Booking.com is horrible, they say they can't cancel a reservation. They say the hotel has to call them ,the hotel says they can't call them. I believe booking.com lies. read more

Not trustful, not ethical, just care for your money on their pockets. Booking sent me a €900 invoice on 03/05/2025 to pay for something I didn't do, not my fault and no idea how this money was calculated as no evidence was sent to me. I do not agree with this invoice and want to dispute it. I have a villa with 4 rooms in Portugal. Booking did advertised it as 4 villas, creating misunderstandings and problems, including the invoice mentioned above. Booking cancelled a guest stay, not me. They were alerted to the situation within a couple of hours and took 5 days to reply with a template answer. Another message sent to them, took them 2 weeks to reply. The problem, I found later, was that in one of its pages Booking asks how many rooms I had for sale and I answered 4. Then it advertised I had 4 villas, which I never said so and my description is very clear: 1 villa, 4 rooms. That is the origin of the problem created by Booking. I told Booking about this lack of proper definition (other hosts also complained about this issue) and it just didn't care and want to charge me a considerable amount of money. Booking still insists the problem is mine, but I do not think so. A room is a room and a property is a property. A room can not have several properties on it, while a property can have several rooms on it. Asking how many rooms do I have and then put it as properties is wrong. This lack of proper definition and information mislead partners and unethically profit Booking.com. This is not right. read more

Paid 183.96 for rooms at red roof in clarksville tennessee and when checking in was told the virtual card from booking.com was no good and I had to pay 169.89 at property for the same room. Now going round and round with chase fraud and booking.com to get my money back. Do not use them they are thieves and customer service is nonexistaent, never again read more

We booked a caravan 2 weeks in advance at Billing Aquadrome, we got there just for the caravan to not be there. We tried to contact the seller and they kept ignoring us, We called up the website, got a refund and booked another caravan in the park with booking.com, we called the seller of the new caravan we booked and they also ignored us completely, we kept trying to call and no hope, we called up booking.com again to tell them about the situation and they told us to wait half an hour. We decide to turn around and drive back home after an uneventful day out, we get home and try to call booking.com to get a refund for the second caravan we booked, just for them to put us on hold for ages and then hang up. We called again and told them again what happened and they put us on hold for 25 minutes and hung up AGAIN. An absolute waste of time and terrible service. read more

Upon checkout, the hotel refused to provide an invoice, stating that doing so would reveal sensitive booking details that would violate their contract with Booking.com. To resolve this, I contacted Booking.com's customer service and was connected with Abdel. After explaining the situation, Abdel stated that he would place me on hold to contact the property. Since I was already at the front desk, I suggested that he speak with the staff directly. Abdel insisted that the only way to communicate with the hotel was by calling them. I then offered to initiate a conference call, at which point Abdel abruptly disconnected the call. I called back, waited another 10 minutes on hold, and was again connected to Abdel. When I reiterated my request and stated that I was still at the front desk, he once again disconnected the call. This behavior is entirely unacceptable and unprofessional. Not only did Abdel fail to address my concern, but he also displayed a blatant disregard for customer service standards. Hanging up on a paying customer--twice--is inexcusable. This experience has been the worst I have encountered with any company, and I expect this matter to be taken seriously. I trust that Booking.com will take appropriate action to address this issue and ensure that such conduct does not occur in the future. Due to this experience, I will no longer be using Booking.com and will strongly advise others against doing so as well. I expect a formal response regarding how this issue will be handled. read more

The worst company I have ever dealt with for sure. They owe me a refund and you can tell their system is designed to keep you from inquiring. They ask for PIN number they never sent me and without it you can't get thru their terrible AI robot. The CEO sometimes does interviews and I wish they would ask him why his company is so disliked by consumers. read more

Stay away from this company. It's a scam. Sure, if everything goes well, you will be okay, but if you have a problem, you will get screwed by them. We booked through them, and the hotel ended up being a dump. Sticky floor, broken dresser handle, writing on walls, cracked tiles, leaky tub faucet, bathroom door didn't shut, but the worst was dark, curly hairs on the pillow and sheet. When we requested a new room, it looked okay until we saw the LARGE reddish-brown stains on the mattress. We were told we could get a refund, but all we got was the runaround from Booking.com and the hotel, so we turned everything over to our credit card company. I only gave a one-star rating because I couldn't give it a zero. read more

I have done business with them and their partners including Priceline for at least 5 months. I have an issue with them now after booking 6 days at a motel called The Van Nuys Home of the Souls in Van Nuys California. I booked 2 days at first for around $48 a night. I was asked to check in at 5:00 PM sharp. I got there and no one was there to check me in until 8:30 PM. I was asked for a $40 deposit and $20 for a key deposit. The guests were pretty nice and the kitchen was huge with 3 refrigerators and huge stove couches no TV. There was a small child there who I played with. Then he followed me to my car and I had to take him back to the lounge. He was running around with so much energy. Then the manager told him to sit down and took something away from him. The child climbed on the couch next to me for protection. The manager was upset and grabbed his leg to pull him closer to him. The next morning another guest called the police for child abuse. I was woken up and asked to talk to the police Then the manager took a phone video statement from me for the same incident. I didn't want to get him in trouble but I knew it was going to come to that because you can't touch someone's child without consent from the parent. The next night I heard screams and a commotion around 4 am. I went upstairs to investigate and a man was overdosing from Fentonol. His wife/girlfriend called 911 and I went out to tell them where to go. I noticed a lot of roaches in the kitchen nasty bathrooms no toilet paper most times. I was itching and my pants had bed bug blood on it and I got bitten. There was another guest that red bed bug bites everywhere in his back and stomach. The room was freezing cold all 4 days I stayed there. I complained but nothing was done about it. I booked 2 more days on Priceline and I kept getting calls about paying $60 more as it was a promotional and I couldn't keep booking online. I was not there was no mention online about a promotional. The lady said it was posted on the wall. That has nothing to do with me and that's their in-house booking prices. They kept on harassing me with texts and voicemails to pay the extra money. The morning of my booking I was asked to check out by a really big guy very aggressive voice. Then he returned and said I needed to pay the $60 and I could say at that point I was ready to go. They have not given me my 2-day booking money nor my deposit back all I got was lies. I spoke to motel personnel and they said they already approved the refunds. Lies this was November. I have spoken to Priceline and booking.com and more lies. They said in the agreement I couldn't get a refund even if I was told to leave before check-in. But they would make a 1-time Courtesy and I would get a call back. Never happened. At this point, I am going to file a civil lawsuit against all parties read more

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Used them to book a simple hotel reservation in Prescott, AZ Booking.com failed to mention additional charges I had to pay once I arrived. That would have factored into my decision. TRhe check-in process took much longer than everyone else around me as they sorted through what Booking.com had done. The bummer is Booking.com is now the middleman. My credit card transaction was with them, not the hotel. They in turn paid the hotel and have an agreement with them. So any charge errors the hotel can't help me. As a sidenote, when I mentioned I used Booking.com the desk clerk, who was looking down, noticeably winced. Next time I'll just contact the hotel directly. They even told me it was less expensive that way. read more

This buissness is a complete scam they promise a certain price for you if you use your name and someone else's credit card they say "sure come on down" then when u get down there they say ok we'll sense the credit card is not in your name we will charge 13.00 a day extra. This is not upfront buissness and its sneaky with this extra little stunt they do. My father is trying to get his money back and their making it hard for him. This buissness is all bad. I don't recommend. read more

This is my experience with booking.com in may of 2025. I reserved a room through booking.com. and I found out they do not take responsibility for their bookings. I reserved a room at the Van Zant House in Jacksonville May 7/8th. I reserved a room for 3 beds which we needed for 4 people. 30 minutes before we got there the owner sent a text changing our room to 2 beds. We had to have 3 beds which is what we reserved 90 days in advance. Booking.com did nothing. We had to go to a motel and had to get 2 rooms. Booking,com said to call the owner of the establishment. I had already done that and he just said sorry. I have rented through booking.com over 48 times. I will never do that again. They take no responsibility for the places they rent. I rented a room with 3 beds through booking.com. Thirty minutes before we check in the place changed my room to 2 beds and booking.com did nothing. That's the type of rip off company they are. I have talked to them at least 6 times and they have a script they read from. They are horrible. I've included a picture showing we rented the "Annex which had 3 beds and he moved us to "The Hideaway" which only had 2 beds. which were not enough beds and not what we reserved. Booking.com did nothing read more

booking.com - this is a screen picture of part of a text where he changed our room - Vacation Rentals Near Me

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Over a month ago I booked a hotel in Paris with friends for a few days via booking.com. The process was easy enough and we found a hotel we loved the look of and booked. On booking it said pay when you arrive at the hotel, with he confirmation email stating "no further payment is required before your stay". Of course we had to add a bank card to the booking in preparation. 2 days before our stay booking.com try and take the payment in full from the card, as the booking was a pay on arrival booking, we had sent no money to this account yet as no payment was meant to be taken for another two days until we got to the hotel so the payment declined. Booking.com immediately cancelled our booking. I called the hotel directly as this is what the booking.com cancellation email stated for us to do, for the lovely hotel staff to apologise and say that there is nothing they can do as its booked through booking.com and actually we need to call them, they did suggest booking direct with them as they said booking.com charge a huge commission. I call booking.com who admit it was in their error to take payment early and cancel our booking but then tell me they cant reinstate the booking and taking payment now but they can call the hotel direct and re do the booking if we pay a £400 cancellation fee to re book. Obviously I expressed how insane this is to expect us to pay a cancellation fee when booking.com admit it is their error. I was told they could escalate this to see if it could be waved but with us needing the hotel in roughly 30 hours we do not have time to wait for this so booking and paying the cancellation fee is better to secure it. I was as you can imagine not ok with this, and they put me on hold to talk to management, then off course the phone was cut off! I called the hotel directly who was more than happy to help me re book with no cancellation fee, and my booking direct with them for the same room, breakfast and same dates was £350 less due to the high commission booking.com add. This was my first and now only time using booking.com, ALWAYS GO DIRECT TO YOUR HOTEL FOR BOOKING AND BOYCOTT THESE SCAMMERS! read more

I keep getting emails saying someone is trying to access my account. I have never used my account. It is almost impossible to talk to a human at Booking.com. I finally talked to someone at booking.com and he could not find my account. While he was trying to find it he disconnected me. Their website is even worse. No place for me to delete my account or even chat with someone. read more

Booked threw booking.com got to hotel to only be told that they have booking agency never paid them tried to call customer service and they said nothing they can do and kept hanging up read more

Tried to book two nights at a Holiday Inn Express and got Booking.com instead. This was a forced booking. There is no one to call to correct errors. Do not use this company as they are a fraud. Thankful, I purchased insurance and will file a claim for the unused nights due to a medical emergency. DO USE THIS COMPANY read more

Booking.com is an awful company, use any other lodging service. They don't have anycustomer service, they will only tell you to contact the property owner. If as in my cas,e said property doesn't respond, they do nothing. I had to reschedule e a trip due to delay of Real ID delivery. I offered to rebook, the property owner never ever responded. Full charge of $1000. Trashy huge faceless greedy company. Air BNB is equally bad, avoid them both. Never again using this company. I'll book hotels happily for the decent treatment. Disgraceful company. read more

My wife accidentally booked the wrong date. When we got to the hotel the Hotel said that we could change date and that they would email booking.com. 1 month later, we still have paid 2x for the hotel and booking.com has made it clear that the cancellation fee is the entire $175 for the one night and the hotel won't reimburse us for their $175. Thanks Booking.com. You are garbage. read more

I will NEVER, NEVER,NEVER use Booking.com ever again!!!!!! I somehow got a hotel reservation request thrown over to Booking.com from either the hotel or Hilton Honors. I could not reach anyone in any manner at Booking.com to change a reservation because, as the nice person at Hilton explained to me, Booking.com had the wrong (ie, non-existent) email address for the reservation. There was no way for me to get a pin or any other number from Booking.com , their "Customer service" phone number is a farce, ....I could go on but this experience is proof positive to me that this third party booking service is for the birds!!!! read more

terrible company!! do not use!! i booked through them for a hotel and when i arrived at hotel, the hotel had no confirmation for me. i was roomless and they told me i had to call booking.com and sort it with them. that took 2 hours to finally talk to a real person and for them to do nothing but refund my money in 5 to 10 business days. absolutely terrible customer service. do not use them for hotel bookings!! read more

Booked Condo in Cabo through Booking.com. Got an email from owner of Condo that he had to cancel me because Booking did not like his Mexican bank. I went online and cancelled through Booking. Because I was now past their deadline they cancelled AND charged me the full amount. I disputed the charge at BoA and they agreed with me - case closed. Just recently got a notice from BoA that they missed something and I now owed them the money. I give up and will just eat it. Learn from my experience. read more

We were scammed out of $600 for a 1 bdrm condo/apt,and when we arrived after a 15 hour drive only to find a studio room,my daughter and son could t sleep together, there was supposed to be a complete separate room as listed in the fake pictures of a completely different MOTEL NOT a condo/apt AT ALL. Be VERY VERY CAREFUL, bc Booking.com shows you pics, promises you a bunch of complete bs discounts that isnt even CLOSE TO TRUE, then when u click under those pics in writing is a complete different apt. Then you call the biggest oxymoron of all "Customer service," and they give you the ole complete run around conversation, that rehearsed line "we're sorry for this one, We'll file a complaint against the renter and reimburse you." That you KNOW, YOU WILL NVR SEE. Scam artists! I will NVR ever EVER use them for another thing. I am FURIOUS!! ITS A GREAT LITTLE SCAM THEY'VE GOT WITH THE OWNERS AND THEMSELVES. UNBELIEVABLE!!!! read more

I booked a hotel room via Booking.com. Up to the day of arrival they hadn't confirmed my reservation. I contacted Booking multiple times informing them that I didn't have a room reserved. They never remedied the situation. I had to pay AGAIN to reserve a room. They have now stopped communicating with me and refuse to refund my money. I'm stunned at this lack of professionalism. I believe this was the first time I used Booking and it's absolutely the last. Too many other choices out there. read more

Booked a property through them in Myrtle Beach for my son's basketball tournament and when I got there learned that property was double booked. Was told by one agent they would place me somewhere where else. When Called back was told that they could only issue a refund and I would have to wait for it to get back on my card and they would pay $500 difference after I paid. Basically I was left stranded and struggling to find a place for me and my kids. Also, I waa told the refund had already been processed but when tracking it through the app it still says processing. read more

Awful 52 year old man left in Spain with no accommodation as there hotel was not in service to be used, appalling, stayed on beach as nothing available to late for buses Dont book with these please use agoda or anyone Please stay away, left a elderly ill gent on his own read more

Will never book through booking.com again. Book a property back in May for my friends 40 in July. Full booking confirmation and details provided by booking.com got to property and seller would not let us in as someone else had booked the same day, but a week before. They give the keys to them and left us stranded in the street with no help. Both parties blamed the other and no one helped us. Stranded miles from home with only a refund request that will take 7 to 12 days so no money back to book somewhere else either. Rude representatives on the phone hung up on me when they said they would help. Second guy I spoke to rude and put the blame on us and the property no help. Never going through that again and currently still out of pocket read more

The prepayment policy is to have you commit to a reservation and then not refund should any displeasure arise. They are slow to respond with complaints and will advise you that complaints should have been filed sooner. The hotel room booked at Reykjavik was awful. It was dirty, it smelled, shower curtin was disgusting. I asked to cancel my reservation for 2 nights....I would stay the one night. But they refused!! Untrustworthy, unreliable, and disrespectful company. Avoid Booking.com read more

I am a marketing executive at my company and have been working for more than 5 months to regain ownership of our property on Booking.com. I can't tell you how many times I've told them our story (over and over) and am willing to provide any proof of business ownership. Contacting our past employee is not an option for us and there was changes of passwords and accounts prior to her final departure. We don't have a way to access the account and I get different levels of hope and support every time I call in. In fact, the most recent comment (quoted exactly) was, "Well that is a personal problem." Really... so unprofessional. I waited 45 min to get connected to someone for literally no guidance and support. Not being able to use and access our Booking.com account is really impacting our small business. It's very disappointing that a large corporation both doesn't care and that they can have so much power over the success or failure of a business. Wish I could give lower than 1 star. read more

I booked an apartment through this app for my stay in Los Angeles from August 16 to August 19. To my utter disbelief, when my family and I arrived at the location listed by Booking.com, we were completely ignored. Not a single response from the property. I reached out through text, call, and email--absolute silence. I had traveled all the way from San Francisco, exhausted and expecting a smooth stay, only to be left stranded with no place to go. Imagine the frustration of standing there, with my family in tow, in a city we didn't know, and receiving no help whatsoever from the property. It took ages to finally connect with Booking.com's customer service, and after waiting in desperation, a representative told me that my only option was to cancel and find another place to stay. I was furious. At that point, I had no trust left in this app, so I refused to book anything further through them. The representative filed a complaint for me, informing me I would have to wait 14 business days for any sort of refund. Well, here I am, nearly two months later, and I'm still waiting. I've followed up multiple times, only to be told that the refund is delayed because they can't reach the property. Really? Booking.com has tried to contact this unresponsive property, I've tried, yet this nightmare of a place continues to ghost us all. At this point, it's clear to me: this property is either a scam or simply doesn't exist. And what's worse--Booking.com has proven to be powerless in resolving this issue or protecting its customers. Instead of taking responsibility, they keep sending the same robotic emails, claiming they still need more time to get a response from the property. It's been two months--how long does it take? I will never book through this app again. If you're looking for low-cost accommodations, do yourself a favor and go with Airbnb. If you want a reliable hotel, try Hotels.com. But whatever you do, steer clear of Booking.com unless you enjoy being abandoned in a strange city and chasing a refund that may never come. read more

horrible, horrible, horrible....do not use booking.com..... i paid $7000 to vendors and was left without a place to stay when i landed in paris....... to add insult to injury, booking.com is trying to charge me $2000 in cancellation fees for an apartment that the owner disconnected his phone before we used the apartment. booking.com is not concerned about travelers. use airbnb or vrbo instead. read more

I expect to much of this company Booking.com I used them for years and I've notice that they allow 2 stars organization on the platform. There no loyalty in use booking.com. So I come to the Philippines to be with my wife so I Airbnb for long stay and use booking.com for short stay. While on an Airbnb contract at Azure for 31 days. The Airbnb allowed (6) guest. My wife has three sisters and they like to come through during the holidays time. This was over Christmas and New Years holidays. Azure is a huge property and there are many of towers on the property. If your family are not in the same tower they are not allow to visit a different tower to visit and bond. So I booked (2) extra spaces for each of the holidays night Christmas and New Years Eve nights the first booking was great not issue. The second booking was a nightmare; just from booking I loss 8000 peso and a damaged deposit of 4000 peso for a (2) night stay. It seem like a ripoff. Then I read the Yelp reviews of Azure Urban Resident. I notice that most of the employees here are unfriendly and look for way to make your stay horrible. Karla D in the management office is horrible during the on boarding process I've asked questions that was never answered she just wanted me to commit funds that I would never see again. Booking.com should not allow 2 star organization on the platform. I will use other platforms for my next short stays. Losing over 10,000 peso for no reason is insane and when I went to booking.com but they allow this to happen. I wouldn't rely on booking.com again! read more

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Booking.com was absolutely awful, a complete headache that I wouldn't wish on anyone. I booked a hotel room the night before a surgery. My surgery was postponed and Booking.com told me I couldn't shift the reservation because I prepaid. I'm already going through a stressful time and then this on top of it all. After I spent my emotional energy on reacting to their unforgiving policy, they agreed to make an exception but the pain didn't end there. They cancelled the reservation but it was stuck in some fourth party and the hotel still showed an active reservation and planned to charge me for it. I called Booking.com again and they refused to help me. I finally message the hotel directly who showed grace for a situation I had no fault in. I will never use Booking.com again and don't recommend it for anyone. read more

DO NOT USE BOOKING.COM.!!! These guys are a group of SCAMMERS located in India. I used them to book a flight 3 YEARS AGO on Japan Airlines but due to Covid the flight was cancelled. It has been 3 years and SEVERAL PHONE CALLS later and I still do't have the refund. Each time I talk with the scammer they tell me it has been escalated to management, BUT, they cannot allow me to talk with management to get an update. My next step is contacting my attorney and prosecute them, to the full extent of the law. AGAIN, DO NOT USE THESE SCAMMERS FROM INDIA!!!!!!!!!!! read more

dont use this site/app . its my first time using it and its awful i havent even completed my stay. they say they do price match dont believe them there is very small fine print that they use against you to not offer it. customer service is a process itself they want you to use the app and wait for them to respond which they never do so you have to call them and state your whole story all over again even through you did all the steps in the app the first place. read more

It should be called booking.con since they won't even cancel a reservation because of a snowstorm. After waiting on the phone for a prolonged period to talk to customer service, the Dutch team of reps - who you can hardly understand - shifted blame to the hotel saying that only they could cancel the reservation and fees. The hotel said they never received communication from booking.com and that booking.com could take care of the cancellation fully on their end. SAD. No cancellation for the first night - not even for a snowstorm!!! Moral of the story: Don't use booking.com. They are cons and WILL STEAL YOUR MONEY!!! read more

Incompetent company that hires inept employees that do not speak English effectively nor understand due diligence & process. Pure fraudulent conduct to deny paying customer a refund when promised. It's 2025 and every pound spent with a company should be respected, this company scams its customers. I've literally spent thousands of pounds over 7 years and as a genius level 3 member, it's been disgraceful and insulting read more

I booked a stay at Hilton Suites through Booking.com. I had to provide my credit card but was told I would have to pay at the hotel. Hilton refused to check us in, but Booking.com charged my account the full amount. Horrible. I'll never do business with this company again. read more

Stop ripping people off!!' You charged my credit card 890.00 for frees for a 4 night vacation in a 3 star hotel.....!!!!!and to add insult to injury...... you won't let me make a hotel switch .....if I cancel you want charge me over 1300.00... your a scam operation !! And should be ashamed!!! read more

I just had the worst experience with paying booking.com directly for my hotel stay. I have done this before and never had any issues. But, this time, the hotel never received a virtual card from booking for my stay, just my card. I showed the email to the clerk showing I already paid booking for my stay. But, they still wanted to charge me again. I had to call booking's customer service. This was terrible, I waited 30 mins to talk to actual person. Finally, when I got on call the customer service didn't speak very good English and they were hard to understand. After he finally figured what I was asking for, they called the hotel for me to try to get it straighted out. The customer service agent can't give the virtual card over the phone but wanted to walk the clerk in the process online to get the card information. The clerk told him she didn't have any way to look this up online. The clerk got upset and finally put them on hold for the next hour. I finally had to call customer service again and I got someone else. The clerk wanted me to ask them to cancel my booking and re-do the booking with using the virtual card. The customer service agent wasn't able to do this without refunding my card, which would take 7-10 days to receive my money back. In which I said no, please get this figured out some other way. The clerk finally got the manager to agree to let me stay and fix it in the morning and not charge me anything. I am home now after 4 days and it still isn't fixed and the hotel charged me additional $261 for my stay. The hotel told me I would receive those funds back, but it still hasn't been returned. read more

Tryingfor over a week to get ahold of someone at Booking.com to cancel two flights in August. I have insurance but they said I have to contact Booking.com. so dissapointed as I will obviously Lose my money. Will not use them again ever...​ read more

shady at best and unreliable. DO NOT USE BOOKING.COM. we rented and were charged in advance for a car rental but the vehicle was not available for us despite our confirmation. Car rental company did not have any other vehicle available and getting refund from booking.com turned into a nightmare of horrible customer service and terrible communication. After multiple attempts and empty promises from customer service reps, no refund. Had to call our credit card company to dispute charges. NEVER AGAIN. they're same as Rentalcars.com. don't use either. read more