My first experience with Kelowna Paw Spa was not very good…read more When I arrived, I was greeted by an employee, showed them a picture and explained what I wanted done. I was told that the groom was going to be about 3 hours. When I arrive back to pick up my dog, nothing I asked for was done. I had to send him back to have his bum done. I paid $81.90 plus a tip for the groom. When I got home and really had a chance to look at my dog, it was worse than I thought. I emailed the owner and received a call back the next day. I took my dog back in to have him redone. I was advised by the owner that the person who accepted my dog was only the dog bather and not a groomer. I'm not sure how the groomer is supposed to know what I want when the groomer hasn't spoken to me or seen the picture I showed. For every question I asked, there was an excuse. When I inquired whether the $81.90 was the price for a full groom or a tidy, she told me that that's what they had charged me because they charged by the hour. My regular groomer takes an hour and a half and does an amazing job. Unfortunately, she's away right now.I'm not sure why it takes 3 hours. Is this so they can charge more? I've never heard of a place charging by the hour. I'm finding that groomers are charging more ($80+ for a small to medium dog) but most grooms are mediocre. It's very hard to find a good groomer now. Kelowna Paw Spa's website shows nothing but positive 5 star reviews. I honestly don't think that every customer they have gives them a five 5 review. I'm only giving them a one star review because I can't give them a zero.

Thank for such an amazing groom on our doodles! Best haircut we've had and your price was very fairread more

I agree with Stickers B. They are rude and treat people horribly. I'd be concerned about how they…read moretreat pets. Takes them hours to groom dogs and they won't let you see where they are or where they're being groomed. Seems shady to me.

unprofessional staff, posting rants on Facebook about customers then deleting people's comments as…read morefeedbacks. I've also never had my dogs haircut take 3-4 hours...

I've followed this groomer as she's moved locations many times to very inconvenient locations. The…read morenew location is the worst. I've always tipped heavy knowing that my dog can be on the difficult side, sitting down a lot as he's older and feels unsafe on the table. I make my appointments 3 months in advance and have always asked for a reminder text so I don't miss/forget. The last appointment I received the reminder minutes before I was due to be there. My dog was experiencing health issues, which I explained. We thought he was near his end and has gone blind. I explained that I wasn't sure how he would manage a long Grooming appointment. I was nervous about it. She replied, "we'll just cancel then, Hope he gets better". Later to be informed I can't book again without paying half of that appointment as a fee for "missing" ($65). I think this is very ungrateful, and not very understanding. Also, if you offer reminder text, actually do them! The actual Grooming was always done well, but nails were always missed so i started bringing him to the vet for that.

Great service and care. Thank you Julianna for taking care of our loved puppies…read more Prices are great and the playground is amazing for the doggies.

Our Mabel stayed here for a week at the end of August/beginning of September. When we picked her…read moreup, we were told there was 1 confirmed case of kennel cough. She had green gunk in her eyes. When we got home, we noticed her coughing and took her to the vet. She was diagnosed with pneumonia. PNEUMONIA. When I spoke with Marcel, it seemed like no big deal. I understand that dogs can get kennel cough but her symptoms were so severe it became pneumonia. They didn't call anyone because they didn't notice anything wrong with her! Total cop out. I have been using this kennel for a decade and will not be back. BTW, their policy is to call owners when there are 2 confirmed cases of kennel cough. Anyone receive a call in early September?

Frank is extremely experienced and knowledgeable. I am new…read moreto the area and brought my senior Yorkie to him. Not only did he do an amazing job grooming her, but he did extra work that other groomers "couldn't" do. Go to Frank! He is legit.

Brought in my 2 year old, 7 pound puppy to get her nails groomed. Frank was grabbing her by the…read moretail while he was trimming her nails, which began to freak her out. When she understandably tried to nip at his hand and run, he proceeded to pull her off the table by the tail and hung her above his head for several seconds. Didn't even bother to grab her by her harness. Also saw 2 other dogs kept in kennels (which were way too small for their size) that were visibly shaking and in a state of fear. Do NOT take your dog here. Frank works alone and without supervision, and other dog owners leave them in his care while they carry our their daily duties which is frightening, because I assume they've never truly seen how he operates. His workspace was also very unkempt and untidy, which is most likely a factor in some of the other dogs contracting kennel cough after their stays here. SPCA has been notified and conducting an investigation.

I had called and got a quote for my 6 month old golden doodle. This would be his 2nd haircut as…read moreour groomer had closed so had to find a new one. I was quoted $80 for a full groom. When i went to pick him up the charged me $115.00..!!! I told the girl I was quoted $80 and she said they had to cut more than what maybe was told to me. If that was the case they should have called me first. I would have been "OK" with maybe $10 more but really...another $35.00 ...RIDICULOUS.... POOR Customer Service.

Such a great place they have trimmed my dogs nails and I take him for dog sitting quite often he…read moreloves it there and I is tired for two days usually after picking him up! Odis loves it there. Happy fur baby happy mommy!! 5 stars definitely recommend

I have taken my Border Collie here for the last 7 years. She was a rescue and can't be groomed at…read morehome so they have to work extra hard to groom here. Always do a great job, friendly and reliable and never complain about how matted and tangled her fur is she is when she gets there.

Just used this Groomers and it was fabulous they did an awesome job at a terrific price very…read morereasonable I will now be able to get my dog groomed twice as often Thank You

DO NOT GET YOUR DOG GROOMED AT PETSMART KELOWNA!!! Horrible grooming from Ki and even worst…read morecustomer service from the grooming manager, Kaylee. She seems to enjoy giving horrible customer service. The manager overcharged me for my service when I came back to pay for the grooming and didn't even care to hear my perspective on the issue. Petsmart, give your staff training, especially management. The groom was shorter than I had asked for and half of my dogs tail was short and the other half was long. It is evident that this groomer has no training and neither does the grooming manager. If I could give this grooming salon no stars, I would. Avoid the hassle for yourself and don't take your dog here. There are much more caring groomers out there.

Bought a 75 gallon tank that had a factory flaw The staff were amazing Took back the tank and I…read moreended up buying a 125 with stand Patient and very helpful people !!!