Went in with technical issues. The employees there refused to help in any way and would not allow me to cancel my service with them, but instead insisted that I pay more.
I was unable to make or receive calls or texts. My phone kept crashing. Calls to me were sent directly to voicemail where I'm not even given a notification of a missed call. They gave me a number to call. From what phone shall I call this number? They wouldn't let me call customer service from the store phone. They kept running me around in circles, acting all calm and smirking as they kept saying the same things. They said that I should Google it. You would think that the people working at the store knew what they were doing. Are they only getting paid to sell more product? I did Google it. I did reset it. I uninstalled a bunch of apps, as allowed per phone. Facebook is the largest app in my phone and I can't uninstall it; only disable it. I keep getting pop ups that Facebook has closed, even when Facebook isn't open. And they were telling me that I should pay more if i want my phone to work again. Um... NO! Why would I pay more money to fix a problem that shouldn't be here in the first place? They want me to buy a memory card. How is a memory card going to suddenly allow me to use my phone that was working just fine before without one? And they replied that every few months, phones just do this kind of thing. Why?? They tell me this and can't back it up, but keep smirking as if they're hiding something. Is this meant to happen? Do they purposely mess up your phone service just so you'll buy things to "fix" it?
I later told a tech savvy friend about my phone and experience at the store. Within 10 minutes and an installation of anti-virus software, my phone was back to working, no thanks to the employees at Boost Mobile and no extra money dished out to them. read more