I unlocked my phone here and activated and got unlimited everything for 35 bucks. pretty good deal…read morei recommend going here. the workers are friendly and they help you with everything you need.

From the owner: We are 1 stop phone service stores in Hi-Desert area. Because, we are a authorized dealer for…read moreMetroPCS and Boost Mobile. We also can do carrier unlock, flashing, repair, etc. We buy or trade your current phone. Upgrade now.

Last week my phone went "haywire ". The screen would not light up,so I couldn't navigate into…read moreSettings. The noise that came out sounded like "scramble talk".. The first visit the staff confirmed that the phone had to be replaced and insurance was still valid.. Jocelyn and Nyla (store manager) were very helpful. I returned on last Thursday and Griselda helped me. Most of the information and contact info was transferred from old to new phone. The store staff were GREAT!!!

Horrible place!! I went in to replace my broke screen…read moreprotector and was told by an associate named Deanna (whom I've delt with before, horrible!) that they do not honor the warranty anymore!! The store can change it anytime they want too!! Why does this woman still work there?!! Horrible, rough, and does not have good customer service skills!! I asked for a manager and she told me that he would tell me the same thing! What a smart butt (you know what I really wanted to say). I told her I'm still allowed to ask to speak to the manager!!! She told me no manager on duty til 1pm... it was around 11:30. I asked for a business card for that location and she went in the back room to grab one and returned with Surprise surprise... a manager. She told me she found a manager. No business card in hand, he tells me (respectfully) that I can go to Zagg store and they won't know the difference and will replace it for me. I still wanted that business card and he went to the back to grab me one. WHAT KIND OF BUSINESS HAS AT&T TURNED INTO?? how do you not honor a product you sell with a "lifetime replacement warranty" and not honor it?? I knew better than to go to this location but I was in the neighborhood... this location is HORRIBLE!!! By the way... I googled the "lifetime replacement warranty" and it still comes with the screen protector purchase.... So why was it not honored??!! I can understand new purchases, if you discontinued it, but I bought mine with that warranty!! HONOR IT!! Never will I go back to that location nor would I recommend it... heed the warning.

Amazing Service! Rafael was pleasant and professional. No need to ever go down the hill to a Zagg…read moredealer ever again.

Fast and professional service from this Zagg. I use Zagg for all my screen covers. It's the sicker…read moreprice the first time you buy the protective screen (about $45 average price) but if that screen gets cracked/ chipped you just bring the phone back and it's only a $12 replacement fee. Always easy and the experts do the work.

So two weeks later I drive down to VV to get my phone the girl informs me micheal no longer an…read moreemployee,.. she finds my phone,.. why is it still not repaired after two weeks so I wait additional two hours and she tell me where to pick up so I go to pick up and the guy tells me to go to her counter then I go back to her counter and she isn't there so I call the number and he said she had to come drop off something just a run around and truthfully I don't even think they repaired my battery as my phone has been on the charger for over an hour and still on 40 percent ,.. don't waste your time or money!!!

I need a new screen, they take my phone ask me to unlock screen so they can get info to order. 2…read moreweeks later I go in to get replacement however new part cracked came back 3 days later to find out wrong part need 50 dollars more and another week. Inexperienced employees is the excuse I'm given. Stay tuned for the rest of the story

Jordan was fantastic. He was patient, kind, helpful, and went above and beyond. He made the entire…read moreprocess so easy. I would recommend him to anyone

Me and my Husband had a wonderful experience with T Mobile on Bear Valley Road Hesperia. Katrina K…read morehad a lot of knowledge about what was going on with our phone. She worked hard, long, and diligently, until she got the phone up and operating. Katrina was very pleasant and professional. While working on the phone she explained every step that she was doing to the phone. Thank you so much Katrina for your expertise. Very well-rounded in her skills. Excellent customer service, and excellent text support skills. I wish I could of gave her what she was truly worth 10 stars. Keep on shining Katrina K your kindness has made a difference. Thanks again.

Terrible store. I received rude and disrespectful so call service. The Asian employees, guy and…read morelady, pretended to not know English. I went here to look at some phones and had questions about it. Place was empty, as usual. Now I know why. They were totally unprofessional and didn't appear as though they wanted to assist me and my family. Looks like the previous reviews are correct regarding this store will not service certain races. I don't recommend anyone going to this place. Shame on Metro by T-Mobile. Seek another carrier..

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Jay is a horrible employee. He lies to you and highers your payments for his benefit. Do not trust…read morewhat they tell you in store because they lie in order to have you stuck paying more. Then it's "irreversible" and you are screwed.

Horrible service! Charged $225 for cancelled services within 24 hours. Customer service sends you…read moreto store and store doesn't want help, mean while your bank acct is $225 less. They will lie and take your money and no one wants to assist you at the store!

Today I went in to switch my account from spectrum to Tmobile but I needed assistance with my…read moreinsurance and all this extra crap from spectrum and ISAAC went above and beyond to help me file my claim and help me get thru this nightmare ! Great customer service clean store and great staff

I went to T-Mobile today to do a trade in. Two boys were outside, I asked if I can drop off my…read moretrade in. One said , " no you have to go to another T-Mobile" I explained that another store told me to come here & that I also got a notification stating to drop off my trade in at my local T-Mobile store. Another staff said I was being rude and I was harassing them on there break. I did not know they were on a break. He said , " we are outside!" Bro, how the f , are people suppose to know you are on break just because you are outside, he kept saying I'm harassing them. I called them lazy. I called cooperate? They took note. This was uncalled for and rude, really disrespectful.

Service was horrible. Walked in told them I was here to pick up an online order some guy informed…read moreme that the safe would take 10-15 minutes to open up so that I could wait in the lobby. After waiting 20 mins I was informed by the store manager David that they couldn't process the order because the only ones they have in stock are to sell to the customers that buy from their location even tho corporate confirmed that my order was ready and for me to pick it up. They wasted my time so I'm saving your guys time don't even bother going there it's a joke. Wish I could give it zero stars or negative 5

Went in looking for a new business phone plan which I had already done research online about it…read morethru the Verizon website. Destiny or Desiree something with a D said she was unsure of how to set it up so she would get on the phone with her manager. She asks how many lines I tell her 1 while having her manager on the phone he asks if she's up front or in the back. She proceeds to go to the back and when she returns she says I have to get Internet and tablet and idk what else because if not it will flag the account and get it reported she obviously was coached to say that and all they wanted to do was upsell by lying. Reason this store has so many negative reviews NOTHING IS FREE IN LIFE you will pay it one way or another more they sell you better they look. Went on the Verizon website and did everything thru there nice fast CHEAPER should really close down this establishment and others alike