Great communication and service!…read more We left behind a gadget over a month ago at this Homewood Suites. Not only did they find the item and keep it safe for us, but the front desk was very helpful and communicated with me effectively so I could get it back. Thank you to the housekeeping and front desk teams! Our stay was pleasant. The hotel was clean, offered a small but well-stocked breakfast buffet, and had a sign in the lobby with information on cruise line times--a nice touch for the many guests checking in for a night's stay prior to boarding a cruise liner.

I'm here for a few weeks and it's been great, just like my prior stays. I finally used the gym and…read moreit has everything I like except a setup for dips, but most hotels don't have that anyway. I've been using the pool this trip and have been enjoying that as well. The rooms are clean and all of the staff is always friendly, especially at the front desk. My only complaint is that the dryers have needed two cycles to dry and it adds up quick at a couple of bucks a cycle. The front desk responded quickly to my feedback, but I don't know if it was resolved.

Do not book your wedding block at this hotel. They were extremely rude and unhelpful to our guests…read more Not that it was a big deal but instead of giving us rooms facing the river they gave us rooms facing the parking lot. I called twice to ask if it was ok to drop off welcome bags for them to hand out as guests arrive both a month before the wedding and the day before the wedding. Both managers told me no problem... we do this all the time. I dropped off 25 bags the day the guests arrived. The manager was kind and pleasant. Then 6 days later they billed the groom for $163.00. Charging him $5 per bag 22% gratuity and sales tax. We called to dispute the charge the manger was very rude, refused to work with me, threatened to Charge a member of the wedding parties credit card and then hung up on me. You can't charge people for something they asked about three times to two different managers, and no one told me our other witnesses there was a charge. Not even willing to reduce the charge. If they knew there was a charge, why did they let me leave the hotel without getting my credit card information or collecting a fee. They knew I wasn't staying there. It makes no sense. Don't book with them.

Nice hotel, clean modern rooms, good personnel, great rooftop bar and food…read more I was shocked at morning coffee in lobby area. Almost $10.00 for a small cup of coffee and another $10.00 for a cup of granola, fruit, yogurt. Pretty steep for a mini breakfast.

I don't normally stay at hotels with exterior entrances, but I would stay here again!…read more Pros - the room was very cozy. It did not feel like your average hotel. We had the king suite (?) and it had a little kitchenette area as well. Also, Nick, up front, was super helpful and kind. Cons - we were on the first floor the 1st two nights of our stay and had a herd of elephants staying above us, so I got very little sleep. I know it's not the hotels fault for their heavy feet, but I would not recommend staying on the first floor! (The 3rd night I asked to get switched to a second floor room and was moved!) Overall, we enjoyed our stay and would visit again!

My home away from home!! Pegi is the best!!!…read moreBreakfast is great and the location is tops!! Been a regular customer for years and highly recommend!!

We were looking for a beach scape for the long weekend and most places were sold out. So I saw this…read moreB&B with great reviews and across the street from the beach and I called them in, Kim was super nice and informative, answered a bunch of questions and I booked. The next day upon our arrival we had a last minute change of plans, because the room had a very limited direct ocean view and weather was going to be raining the whole time, so a balcony or direct ocean front view was a must. Kim was kind enough that she showed us 3 other alternatives available and offered us a full refund if we didn't like any. So we went somewhere else but the little tour we took and all the little amenities, beach chairs, towels, umbrellas, the pool, the bed in the room, jacuzzi bathtub, breakfast place, everything looked prestige!!!

Our first visit to Windemere & it probably won't be our last! At 'sign in' we were shown around the…read moreproperty by Anna, a small heated pool, a fish pond, nice 'walking area' & access to the ocean right across the road in the back. Did I mention the private gazebo w/ 2 chairs, a short walk to the sandy beach? We stayed in room #3, 'Summer Garden' complete w/ a balcony facing the ocean. Breakfast was perfect, it was nice to order & not to settle for the host's 'creation', as in many B&B's. On the second morning Erika & Rachele served us breakfast, Rachele is from Maine & Erika is from RI. Erica does a perfect 'moon walk'! So much fun reminiscing about Maine. This could very well be the best B&B in the area Looking forward to seeing you all again!! xoxo

Excellent location, property, amenities but most importantly staff. Checked in for a few days as we…read moreawaited our cruise ship departure and who knew we would be able to see the Artemis Launch from the pier but I'll take it (plus)...came a little early to check in and decided to check out the breakfast buffet with the family and everyone was pleased (another plus). Rented a car but didn't want to pay an arm and leg for oceanfront parking (plus again), left my clothes in the dryer not to mention my favorite sweatshirt and the staffed mailed it to me (best gift of all)...extra towels on demand, clean and spacious room, and family friendly atmosphere...I didn't get a chance to check out the gym but I did enjoy the ice cream and coffee bar on the main level...on site pier restaurant and lounge are clutch for a late night. Easy decision...yes I would indeed stay again if visiting Cocoa Beach. Thanks again Hilton staff to everyone who was working.

I've been a loyal business and vacation traveler with Hilton for decades and never been this…read moredisappointed. The good... Room 719 was nice, although who puts the coffee and fridge behind the sliding bathroom door. Speakman shower head and lots of hot water make for a nice shower. The bad... since you can't control ignorant guests that let the heavy doors slam, the hotel needs to figure out how to stop it. They slammed all night long. The beach... Hilton has a huge parking lot this is open to the public for $25. The influx of people that would otherwise beach at the Motel 6, was never ending. Suitcase size radios with competing music was exhausting. Pool.. nice that it was heated in March and the splash pad is thoughtful. The actual pool area is small, chairs are tired. Beach bar .. nice view, lousy drinks. Overall a costly and enormously disappointing weekend.

I'm a repeat guest of this Hampton Inn staying here a couple times each year on business…read more Additionally I spend 100+ nights per year in all Hilton Brands/Diamond status. I have no issues with any staff I interacted with. All were friendly and professional. Breakfast was also a good experience. However the issues with the room will make me never stay at this property again. Room #516: Window treatments totally broken. A bucket sized "Damprid" left in the TV console and overflowing onto the floor/wet carpet. No coffee cups. Floor with visible trash/business cards from previous guest. Outlets in nightstand and desk so lose/old/cheap they can't hold a plug. All pillows look new but are a cheap/institutional foam core that made restful sleeping impossible. Bath tub missing the drain stopper. Recessed light in bathroom with burnt out bulb and/or broken. At a midweek/off season rate of $115 plus tax. Around $90.00 would be more appropriate for such a dumpy room. Any response from the hotel telling me to contact Hilton directly is a total copout...

My DH and I stopped in for 1 night while on our way to a wedding. The hotel has some wear and…read moretear and not up to the usual standard of most HI. The front desk was courteous. Our door to the room had damaged that appeared someone tried to pry it open. The window shade was totally broken, water stains on the ceiling and painting pealing off the bathroom door. The room itself could have used a deep cleaning. We have always enjoyed and felt comfortable in HI in the past but this may have convinced us that we need to seek other accommodations.

Great experience at this location. From the friendly staff to the cleanliness of the room, we were…read moretreated like royalty. The hotel's location was especially convenient, close to Brevard Zoo and directly across the street from The Avenue with plenty of shopping and restaurants within easy walking distance. The included breakfast was a nice bonus too, with a decent selection to start the day. Overall, everything about our stay felt smooth, comfortable, and special, and we would definitely stay here again.

Looking for a spot that is close to the cruise port but also has some dinner options close. This…read moreplace fits the bill. Really nice and updated Fairfield with the coolest bar I have seen at one of these. Rooms were large and clean. Bed was a little hard but not bad. Breakfast was ok with the standard stuff like waffles, bagels and yogurt. Staff were very friendly and helpful. Great place for a stay.

This was my first time staying at this hotel brand. I'm frequent at a residence inn is Homewood…read moresuites when it comes to long-term stays. Let me start by saying that this hotel is brand new. Everything was clean, functioning, and just nice. I guess I'm not used to a bare minimum extended stay type hotel, so I wasn't sure what to expect. First of, no soap. You need to buy or bring your own. Didn't think much of it, so that was fine. The rooms have a stove top and full fridge, so you'd think there'd be some utensils, cups, plates.... guess again.... nothing. But I did have a chopping board. Eneded up buying cooking pans, utensils, knifes, plates, cups all to just leave it there at the hotel. Great. Overall, it served its purpose as a nice extended stay place. It was very secure, which was nice, plus a decent location. The laundry center only takes quarters and the front desk didn't have enough change to cover the cost of a wash and dry cycle so that was an adventure to find quarters. Other than that, the ladies at the front desk were very nice and super helpful with recommendations. It would be nice to know before booking that this hotel doesn't offer any sort of cookware or basic essentials. I would stay at this brand again now having some experience.

We checked into room 315 for one night. We had a small immaculate apartment with a lot of storage,…read morea full kitchen, pantry and king size bed with a view over a parking lot. Check-in and checking out was easy & quick. This hotel has a complimentary breakfast until 930 that has the usual yogurt, cereals, powdered eggs, juices, and waffle machine. The pool & hot tub are opened until 9 pm. The large pool had a lot of seating, towels, restrooms, some shade and a hot tub. There was an outdoor bar restaurant with some grills with lots of seating. There was an adequate fitness room, but there weren't towels and the air wasn't circulating; it was hot. The back of Burger King was against our hotel and the whole time we were here we smelt their flame broiled burgers. Our room was quiet, air conditioning worked well, bed was comfortable and the shower was hot. The towels were thin and worn the toiletries smelled like detergent.

We stayed in room 228. It was not the best stay. The room seem clean but the tub clogged and it was…read morepoop residue behind the toilet when we first entered. The double beds were made nice. However there are bed bugs. My daughter slept under the sheets and the back of her legs and back were completely bitten with clusters of red bites. I slept on top of the other bed and had no issues. My best friend slept on the sofa bed and had a serious dip in it. I was unhappy with my stay due to those conditions. The pool and hot tub was amazing. I also had restaurant room charges on my account which I didn't do or even approve.

This hotel is rather new or at least has some good updates. Overall it was clean and most of the…read morestaff was pleasant. We loved how the bathroom had two separate entries, one from the main area the other from the bedroom. This was helpful. Our children did not need to enter the room to use the bathroom or disturb us at night. However, the size of the bathroom shower was unusually small. The room also lacked a cook top stove but had a dishwasher, sink, full-size refrigerator, and microwave. The other reason for the four star rating instead of five is the breakfast bar lacked meat, not even a sausage crumb very disappointing.

This was better than expected. The staff was friendly at check in. The lobby and hallways were…read morewell-maintained. The room was very clean and spacious. It came with a good sized kitchen. There is also a separation curtain between the bed and sofa bed. It's good for families. The only issue is one of the two elevators we're working. I'd recommend to families who are looking for an extended stay.