Not sure what's wrong with the other two reviewers , must be a low IQ issue anyways nothing wrong…read morewith the store very beautiful inside people always seem helpful!

Really bad customer service. Grabbed a dog toy from hanger that was clearly marked $9.74 in bright…read morered sale tag. There was 4 of this toy hanging there. At till it rang up as $24.99, when I said something the girl walked over took a picture and said I have to talked to my manager. Manger looked at it and said sorry I cant do that price that was there. Another customer could have switched stuff around. I replied with a customer moved 4 of the exact same toy to a sale tag, really. Apparently it happens and I was offered 10% off. Managers attitude was overall rude and uncaring. Will never shop there again-

Great local pet store! The staff is knowledgeable and genuinely eager to help you care for your…read morepets. Highly recommended!

Best pet store in kelowna! Hands down super friendly and knowledgeable staff owner is very…read moreprofessional and caring and goes out of his way to help anyone and anything even after hours! We love this store and highly recommend it

I never give anyone a great. However, the service and staff make this store are definitely in that…read morecategory. i have never gone in this store when anyone has been in a bad mood or grumpy or just basically ignored you. Such a refreshing change from most places I have frequented in the past few years. The staff at this store definitely deserves a big shout out for always being helpful, friendly and patient. Good going.

From the owner: At Bosley's, we understand that your pet is a part of the family because we're devoted pet lovers…read moretoo. Bosley's has been providing pets with everything they need to be healthy, happy and active for many years. At our friendly, neighbourhood stores you'll find a great selection of pet food, treats, toys and accessories, along with specially trained Animal Care Experts who are committed to helping you shop the best nutrition and products for your pets. A large number of our stores are locally owned and operated in communities across British Columbia. Step into any of our pet-friendly stores for exclusive brands including Performatrin and Performatrin Ultra - cat and dog food scientifically developed by our in-house nutritionists.

DO NOT GET YOUR DOG GROOMED AT PETSMART KELOWNA!!! Horrible grooming from Ki and even worst…read morecustomer service from the grooming manager, Kaylee. She seems to enjoy giving horrible customer service. The manager overcharged me for my service when I came back to pay for the grooming and didn't even care to hear my perspective on the issue. Petsmart, give your staff training, especially management. The groom was shorter than I had asked for and half of my dogs tail was short and the other half was long. It is evident that this groomer has no training and neither does the grooming manager. If I could give this grooming salon no stars, I would. Avoid the hassle for yourself and don't take your dog here. There are much more caring groomers out there.

Bought a 75 gallon tank that had a factory flaw The staff were amazing Took back the tank and I…read moreended up buying a 125 with stand Patient and very helpful people !!!

This place is clean, always able to help with accurate knowledge…read more Every single time I go in there they are so willing to offer info. As well they order in what I need on a regular basis without having to ask anymore

From the owner: Healthy pet foods and treats, raw food diets, specialty pet items, special ordersread more

LOL. So I wrote a not very nice review about the poor customer service at Total Pet in Kelowna, BC,…read morefirst they said I was from San Francisco, US, NO I am from Penticton, BC! I had complained about phoning and that they do not answer the phones, I have now tried phoning the store FIVE times and NOBODY answers the phone!!! Here is the post for their hours: 9:00 AM - 9:00 PM Open now WHAT A JOKE!!!! Like I said, Pet smart has no problem answering their phones.........

I recently got a Budgie and wasnt exactly sure what i was looking for to feed her. I asked for help…read moreand the guys just pointed toward the back of the store and walked away. Then after picking out something by myself i went to the cashier and he glared at me as i walked up and afterward i asked for a bag. He put my items in the bag, tossed it over the counter at me and turned away without saying anything. Clearly this place doesnt believe in customer service.