind you don't experience very often. read more

My low oil light came on, I went in after work to buy oil, and I'm short and drove an SUV. I couldn't see the oil cap. I went inside, and Evan was available to help. He was kind, understanding and with no hesitation was willing to help. He talked me thru what he was doing and made sure it was done right. Evan was so helpful that I wish I was able to do something nice in return. I have been to some stores where they refuse to help me. Thank you Evan. You are the BEST. read more

Generally great customer service here when I need to come and get stuff for the cars. The last visit, Alyssa and Nadia, showed exemplary customer service. They both explained very well issues with car batteries, why it's good to have a battery install kit to avoid corrosion and overall battery maintenance. Alyssa also took the time in showing how to remove and replace the battery as well. read more

Ok can I just say that the customer service here was amazing. I walked in, immediately greeted by Alyssa who looked up the make and model of my car to see which windshield wipers I would need. Bought them, sat in the parking lot for a good 20 minutes trying to figure out how to install these seemingly simple things. Couldn't figure it out, drove home (rather than swallow my pride and walk back inside to ask for help). Another 20 minutes of youtube, lots of frustration and finally a better look at the packaging that I had ripped apart like a behemoth, I finally realized that I had bought the wrong attachment style wipers. Like a dog with their tail tucked between their legs, I made my way back to Autozone where Angel (manager) fully exchanged my wipers for the correct ones, even the open one that I tore open. Alyssa even came out to check on me and make sure I was doing ok AND took my rubbish in to throw away for me. So grateful for the kindness and generosity of both Alyssa and Angel, I will be going to this autozone from now until forever!! Thanks guys, I really appreciate it! Oh oh oh PLUS they have a military discount for dependents!!! Super appreciate that too!!! read more

The staff here is always very helpful. The store always has what I need for typical DIY car owner maintenance items. Very glad to have a high quality auto parts store in Tierrasanta. read more

Staff are always helpful here at the Tierresanta Autozone. Today, Nadia helped me pick out a replacement windshield wiper, removed the old one & installed the new one (I have an old car & it's a bit tricky to remove & install). Thank you Nadia! read more

Nadia was awesome! Usually my husband changes my windshield wipers, only this time I decided to have it done, so I went to this Autozone in Tierra Santa. I must of looked confused as to the variety and price of wipers available for my car. Nadia came by and said, it would be easier to look them up on her computer. I told her that I didn't want cheap ones but also not the most expensive ones either. I'm very happy with the ones we selected. The manager came and helped her pull off the old ones, they were on there pretty well! She installed them for me while we had a great conversation. What a great lady! Thank you Nadia! Not sure why my review says San Francisco, should read San Diego. read more

This is a nice Autozone. I stopped in for a pair of rear signal lights. After using their help yourself book to look up the code that goes along with my lights, I found the pack of bulbs I needed and headed to the counter. When I reached the counter, I asked the attendant if he could double check on the computer to make sure I chose the right bulbs which he happily obliged. after about a 45 seconds, he told me they were the right ones, so I went ahead with the purchase. So, in a nutshell, service was quite good at this location. The store was well organized and maintained. There were two employees working the day I visited and they were busily helping customers and maintaining the store. Also, drivers now know when I am making a turn, so glad people will stop flipping me off. read more

AutoZone - Auto Parts & Supplies Near Me - San Diego, California

"Hi, can you guys help me with my battery?" "Well it depends on what type of car, and even if we can, we can't change it right now" There is nobody in the store except the two employees working there. Nobody. I have a Prius. Turns out they can't help with a Prius 12v battery. That's okay. I'm not giving the low review because of that. I'm giving the low review because of "even if we can, we can't change it right now". There is literally an ad on their front window about how they are the best at battery service. How is it that you have 0 other customers in the store and 2 employees, yet neither one of you would be able to help change the battery? Let me give this place a lesson in customer service. Customer: "hi can you help me with my battery?" Employee: "sure let's see! What type of car do you have?" Customer: "I have a Prius" Employee: "oh I'm sorry, we can't help with Prius batteries! Thanks for coming in!" It's that simple. I don't need to hear crap about how you can't change it even if you could help me. Oh and for reference, I reviewed another autozone a couple of years ago that had no issues helping me out when I had a battery problem. If you look in my past reviews you can see this. That was the example of great customer service that all auto zones should follow. read more

Let me just start by saying .. shout out to Carol and the the whole crew that went over and beyond to help me finding the correct parts for my car . I swear I've never had such great service before especially hating the fact I'm a female with absolutely no knowledge of parts. Thanks guys I am now able to drive with no more check engine light codes ! read more

AutoZone - Engine mount that Was needed. - Auto Parts & Supplies Near Me - San Diego, California

Daniel here is the best! Helped me change out my headlight bulb and was super helpful. Thanks for doing more then required and helping me out! read more

Needed a battery, and staff were super helpful to assist with getting me one. Even installed it for me in the parking lot. Awesome service! (Shout to Daniel) read more

One word for service...WOW!!!! My husband and I needed a new battery and decided to go to Autozone. We were greeted by an associate by the name of Daniel Dewey who went above and beyond to assist us with choosing the right battery and even helped install it for us! We will definitely go back for all of our car related needs! read more

Tony A. of Tierrasanta Autozone is awesome! I'm happy to review this business with a five star rating ! Tony went out of his way to help me find what I was looking for and then installed it for free! Thank you so much! read more

So glad that Daniel was able to help me find the right wipers. Daniel was very nice and patient with my friend and I.

Thank you Carlos for taking the time to swap out my small corroding battery for a new larger one. I came to exchange a battery that I had purchased about 6 months ago for one that was larger and I was able to grab a better battery and only pay the difference in the price. I came in on a pretty busy lunch time when staff was lacking but Carlos made sure I was taken care of and on my way in a timely fashion with no trying to up-sell me anything unnecessary. He also gave me a few words of advice with my car and it's needs, so not only did I learn a few things.. I also received a bigger better battery with a longer warranty than what I previously bought read more

Daniel was awesome! Great service and super informative. They walked me through each tool I needed and each step to take. Daniel went above and beyond also recommending items I might need for my vehicle to run better and fix other problems my car is having without being pushy. Daniel literally made me want to buy more just for the service. Will definitely be back and would recommend to others. read more

Came here to buy a jack and jack stand combo. It was nice that their items and availability are listed on their website. I was able to compare prices and specks with other companies online before making a purchase. When i arrived i found the item within a few minutes and purchased it. When i got home and jacked up the car to rotate my tires, i discovered that it did not lift my car high enough. I called about their return policy, they said i could return it if the box was intact so they could resell it. Unfortunately i tore the box up because i did not anticipate it not fitting my needs. It still lifts the car enough for me to change my oil, just cant use it to rotate my tires. Service was friendly and they offered me an AutoZone rewards card, every time you make a $20+ purchase you get 1 point, after you get 5 points, you get $20 off your next purchase. Thats not too shabby! read more

My thoughts: I really need to change my windshield wipers, but I hate dealing with car stuff. Maybe I can wait a little bit longer. I live in San Diego, so how often will it rain? It pours. I came here because my windshield wipers were basically just smearing water around when it rained and made things worse, but I guess that's what happens when you don't change them in years. The store isn't huge, so it was easy to find the windshield wiper aisle. There's a whole book where you can find the right windshield wipers for your car. Parking is easy since it's in the big Smart & Final lot. Jeremy helped me that day and he was awesome! When I told him that I felt dumb not being able to change my own wipers, he didn't make some lame sexist joke. He nicely told me how some wipers can be hard to change because they can get baked by the sun. After he rang me up, he walked out to my car and helped me change both wipers. He even took the trash to throw away--so nice! read more

I needed a new battery installed today and Justin B. was a huge help in getting it done. I was in and out of there quickly and able to get on with my day. Thanks for being super professional and helpful! read more

We neeeded a battery for our CRV as it had completely died. My husband wanted to give our business to a local establishment so we came here. My husband went into the store but didn't have all the info he needed to buy the battery right then. He came back to the car and said "let's go to Walmart". I asked "why?" He said all of the associates in the store had masks on but they were pulled down to expose their noses. They may as well as not have been wearing them at all. A mask is supposed to cover your mouth AND nose. This disregard for public safety was a turn off so we chose to take our business elsewhere. read more

The guys that work here are very knowledgeable and go the extra mile to help customers. I highly recommend this store for your auto parts needs. read more

Great customer service from Carol. Very helpful and friendly. The store is well stocked and organized. They are helpful when you call on the phone as well. read more

I've always had great service from this location, today was no different! I did get exceptionally great service from Mark today... after being furloughed for the 4th time this year recently, I was not in a good mood AT ALL!! Mark made me me smile big. Thanks for that!! read more

Isaih was extremely helpful! I had a battery warning light come on in my car. He was able to test my battery and when it came back as a bad battery, we went over my options, he installed it, and got me back on the road. He went above and beyond with his customer service and I will definitely be using this store for all my auto part needs because of this experience! read more

My boyfriend needed a tool to replace a part in my engine and we didn't have the right one so we went to Autozone and Pedro not only offered to help right away but made sure everything worked well and helped us run the code to check as well. He went above and beyond to help us and was super friendly. Thank you Pedro! read more

The workers at Autozone deserve a shout out. They were so helpful in taking care of a complicated online return. Victor went above and beyond to help me out, and it really gave my day a positive start. Definitely recommend this autozone for fast and friendle service. read more

Chris was amazing and very patient which helped considering I am 4 months pregnant. My husband and I broke down outside of the store. We went in and told him our issue. He checked the battery, the oil of the car and even gave us a jump to try and help. Unfortunately the jump didn't help, but he did help get it started by helping us replace the fuse. He was a former sailor and took the time to help another sailor. Chris thank you so much for your help and your service. If any of you need help with car diagnostics Chris is your guy!! read more

I went to Autozone Tierrasanta with the intention of purchasing a wrench and a socket to use to install a new battery I had already purchased for my Jeep Wrangler. When I walked in the door, I was immediately greeted by a very friendly employee named Alyssa, who took me to the right place to see my tool options. However, when I explained to Alyssa that I only needed the wrench to install the new battery, she promptly volunteered to help me install it on the spot in the parking lot, without me needing to purchase the tool! I took her up on it, and about ten minutes later the job was done with absolutely no effort on my part. Alyssa did a fantastic job and did it with a high degree of professionalism, carrying on a friendly conversation with me while she was working. I could not have asked for a nicer Autozone experience, and will be sure to refer my friends to this store for all their automotive needs! Thank you again, Alyssa!! read more

This store needs to have their employees go through an intensive training on customer service, sexual harassment, and work ethics. I needed to buy a break light bulb and was glad to see this Auto Zone and immedietly stopped by to make my purchase. When I walked in, I noticed a gentleman on the counter who was on the phone.  He saw me and kept talking on the phone. Although I was in a bit of a rush, I didn't want to go another day without a break light and decided to wait. As I waited,  I was looking at the car mats and I suddendly heard a male's voice on ther other aisle  talking and I  became shocked to hear that  he was describing  explicit sexual actions and foul language.  I turned and realized it was an emplyee of Auro Zone talking to another gentleman. This employee, who's name tag said Mark, looked at me and continued talking about sexual comments. I became  embarrased and walked up to the counter to buy what I needed and leave. When I again approached the male who was still on the phone, I made a gesture with my hand  and whipered that I need his help. He gave me a mean look and rudely told me "Dont you see I'm on the phone?" (By the way, this guy's name tag said Victor). He turned around and gave me his back. Well I guess he didn't want to be bothered by a customer. I was amazed at the lack of customer service by this man.  I turned over and saw another employee that was on the other end of the counter. The employee approached me and ask if i need help.  FINALLY someone utilized their customer service skills.  This employee named Carol was very courteous and polite. Within 10 minutes Carol got me the light bulb I needed and installed it. This store was filthy with dirty floors, had rude and inappropriate employees, and only one employee did their job. Im giving this store 1 start. Carol is the only one that deserved a star. read more

The store seems to be run by loud, obnoxious children that have no sense of professionalism. Clerks all stood together having a grand ol' time. Didn't bother asking if I needed to find anything. Luckily, I knew exactly what I needed to get and found it myself. Don't come here expecting anyone to help you. I would not trust the employees I met today with car advice. read more

I needed to replace my windshield wipers, Nadia helped me find the right option and install them, no hassle. Thank you!

So I was in there about 5 minutes ago to get restoration products and didn't receive any help 2 minutes later my wife walks in and the scrawny dude with 5 o'clock shadow asks can he help her he was about to help these hands connect to his face smh special ahs boy I put all that crap back and walked out! Help all the customers and be respectful next time smh don't try to bark when your really a cat read more