Booked and paid for holiday accomodation only to have it cancelled with two hours notice. No help was offered with finding alternatives and we had to pay more money just to have a roof over our head. read more

We had a confirmed, paid-in-full rental cancelled less than 24 hrs before we were supposed to check in. Booking.com was utterly unable to find us a suitable replacement, and I was unable to book a replacement through them because, as the rep on the phone told me, there was a "bug" in their system. They said they would pay a reasonable difference if the new place cost more than the old (which was refunded), and I asked MULTIPLE TIMES for a dollar value, which they refused to give me. So I rented something through AirBnb. It cost $488.83 over the original, and they then refunded me only $358.52 after a lot of back and forth with them. I am still owed $130.31. read more

NEVER buy tours and attractions from Booking.com. Booking.com has a subcontractor called Viator. When something goes wrong, Viator will not assume responsibility if something was purchased through Booking.com and Booking.com relies on having received notification from Viator that everything is as it should be. I have seen examples of Viator updating tickets on Booking.com to cover up mistakes and Booking.com taking it for the truth and refuse to refund the amount paid. Recommendation: Buy tours from local suppliers. These multinational booking agencies are not reasonable to talk to and almost impossible to get in touch with. read more

Somebody used my card and used for hotel from 1/3/2023 -1/6/2023 in Manila Philippines. After talking with Bookimg.com customer care department, they provided me a case number for review by their finance department. But, they are keep sending same message requesting the booking number, pin number, hotel name which was given to them and I have received their case number. Just today, they sent email 4 times asking same request that they have already. read more

I have recently had two very unsatisfactory experiences with Booking.com. One was getting an airline refund; even after the airline said they don't collect the funds unless we are on the plane. Why is Booking.com not issuing a refund when they are allegedly holding our money? The second issue was similar: a hotel booking that was cancelled two weeks in advance; the hotel ok'd the cancellation and Booking.com has not refunded me. Again: why are they not issuing a refund when they are holding my funds? The call - in line wait is about 30 minutes. This morning Ive tried three times (at 20-30 minutes each time) to resolve at least one of these issues (again) and three times when I finally got someone on the phone, the line went dead at their end. Is this Customer Service? Yelp! read more

I have been a loyal customer at Genius 3 level and the only perk I have noticed when we have been searching with people I have travelled with is that Genius 3 gets higher prices. Yet, I expected loyalty will bring something along. The first time I encountered problems was now when I booked a place at Mérida, Mexico which was left uncleaned with expired food on the table, lizards eating the food, used sheets and towels all around. I contacted the priority support to find out that Booking.com does not help arranging a replacing accommodation but they said they cannot do anything and I should find another accommodation in middle of the night. So I did and after disputing the case, they closed the case and never even told the accommodator that we couldnt stay in the place as they were sending us the instructions of what to do when we check out. I opened another dispute which Booking.com removed and not only being the contractual partner that dissapoints both the parties, the customer and the partner (the accommodation), they really do delete the tickets send to their customer service and never refunded a single dime meaning that I ended up paying two times the accommodation and all the expenses related to phone calls and arrangement of a substituting accommodation. Never, ever consider getting into Tier 3 of Booking.com as it only gives you the privilege of paying sometimes almost double the price, but in return you get nothing. Now they have closed all the means of communication, which leaves Tier 3 benefits of only paying more for the reservations and the dispute has been closed, even though I submitted them multiple photos of the horrible conditions of the accommodation. The last time i will be ever using the platform. read more

Criminals They advertise flights with baggage included.When you get to the airport you're now charged HUNDREDS extra for baggae fees. I also booke a hotel. They won't pick up the phone unless you have a booking number. I searched through EMAILs to find it and call back. After entering some hugh number NOW they want some PIN number! Only problem is THERE IS NONE SO THEY WON'T ANSWER THE PHONE!!!! Do yourself a favor and go with Priceliy or one of the other companies. Avoid booking.com AT ALL COSTS!!! read more

We were to fly home from Detroit to Vancouner on September 04, 2024 but we changed our minds to go home on August 27th. I called the agent to help me out, then he asked me to pay $629 price difference fees, after I made the payment from the provided link, he told me that the itinerary would be sent to me within 2 or 3 hours, and I said I wanted the confirmation right away so I can check in before going to bed, it was just past midnight and the flight was scheduled for 9:00 AM. When I woke up and received the confirmation but the flight was for August 28th. I called them up and they said they would listen to the recording and would refund me if it was his fault. Now we are stranded in Detroit, they haven't called me still. We have waited to go home and not likely to happen. Hotel cost is very expensive in Detroit. I would recommend everyone to consider Expedia for a better option when buying airplane tickets. I would never buy from this website again. read more

Booking.com is a joke, they took my money from my card for a reservation, then I get to the place and am told booking didn't send them my reservation so I'm out money a room and no where to stay hrs from home. And now they say it's going to take 7 days for them to fix it or send my money back. There worthless. If I could give 0 stars I would read more

Absolutely not! I have been in the phone with them for 2 days & 6 hours . I booked a room with a balcony, got to the hotel & got a room with NO WINDOWS " do to the neighborhood " WTH?!?!, , while on the phone after an hour & 1/3 the phone was disconnected & my room canceled @3am! , called back and had to rebook the room @ a higher rate , today another 3 hours later they still don't want to reimburse me for amount of the room difference, they want to give me $22 for the inconvenience, what a ferkN joke, no ma'am/sir run me the correct amount owed! $40, the cost for the difference in rooms, plus $88 for having to rebook @3am at a higher price. I will NEVER BOOK 3rd party again! They refuse to even put a supervisor on the phone & DO NOT TRUST THEM WHEN THEY TELL YOU THEY WILL CALL YOU BACK !,.. IM CALLING BS ! read more

If I could leave a 0 star I would. I spent 2 hours on the phone and was disconnected 5 times. The customer service reps won't put a supervisor on the phone. I booked a 2 bedroom apartment and when I got to the hotel they don't even offer these types of rooms. This ruined my kids vacation for Christmas this year. I really wish I could contact someone to get this out there more. One of the worst customer service experiences of my live. read more

I have had pleasant experiences with Booking.com in the past. As a result, I had no problem reserving and paying for a room online. I reserved and paid for a hotel room online for one night with Booking.com. When I got to the hotel, they informed me that there was no such reservation. I spent 90 minutes just trying to locate a phone number for customer service for Booking.com to no avail. I have, to this date, never been able to contact them, and I lost the online hotel cost. While I was in the hotel lobby, another young lady came in and I overheard her conversation with the front desk. She had the same problem. The hotel had no extra rooms, and I was stranded frantically looking for another hotel, while also trying to contact Booking.com. What a terrible way to treat customers. I couldn't imagine the horror of traveling to another country and having this happen. I will never use them again. If I could rate less than NOT GOOD, I would. read more

Booked a hotel through them with a free cancelation policy, called to change from 2 nights to 1 night. They then didn't refund the full night price even though it was canceled in time. In the end we spent over 3 hours talking to the customer service which sucked and in the end the hotel manager had to call and fix the mess with the company. Terrible experience and will never use them again. Do not recommend. read more

Book flights including seat reservations, pay £64 in seat reservations, upon flying the seats out are the same seat numbers but not the seats selected on their floorplan and on return the seats I had paid for where not reserved at all. so £64 out of pocket, which I MIGHT get back at some point but god knows if/when, don't even waste your time calling their 'help line' the staff just read of a script, blame the airline for everything and clearly have no access to resolve anything and expect you to be happy with 'someone' will call you back ASAP but no timelines, nothing !! Prime example if ever there was one of a company putting themselves in the hands of hopeless partners and relying on foreign support lines who are just incapable of helping. Have in the past had good experiences with them but clearly all OK unless something goes wrong and then you are treated like dirt because of THEIR mistakes. read more

If I could give 0 stars I would! I cancelled my stay at the hotel I had booked it through, I called the hotel myself and they told me they would not charge my card, as they don't keep it on file until I check in. I tried to get my $141 refunded, and they refunded me $15? Now they are saying I have to contact the hotel which I HAVE MULTIPLE TIMES. Booking.com is basically just trying to avoid refunding me my money at this point. I will never use booking again unless this issue is resolved. read more

never call customer service i got charged 54$ 18 minutes never again and they tried to charge 50$ over the online rate

They refused to change my reservation back to the original dates even though the hotel said they have available rooms on the date I requested. Then Booking.com lied to me stating the hotel had no availability when clearly they did. When I tried to call them, they would not accept my booking number or my PIN number; they just kept repeating to please enter them. I confirmed that they were correct and entered them at least 20 times and still could not get through. BOOKING.COM seems to be a sham. No wonder they have a 1 star rating!! If I could give 0 stars, I would. read more

I will never, never, NEVER use Booking.com or Expedia again. Terrible experience, terrible customer service (which was no service) and terrible web site. I admitted to making a booking mistake within 20 mins of doing it and there was NO concern or regard for my situation at all. I was blamed for accepting the terms and conditions the booking agents conveyed - even after getting approval from the property manager not to be charged. These businesses should not be allowed to operate as they do. It's the ultimate "bait and switch." read more

My husband and I booked a hotel in Las Vegas through booking.com. We called the day before our check-in date to confirm the reservation. The next day, the hotel did not honor our reservation because booking.com misadvertised and took money for a hotel room that was not available. We were in the hotel lobby for two hours. Booking.com was not helpful. We had to book a new hotel on the same day as our trip. We have been trying to get a refund for a month now. read more

Booking don't like giving people three refunds, I been without power for 5 days and when I booked a hotel they was fully booked and it has still been days with no refund all they do is give you the run around I will not be using Them again for booking. read more

I used Booking.com to rent a car during a trip. I chose their service because they offered a cheaper rate than their competitors. However, they just omitted the additional charges the rental company added. Other rental car companies quote you an accurate price which includes any taxes. Booking.com does not include any taxes or additional fees. It was more expensive to reserve a car through Booking.com than other servers. I don't recommend using Booking.com. They are not upfront about their prices, which makes them untrustworthy. read more

This company really let me down ! They were my to go to company for hotels, flights and car rentals. I booked a car thru them to use in Cancun, Mexico last year in August. Once I completed my booking, I realized I never got a confirmation email. I emailed them several times and did not get a response that addresses my questions. Tried calling them and was not able to complete the call because they need a pin number and a confirmation number. Once again I emailed them until the night of our departure( still no pin or confirmation number). I printed the voucher of my booking just in case...My big mistake was not reading the fine print ( it said to rent a car in Mexico I have to deposit $25k. Who is a fool that will agree to this ( I can buy a nice used car for this amount). And yes, I was very happy with the price I had booked the car ($180 including CDW). The car company I had chosen was Europcar. I tried to contact booking .com many times, complete with proofs of email from their customer service people and all were not able to give me a proper answer. Needless to say I was not able to booked the car I had reserved thru Booking.com. This is another bad Yelp for Europcar rental company for another time (had no choice but had to pay $282.00 to rent a car from them) I continued contacting their customer service and the company was relentless for a mere $180. I contacted my credit card to dispute the charge with no success ( I stopped using this credit card since then and may consider cancelling despite being a holder for 30 years). Lesson learned, do not book a car thru Booking and maybe be cautious of renting a car in Mexico read more

I requested a refund because I could not keep my reservation. The no cancellation was posted at the time I booked a one night hotel reservation. However I called both the hotel and booking.com with my request and emailed the hotel as suggested by the booking agent. Sadly my requests fell on deaf ears and my banking account was charged. Just proves the insensitivity of both the hotel and booking.com. Thanks for nothing to both. read more

I booked a room with booking.com. I paid online through them and when I get to the hotel there is no confirmation on their side. There was co formation on my side and I had to re pay for another room. Booking.com is now not paying me back for this room that I could not use because they didn't send over the information to the hotel. So booking.com straight up stole from me. read more

This is the first time I have ever used booking.com. I used them to book one night at a motel I stay at all the time and I have never used booking.com but I went with them this time because they where cheaper. So I made a reservation in my name but when we got to the motel I realized I didn't have my ID and the reservation was refundable if I canceled before six so I went ahead and just cancelled it and before I ade a new reservation in my boyfriends name so he could check in for me I made sure to check my account to see that the money had been refunded. It was. So I proceeded to make the 2nd reservation in my boyfriends name. And booking proceeded to take that payment. So when we go into the motel the guy tells us your card is being declined. I said no was booking already too the money I have a confirmation number for it and everything it said right on booking that I was good to go. The guy at the motel said no I try again and he did it was still declined. So I called booking.com... FIVE DIFFERENT TIMES. Sent them screenshots from my bank if where THEY TOOK THE MONEY and everything and all they could say was the facility takes the money not us. I was hung up on the third call and the very last call. I was nice and calm the whole time until the very end when the lady just kept saying they didn't take the money when it was clear from my account that the did. I not have 2 dollars in my account and 63.40 is just gone. Disappeared. And I can not get into a room at the hotel because that was all my money. Booking com said the made a refund but it takes 7 to ten days to process but nowhere in my account does it say that there is a pending refund it only says there is a pending transaction from booking.com. and I kno that can not be the refund because it's from 5:15pm which is the same tike I made the reservation in my boyfriends name. SOOO, FU*K BOOKING.COM now I have to literally sleep on the fu*king street because of them because I have nowhere to go read more

booking.com - See!! This is THE ONLY pending anything I have in my account. - Vacation Rentals Near Me

Just do not use booking.com. There are many other booking services available. We attempted to stay at 3 Cromwell Rd London, reserved thru booking.com. The place was a dump....dirty, noisy, water leaking in bathroom. We stayed one night then left, all our attempts at communication with them have been ignored. The have even removed our booking information so we can't post a review on their website. It's a cheap nasty service and should be avoided. read more

I booked a taxi and it switched the date to the next day. When I tried to call and modify for today, they would not let me switch stating it was less than 24 hours in advance. I needed to take my daughter to the hospital and they would not make the switch for me saying it was unfair but there was nothing they could do. They also refused to refund my money despite it literally being 24 hours. Do not use. They are predatory, manipulative, and downright scammers. read more

Worst service EVER!!!! They have taken all of my money out of my account and I don't even have a room reserved?!?!?! I cannot even go through another company for my room to go see my son graduate bc they took it all!!!!! and there is no number to contact anyone, NONE!!!! DO NOT USE!!!!!! read more

If a property looks too good to be true, it is not real! We arrived in London thinking we'd be staying at an apartment in Hyde Park #25 Connaught St. It is a FAKE ADDRESS. The worst part is that booking.com KNEW it was a rip off because other tourists had alerted them it was a scam the week before, and other before that!!! Shame on you BOOKING.com. We were stranded with children with no hotel on a Friday night. I am never using you again. This is ridiculous, so irresponsible. read more

booking.com - SCAM alert in London. This apartment does NOT exist!!! - Vacation Rentals Near Me

This company is not trustworthy. One of its companies open table is unsafe imo they had a data breach and I could not get them to delete my account and data. they said it was not a breach it was a "glitch" in thier systems. as a former VP of QA at zappos I know data security is never a glitch. because they wont take calls and won't deleted the account after several enails. I will report this, Here is the unprofessional response "We sincerely apologize for the confusion and concern caused by the cancellation confirmation email you received for a reservation at a place you have never been or made a reservation to" and "We experienced a technical glitch that resulted in the rogue emails" and told me NOT to report it to the resturanst!!! When a customer provides personal I format goes bad with not customer service number id bad business practice. My mistake was felling they had normal reporting escalation for data breaches! If it was a glitch it means they have no idea how it occurred. I'd DATA BREACH read more

Two bad experiences with them - including having a 4-star hotel reserved through them in Amsterdam. My Dad passed away suddenly 8-9 days before the trip, and I had to cancel. Booking would not refund me anything, even though I provided documentation of the death, and the hotel was typically at 100% occupancy - so it would not have been a problem to fill. Bad business practices and no way to create a faithful customer. Sorting out my problem would have cost them very little time & money. read more

I booked reservations for a car and when i got to the rental place they wanted to charge me additional 800 for insurance. I explained to them i already i got insurance and they said yes buy you did not get throught our company. I asked how do you explained how i got the car she could not answer. I said throught the same company. What a rip off. When i called costumer service i had to jump through whoops. I asked for my money back and showed proof of documents because we did not sign ir pick it up the car. They were useless no help at all. I lost money from this company don't use Booking.com or Europcar. What a disappointment. I give them a 0. If I had the chance I would not give them a star. read more

Impossible to get a refund! We were in the unfortunate situation that our honeymoon started with our luggage being lost in the airport. While waiting to have this sorted, we ended up being 1h20 late for when our car rental booking started. We showed up and the person behind the counter told us that they have a policy in which they only hold the car for 1 hour. She said that they usually would offer an alternative (sadly they did not have any left) or a refund, however as our rental was done through booking.com, so they told us that there was nothing more they could do at this point and recommended us to contact booking.com and do another rental. We contacted booking.com was told that we were a 'no-show' as we did not show up in the arranged time and date as stipulated in the voucher and 'terms & conditions'. We obviously felt embarrassed but also perplexed as we did not remember reading anything about this 1-hour pick-up slot anywhere in these documents. And as we went through them again, it was clear that we were never informed of this 1-hour pick-up slot. We wrote back to customer service and asked if they could specify where the pick-up slot is defined, but they simply repeated the same 'no-show' text several times and never came with an answer to our question on where the pick-up slot is defined. All-in-all, an inflexible and unsatisfactory experience with booking.com rental service. We still haven't received any compensation and will now have to take this further externally. Do not use them, rent directly from the rental companies! read more