Let me preface by stating that I've never broken a phone screen since I've owned an iPhone4 when it…read morefirst came out. So I haven't had to deal with places like this or replacement screens. Long story short, after spending $300 on a front screen and $150 on a back screen I went through 2 different replacements for the front because the first was faulty and barely covered by their "warranty". The second replacement also had issues. Genius Phone said it was "user error" why I couldn't press the buttons that were not working... clearly it was not because i had multiple people try with no success and in all my 10+ years as an iPhone user I never had this problem. Genius gave me the run around a few different times and told me to to come back on Monday. Well over the weekend i got a tiny crack on my phone and noticed a ton of scratches. So I knew they they wouldn't cover it through warranty. So I was screwed with the junk they put on my phone. Bottom line, the screens they use to replace your iPhone screens are TERRIBLE QUALITY. They crack and scratch SUPER EASY. I went over 10years without breaking an iPhone screen and I barely went 10days without scratching and cracking this "Genius Phone Screen". Tbh I feel like they intentionally dumb down the quality so you have to keep coming back and back for another $300 replacement. All in all, I will never return to this place. You're better off getting a used screen that is iPhone brand and not the cheap Genius Brand. Or just go to Apple, they will do it right unlike these guys.

they give you a time and a date to pick up your device and it's never correc. I have been waiting…read morefor over a week for a screen replacemen. Not to mention the employee replacing my screen broke my face id and my speaker system and is making me pay half for HIS damage

Staff Greet You when you arrive Acknowledgment of your…read morepresence Thoroughly assist you with you cellular needs. I upgraded to an iPhone 17. Agent took their time to assist me w my challenge. I didn't trade old phone in bc I wasn't sure everything would transfer. He was still able to complete the transaction and 3 hours later all my data did transfer.

Joey worked with us today to untangle all of our I cloud issues. He was patient, thorough and very…read moreprofessional!!!!!! Highly recommend

The service here is totally not what we expected from an AT&T Store. My husbands iPhone was frozen…read moreand the attendant wasn't the least bit interested in helping us resolve the problem. We had intended to upgrade both our phones, won't be at this store for sure. Between our 16 year old granddaughter and myself, we figured out the problem. Verizon, here we come.

I waited and waited to be served while a staff was just sitting and talking to a costumer about…read morework and everything else I wouldn't recommend. They just lost a sale from me

OUTSTANDING customer service by Laura. I normally don't care for Radioshack but Laura went above…read moreand beyond my expectations. We DEFIANTLY need more people like her in this world. I am from out of town and I surely would make the drive back out here just to receive that kind of service.

Stopped into Batteries Plus today and was in the market for a new battery for my Iphone 7 plus. It…read morewasnt keeping a charge for very long at all and it being a couple years old I thought it was time. After inquiring about a new battery the clerk informed me that the battery would be 109.99. Wow. I had rethink this for sure. About that time a young lady came up from the side and asked if she could take a look at the phone. I handed it over. She proceeded to click her way in the settings, and tweeked all she could to save battery power. She then indicated that I did not need a new battery and and set out to adjust more settings. She seriously knew her way around an iPhone. I considered this to be the best customer service I've ever seen. She was kind, delightful and polite. I thanked her all over the place and out the door I went. Thank you Batteries Plus for hiring such a great person. She deserves a raise and a bonus and a promotion.

they completely burned my phone caught it on fire the employee said they didn't have a loaner then…read moreI called manager the following day as he wasn't in that day he was kind of rude to me said he ordered a new phone but it won't be in for a few days I will be without my phone for 5/6 days I ask him why we can't just go locally to get a new phone he tells me that is not there policy so I have to be inconvenienced for a week for there incompetence will not ever be doing business there again

After receiving disappointing news and dismal customer service at my cell phone carrier, I came in…read moreneeding my iPhone repaired. I was met with incredible customer service and not only did they fix my phone to perfection but they did it within a few hours! It wasn't cheap but competitively priced it was worth every penny! It was so refreshing to do business with someone he seem to care! I will definitely be going back!

Always a friendly atmosphere when I go in there and I always…read moreget the questions answered that I have. They also do Their best helping troubleshoot a problem and everything always gets fixed by the time I walk out the door.

Visited this store a couple of weeks ago and had the Best customer service experience. Tyler helped…read moreme with my purchase, he was very polite, friendly, and gave me all the information I needed and asked for. He made me feel like we had been friends for years. Went back recently to complete my trade in process and had the pleasure of working with Halena. She was also very professional, friendly and welcoming. These two Employees gave me the customer service I strive to give to my patients. Thank you!