I have never written a yelp review but felt compelled to do so given the poor, experience I had with Kelmar global. They were unprofessional in their approach to providing quality, accurate, timely information based on my expressed needs, our agreed approach and my concerns that they were not providing the service needed. I needed attention to detail and provided clear expectations. The investigator performing my work did not recap the case interviews in line with what he had expressed to me on the phone, left details out and other information that should have been included but was not. Once escalated, Mr. McNeely was arrogant, stand-offish and abrupt even when I presented him with clear questions, concerns and needs that were not being met. I expressed repeated concerns and they acted as if I was there to serve them and that I was at fault somehow when they were clearly lacking in the value they provided, service, quality, and accuracy. They were dismissive, unyielding and arrogant despite reasonable concerns and requests and in the end claimed they gave me everything and the case was closed though it was clearly not closed. They did not complete the job but want to act as if they did and for me to just go away. They acted as if they had done me a favor by providing a lengthy report that Mr. McNeely claimed took him 13 hours to produce (I challenge that) when 90% was already produced prior to his work and simply copy and paste. Then when I pointed out issues with the report like pieces missing or unclear and issues, they didn't want to hear it. One piece of information I had provided to them had jumbled, messed up symbols in my writing making it unclear. I made it clear I gave it to them clean and error free and Mr. McNeely said they received it that way and stood by that. I have the evidence it was sent to them clean but they did not want to hear it or fix it and ignored it. I've been in customer service for 25 + years and have never had such a poor experience. In the end, despite further escalation to Mr. Riddle, he ignored my concerns as he did my phone calls to discuss my concerns previously. I've always been able to deal with folks to work through any issues reasonably but lack of values and concern for the customer and what is right could not be overcome here. read more
