DO NOT get Invisalign treatment through this office. My experience has been an absolute nightmare…read more The entire process has been frustrating, unprofessional, and extremely disappointing.
During my second appointment, the doctor performed IPR between teeth #7 and #8. That was not on my treatment plan. After this, I was left with a noticeable gap between those teeth. Since then, I have also experienced other teeth becoming crooked, my bite no longer feeling properly aligned, and jaw pain that I did not have before.
Scheduling has been another major issue throughout my treatment. Patients are instructed to call when they reach the last tray of each set of aligners. However, when I followed those instructions, appointment availability was extremely limited. At my second appointment, I explained that I had called approximately four weeks earlier trying to schedule. The doctor's response was, "It's probably because of the holidays," referring to Thanksgiving.
If an office does not have sufficient appointment availability to provide Invisalign treatment in a timely manner, patients should not be financially penalized for delays caused by the office's scheduling limitations. My treatment has been unnecessarily extended due to time spent waiting for appointments, yet I am now being held financially responsible for that additional time.
Unfortunately, the problems have continued while I have been trying to transfer my Invisalign case to another provider. Invisalign notified this office of my transfer on August 5, yet the office has continued billing me and telling me that I am responsible for the remaining balance.
There have also been issues with my orthodontic dental insurance. I was given documentation showing that my orthodontic claim had been denied, but no one explained to me why it was denied. After looking into the issue myself, I discovered that my orthodontic insurance had been submitted as secondary insurance when it should have been submitted as primary. This has created yet another complication that I am now having to deal with while trying to transfer my care.
I started Invisalign expecting professional care, proper management of my treatment plan, and an improvement in my teeth and bite. Instead, I am now dealing with a visible gap, crooked teeth, an improperly aligned bite, jaw pain, repeated scheduling delays, billing issues, insurance complications, and difficulties transferring my case to another provider.
What should have been a straightforward orthodontic treatment has turned into an incredibly stressful and frustrating experience.
