I unlocked my phone here and activated and got unlimited everything for 35 bucks. pretty good deal…read morei recommend going here. the workers are friendly and they help you with everything you need.

From the owner: We are 1 stop phone service stores in Hi-Desert area. Because, we are a authorized dealer for…read moreMetroPCS and Boost Mobile. We also can do carrier unlock, flashing, repair, etc. We buy or trade your current phone. Upgrade now.

Deanna. OH Deanna!!…read more I, need to share my appreciation, "THANK YOU " for your kindness, helpful insight, as well as your delightful personality, when my husband and I visited your store. If I were to asked " In one word, how was your experience with Deanna today?" I would answer in a upbeat tone,and a smile on my face... AMAZING, Deanna is Amazing. 10/10 From our first interaction, of your smile while you walked to unlock and open the door for us , to, Your cheerful "Good morning, early Birds" greeting was an instant mood enhancer. From start to finish, you gave us the Gift of pure enjoyment, even better a stress free experience. You were kind, patient and helpful, when I forgotten my Apple ID. Deanna your sincere apologies for having to do two Separate transactions because of our upgrades, was very sweet of you. When you asked how our morning was going, my husband mentioned, how he works nights and stayed up to come to AT&T first thing. Your heartfelt condolences of our time, was the most kindness we have been shown or experienced , (from anyone working at any retail business) , in a very long time. I, had the need, to show you our "Thank You" in return by using my time to let you know, your positive vibe does make a difference. Deanna, your choice of choosing to be pleasant & happy, has a ripple effect to those who you come in contact with. Like, a good afternoon nap, we left you feeling, refreshed, uplifted, and grateful for your help. We are pleased to have met you. Sincerely , Mr. Mrs. Night Owl

Went a purchase multiple devices the employee opened up all the boxes. He was very in a rush not a…read moregood experience. Didnt want to explain or talk out plan options as well. Wouldn't recommend going to this store for any services one in Hesperia is better yet it is smaller customer service is better overall. Purchase Samsung's and iPhone 7s iPhone 11 and 14s from them.

They just fixed my iPad and now it works perfect ... it only took 30 minutes on the wait time and…read moreno appointment was needed!

Fast and professional service from this Zagg. I use Zagg for all my screen covers. It's the sicker…read moreprice the first time you buy the protective screen (about $45 average price) but if that screen gets cracked/ chipped you just bring the phone back and it's only a $12 replacement fee. Always easy and the experts do the work.

So two weeks later I drive down to VV to get my phone the girl informs me micheal no longer an…read moreemployee,.. she finds my phone,.. why is it still not repaired after two weeks so I wait additional two hours and she tell me where to pick up so I go to pick up and the guy tells me to go to her counter then I go back to her counter and she isn't there so I call the number and he said she had to come drop off something just a run around and truthfully I don't even think they repaired my battery as my phone has been on the charger for over an hour and still on 40 percent ,.. don't waste your time or money!!!

I need a new screen, they take my phone ask me to unlock screen so they can get info to order. 2…read moreweeks later I go in to get replacement however new part cracked came back 3 days later to find out wrong part need 50 dollars more and another week. Inexperienced employees is the excuse I'm given. Stay tuned for the rest of the story

Jordan was fantastic. He was patient, kind, helpful, and went above and beyond. He made the entire…read moreprocess so easy. I would recommend him to anyone

Me and my Husband had a wonderful experience with T Mobile on Bear Valley Road Hesperia. Katrina K…read morehad a lot of knowledge about what was going on with our phone. She worked hard, long, and diligently, until she got the phone up and operating. Katrina was very pleasant and professional. While working on the phone she explained every step that she was doing to the phone. Thank you so much Katrina for your expertise. Very well-rounded in her skills. Excellent customer service, and excellent text support skills. I wish I could of gave her what she was truly worth 10 stars. Keep on shining Katrina K your kindness has made a difference. Thanks again.

Terrible store. I received rude and disrespectful so call service. The Asian employees, guy and…read morelady, pretended to not know English. I went here to look at some phones and had questions about it. Place was empty, as usual. Now I know why. They were totally unprofessional and didn't appear as though they wanted to assist me and my family. Looks like the previous reviews are correct regarding this store will not service certain races. I don't recommend anyone going to this place. Shame on Metro by T-Mobile. Seek another carrier..

From the owner: Switch today & enjoy America's largest 5G network.read more

Jay is a horrible employee. He lies to you and highers your payments for his benefit. Do not trust…read morewhat they tell you in store because they lie in order to have you stuck paying more. Then it's "irreversible" and you are screwed.

Horrible service! Charged $225 for cancelled services within 24 hours. Customer service sends you…read moreto store and store doesn't want help, mean while your bank acct is $225 less. They will lie and take your money and no one wants to assist you at the store!

Great service! Best location in the high desert. These mobile experts are always looking to get…read morecustomers the best deals!

I just moved to Victorville not that long ago and this was my first time here at this location. I…read morecalled the day prior to explain my situation about WFM and will be traveling and needed WiFi Steve the assistant manager was helpful and told me I could come in tm during my lunch . I came in and Abel helped me right away , he was really helpful and nice. My lunch is an hour and I still had 20 minutes left ! Good customer service thank you guys !

I've been here twice and always enjoy the service. My most recent experience was with Jess. She…read morereally went above and beyond to help me get things worked out when I had to replace my phone. She was friendly and helpful, talked with me to pass time while we got my phone switched over. She tried to get the phone case I wanted from another Victra location. Unfortunately the other location wasn't responding. Either way I highly recommend this specific locatio because they let you take your time to look at devices and more importantly, they do not push you to buy more and more items. Side note: the Victra kiosk at the mall had the case I needed. The sales rep at the kiosk was extremely pushy trying to "get me a deal" which involved buying more things I wasn't interested in. She did get the case I wanted but I was bothered by how pushy she was when I made it clear I had been helped by Jess at the other location. This lady went as far as to say "oh they didn't help you out". She did end up getting the case I wanted but I felt it was unnecessary for her pushing on sales.

I came into the Victra store off of Roy Roger's and was helped by an associate named John. I came…read morein to upgrade our business phone to a iPhone 17 pro max, which was in stock until I called him on trying to scam me into buying a bundle.. Case, charger, and screen protector. He told me it was 100% required for me to purchase the phone. After I called Victra customer service, which verified IT IS NOT MANDATORY TO BUY THE BUNDLE.. The store no longer had the iPhone available for purchase and someone was coming to pick it up tomorrow. He tried to scam me and got his feelings hurt when I called the customer service line. Isn't a Verizon retailers purpose supposed to be selling phones? Don't waste your time going in, They are doing everything but, selling phones. You got kids walking around with iPads. Get some Verizon Employees in there.