Absolutely an amazing service. If you're looking for an amazing day around wine country, don't…read morethink twice, book them. Extremely professional, helpful, super responsive and they never hesitate to go out of their way to make sure you're looked after and have a special day. As a customer (and a small business owner myself), I can't recommend them enough.

WHAT AN AWESOME TIME!…read more Our friend booked this (party for six) and the bus picked us up from our resort (Playa Del Sol) at 10:45am. We proceeded to pick up another group of nine girls for a stagette party from another resort. Caleb was our driver and not only was he SUPER friendly, he was EXTREMELY informative and made great recommendations (Hello? We brought home six bottles of ice wine!) on wine (especially what was available in local liquor stores or not). We stopped at three wineries: Rollingdale, Indigenious, and Quail's Gate. We then dropped the stag party off at the boat while we went to Kalala Winery to try their 2016 Award Winning Icewine (luckily they had some in stock for us to take home!). We then drove down to the docks and switched places with the stag party and hopped on the boat with 'Nice-To-Look-At-Nick' for a stroll down the lake for a nice dip. It was really refreshing after a long day of wine tasting. Life vests were provided for us non-strong (read here: drunk) swimmers that wanted to jump in but didn't trust our alcoholic instincts. The water was fantastic! Nick was a great host as well. We arrived back at our hotel around 5:45pm so a full day! This was a great trip. I enjoyed, not only the wine tasting, but everything I learned from Caleb, a superb guide and our boat ride and swim with easy-going Nick. Very hospitable and such a great time! Highly recommended!

Here is our group feed back to you in our recent BUSINESS TRANSACTION…read more We regret we cannot give you a positive feedback for reasons as follows: We were not aware you processed the $100 on Aleta's visa without advising us that is why I was paying you cash that day. You were conducting company business on our time as observed by Kirsten and my wife, This is reasons why we were behind schedule. The $100 per person should have had at least a light sandwich meal + beverage included. We feel there should have been more than 3 wineries visited. We do not feel we got full value for $400. I regret that I will not be recommending your establishment to my organization. My experience was very below customer expectations. i was also HARASSED BY THE OWNER MAAJE TO REMOVE THIS REVIEW NOT GOING TO HAPPEN MAAJE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Excellent, friendly service. They picked us up at the Kamloops airport in a beautiful, clean,…read moreShuttle. The driver gave us a little history and background on kamloops as we ventured up to sunpeaks resort. I would recommend this service to anyone visiting Kamloops.

We had a great time on the West Kelowna half day tour. Right from the start there was great…read morecommunication from owner Nick. He answered all my questions and definitely appreciated our business. No Vax pass required now that the mandate has dropped. AJ our tour guide called me the day of to touch base and remind me of where and when we would be picked up at our hotel. An was right on time. We were a group of 4 with my 80yr old father joining us. Not only did AJ open and close the van doors, he made sure that my father got in and out of the van safely and securely. I really appreciated the extra care. We visited 4 wineries - The Hatch was by far our favourite. AJ carried our bought wine, carried them back to the van and even was our photographer! At the end of the tour AJ dropped us at a restaurant that was on our way back to the hotel and then offered to deliver our wine back to our hotel. Definitely above and beyond! Thank you AJ and wicked wine tours. You will definitely be our next choice the next time we are in town. Highly recommend!

We went with Danny, what a good time! I highly recommend this tour, Danny was super hospitable and…read morecool to hang out with. He was very informative and knew a lot about the local wine game. Danny was also well liked amongst the winemakers and people presenting the wines. It was super fun and a very very good time. Thank you sooo much! Ps: we purchased many good wines.

Unfortunately, I must leave a low rating because wheelchair accessibility was very poor…read more The guide was exceptional and so apologetic. But, this was a teaching moment for her as this was her first time locking in and securing a wheelchair properly on the shuttle. For some of the trips between wineries, I had to hang-on to my seatbelt that was attached to the floor in order to avoid tipping over in my chair. The first trip, I had to have my partner ( who has a very bad back) bend over and hang on-to the rigid frame chair to prevent me from falling forward or backwards. The bus ride was very, very, hot due to the air conditioning vent being at the back of the bus avoiding the designated wheelchair spot altogether. Overheating with a spinal cord injury can require emergency medical assistance because people cannot regulate their temperature. All of these issues should must be rectified as soon as possible especially as you are advertising as a wheelchair accessible shuttle service. Drivers should, at the very least, have practical experience, and extensive training for assisting people with disabilities in a wheelchair...and for this reason only, my review is a 2 out of 5 stars. This is unfortunate because everything else about the tour was exceptional, and all of the wineries had accessible ramps and washrooms. The Okanagan Wine region definitely does not disappoint! I just wish I could have relaxed on the excursion and felt comfortable and safe. Regretfully, Derek Moxam

First time in Kelowna, this was a gift to my partner for his birthday! Worth every penny!…read more Judy was our driver/tour guide, and she was excellent. Knowledgable, funny and the woman knows her wine! Went to 4 different winery's plus lunch. A total of almost 6 hours start to finish. I would absolutely recommend this tour for anyone who, like us, loves wine tasting and doesn't want the hassle of driving.

We had a long drive and wanted to stop someplace nice for lunch. We found this winery and decided…read moreto try it. The wines were good and the food was nice as well. The view is very pretty so it turned out to be a good place to stop and relax for a little bit. Everyone was very nice and helpful as well. The tasting room is large and also has lots of cute gifts inside can also buy. Very nice place.

Beautiful spot to stop for some wine or even a full meal. Didn't try the restaurant myself however,…read moreService at the tasting room was impecable with helping us select something we would really enjoy. The wine we selected in the end was great and we got to enjoy a nice sunny day at this stunning location

Aman picked us up from the airport in Abbotsford, after a long day of traveling home from work. We…read morewere diverted due to the wildfires, but the shuttle was on time and waiting for us. He drove us safely, and was very accommodating. The van was very new and comfortable. All in all, a great service.

You are better off renting a car than leaving your fate in the hands of this unprofessional…read morebusiness. We had a shuttle booked from Sun Peaks Resort and a flight to make. The shuttle driver forgot to pick us up! When I called to see where he was, about 15 minutes past the scheduled pick up time, Simer was rude and short with me. She said "be patient he is coming." She never called him to check and lied about it. What kind of shuttle service does not have a proper dispatch system to make sure all the guests are accounted for?! I was patient and the shuttle still never came, so when I called back that's when Simer realized he forgot to pick us up. She had to dispatch a new shuttle from Kamloops and when this one finally arrived we had to experience a terrifying drive as he sped down the road to try to make our flight. Overall, we waited an hour and 45 minutes for them to pick us up. After the fact, I had multiple phone calls with Simer to rectify the situation and she kept giving me the run around. They only gave me $15 dollars back...that was not worth the stress we had to go through as we had multiple flights that day to try to make!

We had an amazing day with Nigel from start to finish! He picked us up, drove us all around to six…read moredifferent wineries in Kelowna, cracked jokes, and taught us a great deal about wine and wine making. My fiancé and I were thoroughly impressed with how professional Nigel was while simultaneously making us feel like we were close friends. When we come back to Kelowna, we will definitely come back to Roots & Vines! You are in good hands with this company and you won't regret it. Plus, the price is well worth it! Highly recommended.

From the owner: Wine tours, Wine tasting, Brewery tours, Distillery tours & Adventure tours in Lake Country,…read moreKelowna, West Kelowna, Summerland, Penticton, Osoyoos/Oliver, Naramata and the Similkameen valley. Open all year! Winter Wine Tour - Snowshoe plus wine tour