Greatt srevive, super nice defo recommended!! I loved it here smelled great and they had great…read moreprices all of the workers were so kind and very helpful

Please do not go to this store. This has been the worst experience I ever went through. Ray, the…read moremanager, advised me that I owed $206.04 on my phone. He could not give me an itemized bill because apparently the store lacked the ability to do that. So I had to call T-Mobile's customer service to get the itemized bill. Curiously, when I did that, I learned I never had to pay $206.04. When I went back to the store, Jay denied me a refund claiming that customer service made a mistake. I spoke to 8 different customer service reps who all agreed I am owed the refund. However, because I paid in the store, they required me to go back to the store to get the refund. Having spent hours on the phone with customer service, I am now told the store cannot effectuate the refund and I have to go back to customer service. This run around is unacceptable, as was the manager's mistake which he refused to rectify when I was within the 14 day window for a refund. If you're with T-Mobile, go to the Flatiron store - the sales representatives there are more friendly, helpful and know what they're doing.

Awesome experience ! The staff is very professional. friendly, and efficient ! It was an extreme…read morepleasure dealing with them. The staff is very helpful and caring. They will go the extra mile to make their customers happy. There are no there cell phone stores where i experienced such great staff and service. They will answer all questions you may have. To them, the customer is not just a dollar sign. They show that they are interested in you. Please do not think about going anywhere else. If you are interested in having Sprint cellular service, than this is the location you want to go to.

My phone was stolen this afternoon and I ran to the Apple Store in a panic. They could not have…read morebeen nicer or more efficient! They immediately helped me freeze my phone, got me hooked up with a temporary phone, and told me how to apply for my replacement phone (yay AppleCare!). Best advice they gave me...freeze your stolen phone then get your temporary phone and download your information from the cloud THEN erase your old phone. Otherwise, my cloud info would have been gone. Cute cute boots Thank you, Mike, Sapphire and Henley for helping me with so much efficiency and compassion!

When I first showed up to the Apple store to trade in my Macbook Pro for credit, I went to the…read morefirst floor where a nice employee helped me figure out what the value might be, but after 5 min or so, he sent me up to the Genius Bar for further assistance. Cool. I went up there with my Mac and charger and sat there for over half an hour waiting to be helped. I'm a Black man, and sat there trying to make eye contact with all employees, but everyone averted my gaze. I sat next to a white guy who was being helped by two employees at one time and he was asking the same question over and over. After helping him, the two dispersed and kept walking past me without stopping. Finally, I asked another employee walking by if I could get some help to which he replied, "I'm not a technician," and kept walking. I waited 10 more minutes then packed my stuff up. As I left, I checked my phone to see if there were any Citibikes nearby, and I notice an employee finally looking at me, but suspiciously, as if I had potentially stolen my i-phone. I left so furious. I love Macs and after trade-in was prepared to buy a new one there on the spot. Guess not.

They are reasonably priced and fast! Amazing service and friendly. My daughter broke her iPad and…read morethey had it back in one day.

Owner was kind. However, the employee was incredibly rude. I arrived close to closing (but, I work…read morein food service (so, I do understand the desire to close asap) and I finished my store's closing as soon as possible so that I could check if my phone was ready since that was the only time in the week that I could check) and I received attitude upon the door... yep, the employee stood right in front of the door not even letting me inside when she began giving me attitude. To which, she refused to acknowledge the attitude by saying "I just said that the store is closing" after I clocked her for saying "I can see" when I showed her my information (as she did not believe me). Like, I'm really sorry but iPhones and changing carriers is really expensive and I'm sorry that I'm a full time student and worker. I know it's a pain that someone arrives ten minutes before closing, but at least be kind? I'm spending over $1k at this company already and this was my first ever Verizon experience with this attitude? I'm in shock. Again, the owner was kind but I can't believe the disrespect for the amount of rushing that I had to do to make it there.

I was here today to switch out some cable boxes. There was no wait and Kevin was super helpful!read more

Terrible service. I battled with them for months and had many service requests to fix the wifi…read moreissue, which was never fixed. I spent hours of my time dealing with them without a resolution. I finally cancelled and am so much happier. Go with a different provider. My service was meant to be turned off at the end of the day, but was turned off in the morning. When I called to have it turned back on, I was told the only way to do that was to open a new account. Even though I told them not to, she did it anyway and I was charged an additional $30 that was never refunded. Three minths later, endless harassing calls to pay them even though I was told I wouldn't owe anymore money. I finally paid to get then to stop and filed a dispute with the better business bureau. Do not waste your time or money with them.

This was my second stop after the first spectrum store I went to was out of modems. I was in bad…read moremood especially after moving apartments but Michelle was so sweet and helpful and made the process seamless. No line and I was in and out !

Verizon is after me again. They want me to buy more data. It's all my Yelping! I've got until…read moreSeptember 21 and half my data is already used. Besides the fact that I think I should get unlimited data I think Yelp needs to start paying for my data usage if I need to pay for it! It's a lot easier posting from the business. I have a lot of error messages from home when I post to Yelp. I'm unhappy with Verizon giving new customers better deals than someone like me. My daughter and I are customers for over 25 years. Still I get a tiny discount because the account is in my daughter's name and mine and her employer gets her a Verizon discount of $5 off the phone line! Three stars.

Ryan and his team are awesome! Ryan has assisted me on my personal and business account- he is very…read morededicated and has incredible customer service. Very kind and patient. I won't go to anyone else! I had several issues with our account managers for our business account and ryan fixed the issue like it was nothing!