Overpriced and underwhelming service! There are so many more alternatives to Spectrum these days,…read moreand I am happy that their price gouging is finally giving them their comeuppance! (Look it up)

This place is so bad. The employees (Jennifer) will do anything and everything to not help you. The…read moresad thing is it's because they don't possess the knowledge about the job. No aptitude to have a simple conversation. She sounded like a parrot repeating herself "call customer service over the phone, we don't do that here". She just said that response to every question I had. I asked for a manager and she never brought one, instead she said; you guessed it. "Call customer service" . I walked to my car and called customer service and they were very professional and took care of all of my requests. The customer service telephone agent admitted that all of this could have been completed in person. Please go elsewhere and please skip on Jennifer, shes terrible. Waiting in line for a long long long time to just be treated unkindly.

I give Comcast Xfinity only 2 stars because their customer service is pure hell to get! You get a…read morerecording that asks you questions that have nothing to do with your problem. And the recording goes on and on... in loops telling you that you must answer this question or that. Then it finally asks you if you want to text with a customer service rep. If you don't, good luck because that's ANOTHER five minutes repeating that you want a LIVE representative to TALK to. When after a 10-minute game of talking to a robot, you finally get a real person, guess what? That person has a thick accent making it impossible to understand him. I finally gave up trying to decipher what he was saying and said: I've got to go. Thank you. This is absolutely the worst customer service I've ever experienced.

Well after many many years of being a customer, xfinity just jacked my bill $40.00 more a month,…read moreand when I called to see if they would work with me, they flat out said no, the greed from this comapny is truely disgusting, so it is time to finally say goodbye to them and move on to newer choices out there. Very sad to lose a loyal customer like that, they don't care about us peeps.

Great job installing my OTA. Very knowledgeable and professional. Rates very reasonable.read more

Mr. Smith is an incredibly knowledgeable technician with decades of experience, and he is highly…read moreskilled at fixing any issues you may have! Cablemasters is such a wonderful, integrity-filled company that provides excellent service, quality results, and affordable prices! Will definitely be using them for all of my high speed internet needs!!!

I am the manager of an RV Park, Stone Cross Ranch RV Park, right outside of Seguin, TX. We are…read moreoutside of the city limits and only have one DSL line. This has always been a problem of ours, since we could not just give out the password to every resident in our 50 space park. While some residents got their own satellite internet, we still had others who only wanted to check their email on occasion and Unified Internet has helped us to offer that amenity. The initial survey that David came out and did was quick and easy. He sent us a great synopsis of what needed to be done next and the price for installation. We set up our own J-mounts where he requested and made sure that a basic electrical outlet was nearby. We then ran a Cat-5 cable from the J-mount to the outlet. After that, our work was done. David came in and got everything else set up in one day. The only reason that I am not putting 5 stars, is not necessarily the fault of Unified Internet, but rather the issues we have with providing internet to the entire RV Park. We have very limited bandwidth where our park is located and it was not until after the installation and set up that we realized how much slower our internet became in our office. To be honest, it does cause us some issues, but if you are in an area where limited bandwidth is not an issue, definitely look to Unified Internet for your RV Park Wi-Fi needs. We are now able to offer basic WiFi to all of our residents for a low cost and the best part is, Unified Internet handles everything, including customer service and troubleshooting for those that use the WiFi!

The phone number they give for help is a help line, I needed billing as i wanted to set up a…read more monthly account. I waited 3 days and never did get a call from them. I finally called and got David, the owner, and he helped me. He was very gracious and kind and let me set this up even though I didnt have a Mastercharge or discover card. Apparently they dont take American Express. I had told him I was getting a new mastercard as my current one had been hacked and I closed it. He accepted that and set me up on a promise to pay. Very nice of him to do so. I then realized I had a debit card that could be used and so I did so. I am all set to go now. Oh and by the way, the wifi is quite reliable and fast too.

Horrible horrible service , since it changed to vtx 1 . Have been with them 12 years , Feb only had…read moremaybe a week of service. No prorated service. It was thier fault . Waited on the phone for hours to speak to someone. Or tried the call back because they were so busy that did not happen, they moved two buildings down and was never notified of a change of address.. don't go with them. Close out my service today, would not prorate me, had to pay for the whole month of march.

I had the RS 25MB plan for 4 years on a 4K TV and 2 computers and could never stream 1080P video…read morereliably without buffering, even when it worked. The employees were great and tried their best on several occasions to improve the service with what they had. I received the advertised speed fairly often but it was not stable enough to stream. Latency ranged from the double digits to 500-700ms. I might get 25MB\sec one time and 2MB the next. It was like paying $88 for a tank of gas and only getting 5 gallons, but there was nothing I could do but suck it up and hope for something better next month. Frequent outages were frustrating. Some were brief and some were long but I had them weekly. Rain? Forget it. The slightest rain would result in rain fade and full loss of connectivity until it had passed. It's the norm with line of sight technology but it's aggravating. If you live close to one of their towers you probably wouldn't notice. I was maybe 3 miles away with good signal strength. Don't buy the story that 25 megs won't stream. It's the minimum needed for 4K and more than enough for 1080p unless you have several data hungry devices in the home. I now have 30MB from a local competitor and 4K video streams like water with two computers surfing YouTube. Latency is in the 20's. I give a ton of credit to the employees for trying but the trouble was beyond their reach. I hope RS can get their problems resolved. Competition is healthy.

Worst customer service. Actually, no customer service. The AI will try and keep you on the line,…read morebut doesn't assist. I don't have another avaliable at my "luxury apartment", but will start streaming on T-Mobile. They have better up-times. Absolutely stupid.

The contractors who installed the physical cables made a mess of the neighborhood, busting…read moresidewalks, pavement and curbs, and left piles of stone and debris everywhere, taking over a month to clean up. I had the service for 2 years. It was solid, and the install went well. Trouble began when I needed to move. It took an hour on the phone and another hour in chat to finally get the service canceled. With only 8 days into the bill cycle, I could not get prorated for the remaining 22 days I could not use as I have left the location. I would never consider AT&T for any services again.