I really wanted to enjoy my experience with Worcester Wares, but unfortunately things took a bad…read moreturn before my order was completed. I went to Worcester Wares to order some custom shirts for my small business. I paid the full price up front (mistake on my part) and patiently waited for the project to progress. I promptly sent in all of the graphics needed to make the various shirts I had ordered. Months into the project I was informed the the owner was dealing with some personal matters, which I was understanding and patient about. She did deliver some of the products I had ordered, and indicated that she was working on the remaining products. Some of the shirts had a defect, which she said she would rectify. The hoodies that I ordered were supposed to feature a large logo on they back, which the ones she delivered did not. After that visit, it was radio silence. I sent several emails and messages inquiring about timeframe for delivering the remaining items, but did not get any response from her, or from anyone at Worcester Wares. I began this process in early December 2025, and paid for my items in full at our initial meeting. It is now May the following year, and I have not hard anything from the owner since February when she dropped off a few of the items I had ordered, despite several emails and phone calls. Unfortunately I would not recommend Worcester Wares to another business. I am now out several hundred dollars and have only a small handful of the shirts that I ordered, some of which were not made as ordered. Very disappointing.

The merch is cool, but the customer service leaves a lot to be desired. We attempted to get some…read morecustom shirts made and it never happened. Each time we were given a date for review of the artwork, or to see a mock-up, we NEVER heard from her. Texts, calls and emails went unanswered for weeks and weeks. We went back to the store several times and were only given excuses. This was a special project that we were excited about and it never happened. Interestingly, she told us that "small businesses value every nickel" spent, and then, nothing!

Great selection of local art, chocolates, cards & more but the staff is not friendly or welcoming…read moreat all. I wish I could say otherwise because I'd really like to support this place & the local artists represented. While shopping, another guest asked the cashier about if any weaving classes were available in the near future but the only response was a grunted "no." Seems like a friendlier response was warranted so I stopped the shopper on her way out to tell her & her daughter about "A Place to Weave" in Fitchburg, MA. My point is, isn't the Worcester Center for Crafts mission to support the craft community? It isn't hard to do and a friendly word goes a long way.

I discovered this place last year and am so glad I did. This isn't crappity ass crafts. It is a…read moreplace to learn artistic crafts. I took glassblowing and flame work. Glassblowing was very interesting but too hard for me. I'm really glad I took it for the experience and I would probably do it over again just to try it out. It requires a lot of coordination, so if you are as klutzy as me, you might find it too difficult too. As described in their catalog, flamework is: Tthe process of shaping glass rods and tubes into small objects over the flame of a torch. Begin by making beads, pendants and marbles to establish a foundation of technique. As the class progresses, projects will advance to include the creation of solid sculpture and hollow forms such as flowers, holiday ornaments, and perfume bottles. Small class sizes and one-on-one instruction allow students to work at their own pace. I love this class and the instructor, Jake Vincent, is patient and a great teacher. You don't have to be quite as coordinated to do flamework. In addition to glass classes, they have classes in clay, metal, fiber, photography, wood, and design and multimedia. They have a gallery too. I haven't been yet, because the glass studio is in a separate area of Worcester. I've heard its great and intend to go soon. I'll update this post when I get there. Oh, and it isn't as far from Boston as you think. Check out their catalog on their Website.

Called because it was over a week and I hadn't received a call that my item was ready for pick up,…read morebut my friend who painted with me got a text days before that hers was ready. I reached out to the studio and they told me my item was there... not sure what or how they were planning to get in contact with me. At the visit I left my name, my number, a description of my item and noted I painted my initials on the bottom of the item - wrote all of this down on the little scrap paper they gave me to write my info. I'm guessing they lost it.... I go to try and pick up my item today, sign says closed 7/18... it's 7/17, no mention on the phone when I called yesterday or on their social media page(s) that they would be closed due. Frustrating to say the least. Items available to paint upon arriving for the visit were sparse so overall, all of these things combined, it was not worth the hassle.

I highly recommend this studio, Kristen was awesome! I had several people interested in getting…read moretogether for nostalgic ceramic Christmas trees. She accommodated, she personalized hour pieces and was great to work with! We are thinking about making a tradition with several of us. Thank you Kristen, you rock!

This holiday season the amazing Gallery Store at the Worcester Center for Crafts saved me many…read moreinfuriating and unsatisfying trips to the mall. The staff (I believe it was Candy and Sam who helped me) are well educated about everything in the store from the scarves to the jewelry to the glass and ceramics. It's rare to find truly knowledgeable and approachable staffers in a unique and invigorating setting outside of a major city! I don't come to Worcester often but I will certainly make the Gallery Store a stop the next time I'm in the area.

I really wanted to enjoy my experience with Worcester Wares, but unfortunately things took a bad…read moreturn before my order was completed. I went to Worcester Wares to order some custom shirts for my small business. I paid the full price up front (mistake on my part) and patiently waited for the project to progress. I promptly sent in all of the graphics needed to make the various shirts I had ordered. Months into the project I was informed the the owner was dealing with some personal matters, which I was understanding and patient about. She did deliver some of the products I had ordered, and indicated that she was working on the remaining products. Some of the shirts had a defect, which she said she would rectify. The hoodies that I ordered were supposed to feature a large logo on they back, which the ones she delivered did not. After that visit, it was radio silence. I sent several emails and messages inquiring about timeframe for delivering the remaining items, but did not get any response from her, or from anyone at Worcester Wares. I began this process in early December 2025, and paid for my items in full at our initial meeting. It is now May the following year, and I have not hard anything from the owner since February when she dropped off a few of the items I had ordered, despite several emails and phone calls. Unfortunately I would not recommend Worcester Wares to another business. I am now out several hundred dollars and have only a small handful of the shirts that I ordered, some of which were not made as ordered. Very disappointing.

I love this place! I bought a few items for Christmas gifts this year. Will definitely be back…read moreafter the holidays to pick out a few things for myself. Everything is so well curated. Lovely local business

This place is absolutely amazing. We were talked through step by step as to how they would go about…read morecreating our custom shirts. We learned a lot of things throughout the process. I couldn't have been more happy with my order. The owners are really nice. They really put a lot of time and effort to work with you throughout each step. From updating the status of your order to emailing you suggestions, they really cared for the service they provide to their customers. I definitely recommend MassThread to anyone.

Great products produced by a great family! Very happy with my custom printed hoodie from Mass…read moreThreads! Quality is exceptional, large selection of available garments! Was able to mix and match styles and sizes and colors without any issue. Fast quote and turn around. Shipped all the way from Mass to Cali! When you buy from Mass Threads, you are supporting American small business! Thanks Joshua and Andrea for the excellent work, we really truly appreciate how nice these hoodies are. A+