Not sure what's wrong with the other two reviewers , must be a low IQ issue anyways nothing wrong…read morewith the store very beautiful inside people always seem helpful!

Really bad customer service. Grabbed a dog toy from hanger that was clearly marked $9.74 in bright…read morered sale tag. There was 4 of this toy hanging there. At till it rang up as $24.99, when I said something the girl walked over took a picture and said I have to talked to my manager. Manger looked at it and said sorry I cant do that price that was there. Another customer could have switched stuff around. I replied with a customer moved 4 of the exact same toy to a sale tag, really. Apparently it happens and I was offered 10% off. Managers attitude was overall rude and uncaring. Will never shop there again-

Great local pet store! The staff is knowledgeable and genuinely eager to help you care for your…read morepets. Highly recommended!

Best pet store in kelowna! Hands down super friendly and knowledgeable staff owner is very…read moreprofessional and caring and goes out of his way to help anyone and anything even after hours! We love this store and highly recommend it

DO NOT GET YOUR DOG GROOMED AT PETSMART KELOWNA!!! Horrible grooming from Ki and even worst…read morecustomer service from the grooming manager, Kaylee. She seems to enjoy giving horrible customer service. The manager overcharged me for my service when I came back to pay for the grooming and didn't even care to hear my perspective on the issue. Petsmart, give your staff training, especially management. The groom was shorter than I had asked for and half of my dogs tail was short and the other half was long. It is evident that this groomer has no training and neither does the grooming manager. If I could give this grooming salon no stars, I would. Avoid the hassle for yourself and don't take your dog here. There are much more caring groomers out there.

Bought a 75 gallon tank that had a factory flaw The staff were amazing Took back the tank and I…read moreended up buying a 125 with stand Patient and very helpful people !!!

LOL. So I wrote a not very nice review about the poor customer service at Total Pet in Kelowna, BC,…read morefirst they said I was from San Francisco, US, NO I am from Penticton, BC! I had complained about phoning and that they do not answer the phones, I have now tried phoning the store FIVE times and NOBODY answers the phone!!! Here is the post for their hours: 9:00 AM - 9:00 PM Open now WHAT A JOKE!!!! Like I said, Pet smart has no problem answering their phones.........

I recently got a Budgie and wasnt exactly sure what i was looking for to feed her. I asked for help…read moreand the guys just pointed toward the back of the store and walked away. Then after picking out something by myself i went to the cashier and he glared at me as i walked up and afterward i asked for a bag. He put my items in the bag, tossed it over the counter at me and turned away without saying anything. Clearly this place doesnt believe in customer service.

What a kind and courteous place this is! For more than a year now I have been buying my pets food…read morehere. When my dog became more senior with special needs I could count on the wonderful owner and her staff to listen, ask questions and feel truly valued. The past months became more difficult and still there was nothing to big for them to tackle along with my vet. My fur baby is now gone, but when I find another pet I will be back as a regular, very satisfied customer.