Apparently, it is not unusual for booking.com to reverse your name when submitting hotel reservations. On my profile, on the app, it has my first name followed by my last name. But, when trying to locate my reservation in Atlantic City, NJ - the hotel could not find me by my last name. The same thing happened with my reservation (also made throughbooking.com) in Richmond VA the following day. Only there - thankfully, the desk clerk knew to look for my name reversed. When unable to find my reservation by my last name, she asked if I had used booking.com. When I said yes she replied "ahhh yes - they often mess the names up." She then promptly found me by using my first name as my last. Booking.com also messed up the dates for last weekend's reservation in Atlantic NJ, so without my calling them and spending literally an hour on the phone - I was facing the possibility the hotel could charge me a second time despite my paying for last weekend's NON stay. Of course, booking.com, despite acknowledging they have my name incorrect claimed it was the hotel's fault and that the hotel "is lying about not finding me in the system". However, I can say that the booking.com agent was very patient and helpful even though it took an hour to resolve this. True to his promise - he was able to cancel the reservation without my incurring yet another no show fee... (Ironic to be charged a no show fee for a reservation that could not be found) Though my finger is hovering over the app with the intention to delete it - I MIGHT give them a second shot. IF I do - I'll be double checking the dates over, and over, as well as asking to have my reservation looked for with both my first and last name as my last name. I also will NOT accept any specials that do not allow for free cancelations as, if not for that, I could have easily canceled the incorrect reservation made erroneously by booking.com w/o a 59 minute conversation with Mohamed in Egypt. Bless him! read more

I think I might be the only 5 star review here, but everything went perfectly! I was searching for accomodations in a semi- remote location. There were only a handful of choices and I was skeptical about booking through this website because other websites and even the hotels website says that the hotel was sold out. Booking.com had this one room available, exactly what I was looking for at a reasonable price. I had never used the site before, but figured they had been around long enough and it was time to give them a try. Booked the room, called the hotel to verify the reservation, checked in at the hotel, everything was perfect. No additional charges or surprise charges, super easy to use and worked perfectly!! read more

Tip: Avoid booking here. My friend recommended booking hotel reservations through booking.com. He and his wife landed a good deal on their hotel accommodations for Montreal. Trusting his judgment, I followed suit. I didn't have a great experience booking my accommodations for Winnipeg in late June-early July for nine nights. I don't blame my friend. I blame how this listing was presented on this site. The listing looked good from what I had read. However, all information wasn't there. When I arrived, reality set in that it wasn't the place for me. I booked my nine nights at Winnipeg Peace Home. Last year, I did Airbnb and had a wonderful experience. Frankly, I should have stayed at the same place for this trip. Instead, I did booking.com's version. Winnipeg Peace Home said that this listing had a shared kitchen, shared bathroom, air conditioning, parking, and one bedroom for me with a TV, bed, and more. I was okay with it and said yes. The instructions on booking.com said that I'd get details on my door code the day that I would be arriving. To me, these details could have been shared much earlier. The owners at Winnipeg Peace Home did not send me any instructions. I had to ask hours before boarding my flight to Winnipeg. There's enough going on when it's a travel day. Asking the owners for door codes and procedures shouldn't be my responsibility. The owner was friendly. I got my door codes for the front and my bedroom. The instructions weren't completely clear to this person who writes how-to instructions for a living. When I got to the property, there was limited street parking. There was parking behind the house, but for two vehicles only. I ended up parking on the street, and hauling my luggage and me up to the main door. I unlocked the main door, saw the common living room, which looked like it was under construction. I then cut through the kitchen, which looked great, and looked at the flight of stairs. I met a young woman who was friendly. She was staying in the larger room with her boyfriend and two young kids under the age of two. In my head, I was thinking that I'm now sharing a bathroom with four humans. It turns out that their room has a washroom. She let me know that they found a bong (water pipe for smoking weed) under their bed. She was trying to get a hold of the owner through the phone number that was on booking.com to cancel and posted in the common room. She got no response. I unlocked the door to my room, closed the door, and set everything down. My room did not have air conditioning. There was a fan plugged into a socket by the window. I turned the fan on. Nothing. I had to use the socket under the TV to power on the fan. It was hot in this small room. I could barely walk around the bed. The TV was mounted on the wall and was tiny. The deal-breaking moment for me was not finding any console for the air conditioning. Winnipeg had a heatwave happening every day but one. Air conditioning was a must. The nice woman staying here told me that she had to crank up the air conditioning on the first floor. This house isn't fully air-conditioned. Sad. I sat on the bed in my room for half an hour. The bed was comfortable. However, I was still hot with the fan blowing in my face. I made the decision to cancel my reservation and find other accommodations. I was left to scramble, especially a couple of days before Canada Day. Booking anything at a hotel in Winnipeg was extremely pricy. When I headed downstairs to leave, I found a couple cooking noodles in the kitchen. Total number of folks sharing this house with me (I'm included): seven. That was a lot of folks to share common areas with. I ended up staying at a Days Inn in Steinbach. Sure, my commute between the two cities was now longer than expected. I was on vacation and it was fine as someone who enjoys driving. Both this commute and staying in Steinbach proved to be the best move I did. I have learned to not book through booking.com. The accommodation details were not fully disclosed. It could be how the site is organized. Maybe it's also how the fields are set up for a property owner to fill out. This property owner did message me midway through my reservation to check up on me. I appreciated it. However, when I wrote my review, the property owner said that he was "surprised" to hear from me. He said that attempts to "meet me" were unsuccessful. There isn't any requirement for a property owner to meet someone staying at your property. I found this statement to be pompous. My guess is that my room was barely touched. He also couldn't refute that I wasn't there. I described all rooms accurately. There was a cancellation fee for the first night. I was fine paying it for air conditioning and an entire hotel room to myself. I recommend not booking a bed-and-breakfast place on booking.com. If you are booking a hotel, book directly with the hotel company that you want. (296) read more

booking.com - My booking reservation with Winnipeg Peace Home. The 8.3 rating doesn't reflect how I felt about the place and is misleading. - Vacation Rentals Near Me

See all

I like the other third party company such as Expedia etc this is an entire scan put on by the hotel industry and these companies to where they sell you insurance as if you could cancel or change your trip plans but if you do change you get nothing in return you just get charged for the insurance then they say that the hotel or accommodation have to approve your coverage so then it's out of booking.com's hands So needless to say we didn't get a dime back we just made the reservation two days ago we had to cancel for unfortunate circumstances read more

booking.com - The insurance policy covering our accommodations. Supposed to be refundable that's why we buy the insurance. - Vacation Rentals Near Me

Can i give this site one star? Do not use this for travel may appear cheaper massive fees will cancel your res not tell you hide it and then will not help or refund you. Stay away unless you want to have a trip fall apart due to some idiot read more

Refused crediting me after their mistake. Hours on hold. Customer service reps barely speak english. Refused connection to a supervisor. read more

No one should use this company what a joke!! booking.com stated l would pay $29.59 for parking when I arrived they checked my car in, when i tried to leave the next day. Charge me $90 told me I couldn't get my keys back without paying the $90. contacted booking.com to let them know, over the phone they said yes they would reimburse me. Then they continue to ask for the same pieces of information over and over again, proof of receipt, bank statement, proof I paid, I provided all of that then they said no they're not goi to pay. read more

I booked an apartment in Dubai for 8 nights in February 2026 3 weeks in advance Host cancelled the booking less than half a day left on my arrival along with a family of 3 kids less than 6 years old. Contacted customer service and i was told on multiple occasions that they will accommodate for this inconvenience and will compensate the difference as last minute bookings were more than double All this hassle cost me over £1000 and all they did was offered me a 25 euro refund .. such a joke Never believe what they say Never book through them read more

everything is great until you need help from customer service. pro tip- you aren't going to get help. they allow businesses on their site that should not be trusted. i rented a car (7 seat) and PAID, showed up, no car, no options and no no refund... Never using again and would not recommended to anyone. read more

Booking.com is a scam. On their site, they claim to "adhere to a set of values, standards, and guidelines intended to protect our partners, customers, and employees." That statement is completely false. They do not protect customers -- I was scammed out of money, left without the service I paid for, and Booking.com did nothing to help. Booking.com is not safe to use. I was scammed out of $408 US dollars by a fake listing for a hotel/Airbnb. The host never showed up to give me keys, and I was left stranded without a room. When I contacted Booking.com, they promised they would accommodate me -- but they never did. I also never got my money back. Instead of protecting customers, they allow scammers to post fake listings and take people's money with no accountability. This company clearly does not verify listings or take responsibility when things go wrong. Be warned: just because a property is on Booking.com does not mean it's real or trustworthy. I will never use them again, and I strongly advise others to think twice before booking here. read more

booking.com - I got scammed and never got refunded or accommodated - Vacation Rentals Near Me

WISH I COULD GIVE 0 STARS. Scammed me out of $215.33 by not honoring their "price guarantee." I presented evidence with documents but they refused giving me an unsubstantial reason. I filed complaint with BBB but they never replied to BBB after a month went by. read more

Booking.com has the worst customer complaint resolution process. I stayed at a partner property that had roaches. I documented the problem, informed the front desk, and requested a refund as anybody would. The property later refused to refund the money. And when I brought this to booking they were terrible at helping, only giving me backwards information saying that if the property doesn't agree to refund there is nothing they can do. Makes absolutely no sense given the photos and videos I shared and my immediate escalation of the problem. Booking offered no way to return my funds for the inhospitable Booking. It's not my fault their partner is uncooperative. That should never fall on the customer. Been using this app for over 10 years and never had a more terrible experience. I had a agent supervisor hang up on me. No refund was processed despite my not getting what I paid for which was a properly sanitized room and a luxury experience. This far from delivered and the company simply doesn't care. read more

booking.com - Killed bug up close. Kinda big... - Vacation Rentals Near Me

See all

We paid $15 extra for cancelation insurance on a $300 hotel booking. Could not make the trip. Not only did booking .com refuse to refund - they asked for medical proof for the cancelation reason. DO NOT USE THESE GUYS - the company based in AMSTERDAM!! NUF said. read more

I wish I had read the reviews beforehand.. Warning: Terrible experience booking both a hotel and a car rental through Booking.com. Their platform was misleading and burying important car rental requirements in the fine print, which were not visually apparent. We were left without a vehicle because of it. Adding to the nightmare, the Flex to Go's rental facility was a half-hour away from the airport, and the shuttle they provided was erratic in the times it arrived at the airport and difficult to identify, causing extreme stress and delays. Although not booking.com, they seemed to not have vetted the car rental agencies customer service which was below average and more so inclined to bury they're heads in the cellulars with me left to do their logistics. Through, unfortunately, a post trip review of the car rental agency, Flex to Go in Munich has poor ratings all around - complaints about high costs, hidden fees, poor customer service, and long wait times for shuttle buses to their off-airport location. The hotel listing was also inaccurate, and the room was not as advertised. Booking.com's customer service was completely unhelpful, forcing us to re-book at a much higher price. Save yourself the stress and avoid booking through them - use more user friendly and flexible platforms of Google flights, kayak, Priceline, Expedia etc. or just Google Maps locations for Hotels etc. read more

We booked a hotel in Queensland expecting it to be so luxurious but instead we got a crappy 2 bedroom hotel that looked nothing like the hotel we booked now we have to rely on restaurants to eat which will cost us fortunes of dollars I won't recommend you try booking.com otherwise you might face the same situation read more

If I could give zero stars I would. These people said I was paying for the total of my hotel room for a friend's wedding. They said the only money I would owe at the hotel would be the security deposit. Showed up to the hotel and only $26 had been paid and I owed the entirety of the balance. I was charged twice for my room and it absolutely ruined my trip and the wedding. F-ck booking.com read more

I tried resolving an issue with a falsely advertised listing. I had more than enough proof that it was falsely advertised. (Not disclosing here for privacy) Called twice and was hung up on both times! The customer support decided that instead of removing a falsely advertised listing it would be better to let the owner continue to promote their property while booking.com gets a little fee. Horrible. read more

I canceled my hotel reservation because of family emergency. I emailed Booking.com regarding a refund. I was told to contact the hotel. I did. They reimbursement Booking.com on July 15th. I have been trying to get a answer from Booking.com. I did what the AI said to do. I went to my past hotel bookings and mine was not there but a hotel reservation for a hotel I never book nor ever been there. Is there any recourse I can do to Booking.com to get my money back??? What a racket!!! read more

Book at Comfort Camden suite apartments in London through booking.com. A day away from arrival the host of the apartments sent an email that looked very scammy asking for a bank transfer of 500$ for a security deposit that would be refunded at the owners discretion. Didn't do that! When arrived there was no signs just a door and another family wait for some guy to show up to let us all into our rooms. When he arrived he told us that it was booking.coms fault and the rooms we had paid for were not available and he would give us one room there and another one a mile away. After we said no and wanted to cancel he said no and blamed booking.com. We left and found a better safe spot. We reacted out to booking.com for a refund and nothing! They don't care that they are working with a scum bag thief and they didn't give us any money back. Don't ever work with booking.com. And never go to Comfort Camden Suite Apartments in London. read more

booking.com - No help - Vacation Rentals Near Me

I booked a hotel stay in Nacogdoches, TX, at Choice Hotel on US 59 for the week of December 14-19, 2025 via Booking.com. When I got there, the clerk informed me that the water heater was broken, and it would be that way thru the following afternoon. I said that was unacceptable, and cancelled the reservation right there and then and booked another hotel on my own. There is all kinds of proof I have that Choice Hotel did not charge me anything for that week, and I emailed Booking.com that they did not charge me, but they are keeping my $539 because I "did not properly follow cancellation procedures", and they will not refund my money. I have learned (1) not to pay in advance anymore at any booking site, but to pay at the desk instead, and (2) to NEVER use booking.com again to book anything, ever. They are a bunch of offshore crooks based in Holland, and are unreachable by phone. There was no human being I could speak to one-on-one. Advice: NEVER use booking.com, and never pay in advance if you do. read more

I wouldn't recommend Booking.com A booking has been made in the same dates to two different cities. I was not aware of that. Once noticed, I canceled once of them with 7 days in advance before the arrival. They said it is no refundable. I felt no happy and decided to stop using Booking.com On the website, they don't let you to cancel your account. A right that everyone should have. Booking.com does not let you to delete the account. They should seriously be investigated and reported. It is dangerous really. They are plenty of properties listed without being verified and are scams. I called to customer service to cancel the account and was attended by a gentleman called Moaaz M. On 22nd of September 2025 at 10:40am. After explaining my situation and the wish of cancelling the account, he literally said. I will called you back. He never did it. He just ignored it. He is seriously shameless and horrible, miserable. Everyone should be aware of their practices. It would be good to share and spread the experience as much as we can so everyone is aware what is Booking.com and encourage people to try others alternatives like Trivago, Agoda, Airbnb... But no Booking.com I am working as distributor and public relations and I would share my experience as much as I can. I encourage to everyone to do the same read more

If I could give them 0 stars, I would. They're customer service is run entirely by AI. If you have a complaint, a question, anything off the stupid AI script, the AI will hang up on you. All I wanted was a hotel receipt, and it couldn't accomplish that simple feat. I wanted to be transferred to a HUMAN, but no, that wasn't an option. I will NEVER work with Bookings.com, again. read more

I have been fighting for nearly two months to get a refund that I am fully owed, and Booking.com has done absolutely nothing but give me the runaround. The hotel confirmed in writing that my room was canceled free of charge and even sent Booking.com a receipt and an email verifying that. Despite this, Booking.com keeps claiming they need more "proof." I have spoken with eleven different representatives, and every time I'm told something different. Not one person has actually resolved my issue. It's been nothing but stalling, excuses, and emotional manipulation while they hold onto my money. This experience has been exhausting and infuriating. Booking.com clearly does not care about its customers, only about protecting its profits. They'll happily take your money, then make it nearly impossible to get it back, even when you're in the right. Do not ever use Booking.com. Save yourself the stress, frustration, and wasted time by booking directly with hotels instead. This company is a complete scam and does not deserve anyone's trust or business. read more

I booked a hotel with Booking.com!! Had to cancel 3 days after making reservations.. reservation isn't for another 12 days!! it said FREE CANCELLATION!!! Now I'm going to have to cancel my credit card!!! Don't use this entrapping business!!! read more

DO NOT use Booking.com! I had made a reservation for an out of state funeral and the date was changed. I had thought I was safe because I had purchased the $14.95 insurance policy which states any cancellation would be refunded 100% as long as it was at least 24 hours before the date. I canceled 2 days prior to that date but was refunded less than half the amoun. They use a 3rd party overseas insurance company that was nearly impossible to communicate wit. I finally called and they send me a link after 4 previous attempts to file a claim online myself. When I clicked on the link it came up "page not found"! I finally was able to file the claim and it was denied because it wasn't a direct family member. None of this was disclose earlier! Pure scammers! read more

Poor service. Agents don't speak English. Bookings in sketchy areas. Never return calls. Went thru 7 agents, was promised supervisor wold call back. Never did. Called back, left on hold over 40 minutes for supervisor read more

Please don't use booking.com for any of your booking needs hotels or flights. No Customer Service available only AI. Real person is a Fraud., they'll hang up on you when you have a question on billing or bookings. Unreliable, untrustworthy Customer service, fake advertising on Price Match. Stay away from this website booking.com. read more

Absolutely horrible. They had a property on their website they said was a hotel, when I got there it was not a hotel instead it was a room in an apartment that was shared with four men. None of that was stated in the listing. When I refused to stay there once I saw this was not a hotel room. I immediately contacted them and they will not give me my money back they tell me it is my responsibility to chase down the property owner even though they are the ones holding the money and they are the ones that completely lied about what kind of property this was. read more

Booking.com Leaves Guests Exposed: Misrepresentation, No Escalation, No Refund We had a deeply disappointing experience with Booking.com that raises serious concerns about customer welfare and financial protection. Our villa booking was misrepresented and unsafe: no air conditioning in main areas despite 39°C heat, a broken unsafe cot for our baby, cockroach infestation, toxic fumes from road resurfacing, and only one unusable shower. We reported everything immediately, provided photographic evidence, and repeatedly contacted customer service. Despite losing nearly two days of our holiday and having to secure emergency alternative accommodation at almost the same cost as the original villa, our overall accommodation costs for the holiday were effectively doubled. Booking.com's response was: "we cannot help if the host refuses a refund." The handling of our case by customer service was equally unacceptable. We were repeatedly cut off from calls and had to explain the entire situation again to different agents four separate times. One representative even told us relocation was approved, asked us to start packing, and said confirmation would arrive by email within 20-30 minutes. That email never came. When we called back, we were told such an agreement was never possible and that we had "misunderstood." Booking.com then refused to review the call. Our final call was with a representative who told us he felt bad about our situation and promised to help us get compensation. He even sent us an email to begin this process -- but after we replied, we received no further responses despite multiple follow-ups. To make matters worse, Booking.com appear to have closed off all routes for submitting complaints. Published email addresses are no longer in use, and you are forced to complain to the same department you are complaining about. This obstructs all escalation attempts, leaving the customer without any meaningful way to seek redress or support. We also sent an official complaint requesting a formal investigation into the case and Booking.com's handling of it. We have received nothing in response. This was an extraordinary violation of trust that left us unsupported, financially exposed, and forced to resolve everything ourselves. Booking.com's Guest Refund Policy is meaningless if it depends entirely on host consent. Until Booking.com takes responsibility for enforcing listing accuracy and supporting guests in unsafe situations, travellers remain at serious risk. We will keep pushing our case until Booking.com acts accordingly -- not only for us, but ideally for all future guests who rely on their platform in good faith. read more

STAY AWAY FROM BOOKING.com! They charged me twice for my booking and now I am out $1200. Total scam, not sure how they are even in business. I wish I could give negative stars. Horrible!! read more

Rated 1 out of 5 stars Shocking service ! More like Booking.CON Would give zero stars if that was possible. Very easy to be scammed, fake listings etc If anything goes wrong they say to deal directly with the property (who don't respond) even though I booked and paid through Booking. com Their customer service is SHOCKING.....very difficult to get someone, hours spent trying, promise of callbacks etc and nothing. Money lost. AND they are still advertising and taking bookings for the property I booked. You have been warned !! I'm deleting my account and will never use again. read more

Please please do not use Booking.com to book Hotel reservations. This has been the worst customer service experience I've ever experienced. They trained their employees to lie. They experience is like a dog chasing their tail. They tell you to call the property when in fact you should be dealing directly with Booking.com. You asked for a supervisor again the give you the runaround. To sum it up they are cheaters, liars and they steal your money. read more

Don't book cars here. They want to take your money up front, but car rental companies in the US allow you to pay at the counter, ie, free refund if something comes up. They took a $200 "penalty" for cancelling 36 hrs in advance. Crooks read more

I booked a hotel, and the cite booked the wrong one ON ITS OWN!! Then the rep told me she couldn't help because they used a 3rd party company for the reservation. They gave me the wrong 3rd party name and could not even give me a way to contact this 3rd party!! The rep was very hard to understand. After doing my own research I was able to find the 3rd party, but there is no information on how to contact them. I am now out for 2 rooms!! I WILL NEVER USE THEM AGAIN!! read more

Do not use Booking.com They are a broker and if you want to make any changes you have to speak with their chatbot and then wait for someone to get back to you. They have to get permission from the airline to change your flight. Despite paying extra for the ability to change your flight they charge fees from the airline. read more

You can't call the hotel directly to cancel if you need to, and it is practically impossible to reach an actual person when calling booking.com directly. If I could rate this with a negative 19 stars I would. read more

I booked a hotel through Booking.com with a clear cancellation policy: cancel 72 hours in advance and get a full refund. I followed the policy, but instead of getting my full refund, I was charged a $275 cancellation fee and only received $13 back out of the $288 I paid! Booking.com blamed the hotel, but when I contacted the hotel directly, they denied any responsibility and confirmed the refund should've been issued. It's clear Booking.com is scamming customers and pushing the blame to others. I feel completely cheated. This kind of shady practice is unacceptable. I will never use Booking.com again, and I highly recommend others avoid this platform. Absolutely awful customer service and dishonest policies! read more

DON'T ever go through booking.com go through the hotels!!!!! My hotel refunded me my two nights stay due to an infestation of bugs and I went through booking.com. Since I went through booking.com the hotel paid booking.com and they are holding my money and not releasing it to me. The hotel has sent numerous emails and even talked to them on the phone. It's been since the 8th almost a month and they keep giving us the run around. I even mentioned pursuing legal action and the booking.com employee said go for it. Very unprofessional and lack of empathy. I have even been disconnected multiple times and no one calls back. They put you on hold for 20 minutes and then another 20 to get a hold of the tech team. Almost a hour if you call the customer service number. How is this horrible company still standing!!!!!!!! Does anyone else have any suggestions or have gone thought something similar. This is fraud. Look at all the horrible reviews. read more

See all

Terrible company. Website shows offers about free airport transfers with hotel bookings and never delivers. Booking.com Rep claimed it was not valid but I know better and SCREEN SHOT all my travel bookings before confirming because the travel receipts you get via email do not list all that is promised on the listings. Clearly showed a free airport transfer was offered and my credit card company sided with me. If you MUST use this scam company screen shot everything they offer (room type, etc.) and contest with your credit card company. Easier to deal with your credit card than waster your time with these dumb Dutch "representatives". Who are there to scam you. Hopefully the credit card companies will no longer do business with this trash firm and they go under. read more

I booked in good faith, thinking bookings.com was a reputable company. This is the reality of my room in 4 Cosy Central Hideaway: 1. Before I arrived, I let "Natasha" know that I would be arriving an hour earlier than my 2 o'clock check-in. She informed me that there was no toilet paper that she would have it to me by 2 o'clock and then she texted that if I needed to use the bathroom before hand to go to the public bathroom around the corner to get toilet paper. 2. walking up to my door, there is a trash dump of old discarded items covered with tarpaulins, etc. just opposite. 3. upon entering, there is an immediate strong smell of mildew and an unidentifiable cleaning agent to the point where I was uncomfortable breathing until I opened the back door and left the front door open for fresh air. 4. The bathroom smells strongly of urine, there was no toilet paper and I did need to use the bathroom after just coming off of a flight from the US and a train journey from Heathrow. Luckily, I had a Kleenex in my purse. 5. The handles of the faucets in the bathroom were dirty. There was a dirty mug, sitting on the counter in the kitchen area. 6. Through the bookings.com app within my reservation, I sent two written messages asking that someone contact me about these issues. No one returned my request, even though your motto is "we are always here to help"!! 24/7 customer support. 7. before I traveled, I twice in writing requested information about whether there was a US UK converter so that I could plug in my items. Never got an answer back. So my phone died last night, also I could not get Wi-Fi coverage in this space, even though it was advertised. 8. Having no recourse, but to resign myself that I needed to sleep here for the night I got ready for bed. Pulled down the comforter. There was a long dark hair on the sheet. My hair is short and white. There was also a smell to one of the pillowcases indicating that it was not a clean pillowcase. I got into bed with my clothes on and tried to settle down to get through the night. At 10 o'clock pm, whoever lives upstairs Came home and started walking around, absolutely no sound absorption, turned on their TV and for the next two hours, I was listening to their program clearly from my bed below. This morning, I was awakened at an early hour by the same loud movements from upstairs. 9. outside not 30 yards from my room there is continual beeping from a crossing light. The people are pressing in order to cross the street. When I finally reached a person, Dylan, at 844-2 94-5018, he listened to my complaints as he is paid to do, was very understanding as he is paid to be,he was quick to say that my money could be refunded. What he then said was I would need to pay the taxes for my "full refund" which amount to $250 British pounds And there was absolutely no way around that, that there was no one I could talk to, that there was no manager that he could relate me to, that he's been doing this for 3 1/2 years and it's never changed, that that is the rule. you need to refund every penny, including tax that I paid in good faith to rent this room. THAT IS THE VERY LEAST YOU NEED TO DO! NOT IN TWO WEEKS, NOT IN TWO DAYS, BUT TODAY. BECAUSE 1. I am now on my own to find lodging in this town for the next eight nights which are going to cost me a lot more, not only in time, but also in the effort to find someplace else to stay. 2. Bookings.com has ruined my long awaited and what I thought was well planned stay so that I can enjoy my trip. Instead, what has happened is I am sitting here 24 hours after arriving writing to you when I should be out enjoying my vacation. read more