We recently visited Maria's Alterations to ask about hemming a dress and adjusting the sleeves. The…read moredress we brought was a simple black floor-length gown with a slit--something that could easily be worn to prom, as a bridesmaid dress, or to a cocktail event. Based on the shop's own description of handling "formalwear," we believed it would qualify.
At the entrance, a sign stated the shop was by appointment only and for bridal and formalwear. Since we were already there, we stepped inside to confirm and possibly set up an appointment.
Inside, the woman (presumably Maria) was sitting on her phone. She stood up when we walked in, and after we asked about the dress, her response was simply "no." There was no explanation, no apology, and no effort to help point us in a better direction. The interaction was short, dismissive, and left us feeling unwelcome.
To be clear--the problem was not that the shop has limits on what it will alter. That is understandable. The problem was how it was handled. A professional response could have been as simple as, "I'm sorry, we only take bridal gowns, but you might try this other tailor." Instead, there was no kindness, no helpfulness, and no effort to provide good service.
While older reviews may praise the quality of the work, our experience suggests customer service is lacking. If you are considering this shop for an important dress, especially something sentimental like a wedding gown or prom dress, think carefully before booking. Professionalism and respect are just as important as skill, and unfortunately, that was not what we experienced here.
