The employees. Absolutely awful.....he was annoyed and rolled his eyes the moment I opened the…read moredoor.

Quick to sell a product and quick to give you incorrect info about your purchase and add on…read moreunwanted items such as insurance.

Just piling on to the terrible reviews here that corporate won't pay attention to because ATT is a…read moremonopoly but waiting on my 3rd hour for a rudimentary screen repair. This place is terrible. Seek other options. Manager should be fired.

I have never written a negative review before. Yet, I felt it was important for people to be aware…read moreof ATT and their manager in the King of Prussia, PA location. The manager Waheed is heartless, disrespectful, and mean. I came in with an issue with my elderly mother unable to reactivate her phone. I explained the following issues: - My mother doesn't remember her passcode since she is having memory problems. - Her phone is broken which otherwise could be used to send an ATT verifying text. - Her driver's license has expired in 2022 since she has not be able to drive since then. - The ATT system which I learned from visiting another retail store will take not the expired ID. - The email attached to the account for verification, is not recognizable by her or anyone in the family. I also shared that when I called customer service, they said to go to a retail store. Initially, I went to a retail store in Wayne. The employee was compassionate and tried very hard to help me but the system would not allow him into the account giving the limitations of my circumstances. I was told said that I could try to make a payment to attempt to activate the account but I could not guarantee that it would even be applied to the account since it has been deactivated. The Wayne retail employee was so kind that he called his regional manager for further assistance and was suggested going to a corporate store where they have more access to accounts. This was when I went to the King of Prussia, PA, ATT corporate location. I was advised to speak with the manager Waheed. Upon meeting him, I asked him if we could sit down because the situation was complex. He refused and was more more concerned about a video call on Zoom or Google meet on his laptop. When I tried to explain the situation, he had no interest or compassion, and told me he cannot help me. When I asked if he could call his regional manager, he said he will not. When I asked him if will help me at all, he refused. I was shocked and got upset. I said, " I have a sick elderly mother who is home without a phone and needs help. You will not help me?" He said he did not care and would not help me. He also said I should call customer service but I explained they told me to go to a store. I then looked to see who Waheed was speaking with on his computer because he was clearly more interested in his personal affairs. He then got upset. He then proceeded to threaten to call the police if I did not leave the store. I asked him to please write down his name before I left. He refused. When I asked if I could use his pen and paper in front of him myself, he said no and that I should go across the room to their office desk area and get the pen for myself there. I explained I was not comfortable going to a company desk which would give him an excuse to call the police on me. When he picked up his personal phone and behaved as if he was calling the police I left. As a former lawyer, and someone who has never had an issue with the law, I am greatly disturbed by the threats to call the police on me for his refusal to help me. Waheed is temperamental, self serving, uncaring, insensitive and cruel. Do not go to this store if you need true help. Waheed as the manager is not interested in doing his job.

Had a great experience at Cell Phone Repair King of Prussia. I was able to file the claim through…read moremy insurance company and make a same-day appointment with no hassle. The repair itself took less than an hour, and my phone looks and works like new. Super convenient, fast, and professional service. Highly recommend if you need a quick repair done right.

Went there 9am on 6/16/25 and worker didnt show up till 9:30am. Dropped my phone off to be repaired…read morewas told a hour. I called them 4 hours later to see if I could pick up my phone they stated the screen will be there today I can pick up later or first thing in the morning. Had to call them again the next day and they say they still don't have anyscreens except for OEM apple Which is $250 but they could prob give me a discount. Go there and no discount so I had to take my phone elsewhere. Worker is clearly high on drugs. and no competent at her job. Save yourslef the headache.

Needed some IT help at home. The tech came out and had everything fixed for me in no time.read more

I will be forever grateful to the wonderful people at Epoch IT. My laptop was hacked and I…read moresearched for computer services and saw Epoch listed. I called and the woman who answered (second ring, by the way, no long drawn-out introduction message) listened patiently and empathetically as I went on, and on, and on, about how embarrassed I was and I knew better, etc. She assured me Epoch would be happy to make it all better. No pressure or hype, just bring the laptop in and Epoch will take care of getting rid of any malicious software that the hackers loaded onto my hard drive. I did that and in less than 24 hours (yes, a little $$$ extra for expedited service) my laptop was clean as a whistle. Matt and Doo Yen were wonderful. So pleasant and patient which is exactly what I needed. This hacking event spurred me on to get a new desktop and Matt came and picked up both the old and the new desktop and brought it back the next day with all of my files loaded onto my new machine. Matt made it easy for me to access all of my files which is amazing if you've ever had to bring all of your files over from an old computer to a new one. I am up and running again (I work part time for a lawyer) and I feel assured my machines are clean and running at peak speed and Epoch turned a very stressful situation into a happy ending. Thank you Matt and Doo Yen for keeping my spirits up and saving the day!

I just had an excellent experience with Laz and staff to get my Pixel 6 back in working order…read more He did everything exactly as promised very quickly and my phone is once again 100% operational - TY!!!!!!!!!

Very customer friendly. Knowledgeable, to the point. Clean store. Highly recommend. Had a Samsung…read moreflip phone screen that died. Wasnt sure if it was replaceable. He was able to track down a used flip and switched the motor instead of replacing the screen. It is like I have a brand new flip phone! Excellent price. Again, highly recommend.

The tech wizards at uBreakiFix by Asurion at Gateway/Swedesford Road are the real deal. Been here…read morefor two issues, both of which the nearby big-box tech and office supply store (which sold me these two laptops, and is supposed to cover tech issues) had no effing idea how to fix. Big Box says: "You'll have to buy a new computer." uBreakiFix by Asurion says: "We don't like to give up." So, now: Two great results; two back-to-work laptops! Dang, people, you are awesome. Bye bye, Big Box. Next time I will get tech coverage with uBreakiFix by Asurion in the first place.

I came in with my husband to get his phone fixed. We didn't know what to expect but had such a…read moregreat experience! We were greeted quickly with prompt diagnosis of the phone's problem. We were told that if the fix didn't solve the problem, that we wouldn't be charged for the first attempt to fix. Luckily, the first fix was what was needed, so we were in and out in about 15 minutes! Service was so friendly with expert advice. I would absolutely return next time I have a tech issue!