Great experience, friendly, relaxed, highly knowledgeable in instruments in the store. Clean. Nice…read moreselection. Stop in!

Pretty awesome little store, they've got a nice selection of picks and strings for how small the…read morebusiness is. This will definitely be my go-to shop from now on

Everything!!!!! Nice selection, good service. Love the guitar & will start lessons soon.read more

Always a great experience when I visit this store. It's one of the last few non chain stores…read morearound. Great services here. Owner is professional and knowledgeable of many instruments. Always some cool gear here.

A fun place to go. The music and atmosphere is great. The people that run it are fantastic people.read more

My son started lessons 2 weeks ago. The teacher, Brent was late to the 2 lessons we attended-10mins…read more or more late. Very unreliable. The 2nd lesson he was 13 mins to late & taught him for only 14 mins & we were charged for a 1/2 hr lesson! We will not be back! I feel like I should be reimbursed for the last lesson! They also charge to use a credit card & customers aren't forewarned. If I could've left 0 stars I would have!

Purchased a drum head from them. They advertised the wrong drum head and sent me a head I didn't…read morewant. It looked very similar so I tossed the packaging. They told me I couldn't return the head because I didn't have original packaging. So now I'm stuck with a product they falsely advertised. 100% will never buy from Sim's again.

The best store in the area for professional grade acoustic stringed instruments. The instruments…read moreare pricey, but you get what you pay for.

I've been a customer for 15 years, and am never disappointed. They do all my fretted instrument…read morerepairs, as well as my saxophones.

I brought out my four electric basses from storage and the staff worked wonders on them. They…read moreadded parts and fixed issues at affordable rates and efficient timeframes. They're also nice folks and give helpful advice.

Grady has always treated me well. If he don't have an item you're looking for, he'll…read morefind away to find out if he can get it, or recommend another Dealer. I've bought many items from his Store and have had no problems with service. His Store isn't far from me. I go to him first before I go anywhere else. Daniel L. Glenn

Been going here since around 1990. They used to have some nice stuff, like high-end Fenders,…read moreoccasional Gibson acoustics, etc. They also are currently one of two Martin dealers in the area. I actually bought an amp there years ago, and many accessories over the years such as string, hardware, etc. They've always been pretty friendly, although they follow you around the entire time once you enter the store and show any interest in the guitars. The nicer stuff now is over-priced by about 10%, and they won't come down at all. The Martin section is in a dark part of the store, and the guitars are not at all featured in any way (they look like they have old strings on them, as well). For a few years, they'd actually follow you around with a cloth and take the guitar from you after you tried it out and buff it down really good--okay, understandable, given the part of town the store is in. But the straw on the camel's back for me was a few months ago when I dropped in on a Friday afternoon during lunch. I was in actually in the mood for an archtop, and they had a nice Ibanez Artcore AF-105 in stock. I've played and handled dozens of guitars over the past thirty years that I have played, and baby my own guitars, but when the nice young sales girl looked at me and said that I'd have to commit to buying the guitar before I could try it out, I just stood there, looking at her in disbelief. I could have been pursuaded that day--I was feeling weak--to walk out the door with that thing--if only she'd known. . . . Well, that phrase sort of shook me out of my trance, and I said something like "that's okay--thanks anyhow." She tried saying that it wasn't personal, or that they didn't trust me, it's just. . ." I know--all kinds of freak-looking people walking in the door in work clothes handling the stuff like they do at Guitar Center, and then me, in professional clothes taking a break from my professional job choosing to come to your store. Thanks, guys, for ruining it for the rest of us. And no thanks to Tri-City. I hear the place is for sale now.

I dropped several bass clarinets off to Star on December 5th, 2025. At the time, the tech was not…read moreavailable, and I was not quoted a price or a timeframe, but left them there knowing it would be a while before I got the instruments. On December 12th, I called Star and asked for an update, and I was told the tech would start on it in January as they have a large school instrument backlog and was quoted a price. On January 12th, I called and asked for an update and they told me it would be 2 weeks, as they still have a large school instrument backlog. Today, January 26th, two weeks later, I called twice. At 1pm when I called, they said they had no info and would call the tech for me and call me back. At 5:14pm, I called again as they had not returned my call, and they said it would be another two weeks before they would even start on my instrument, still citing a large backlog, saying that there were 10 instruments in front of mine. At this point it has been too long, and I am ready to pick up my instrument and take it somewhere else, so I offer to head down there before they close, only to be told I can't pick it up today, because my instruments are at their shop. So I offer to just drive over to their shop instead to save them the trip, and they say that I cannot go to their shop, without providing a reason why. I would not recommend that anyone go to star music to get their own personal instruments repaired, they clearly do not have the staffing nor the organizational skills to handle their business, and they get defensive and rude when you call them out for poor business practices. I simply do not trust a business that has a backlog of school instruments after the school year is a month in. They either need to hire more people, or stop accepting such a high volume of repair work, it is simply unacceptable that a customer should have to wait almost two months with no proactive communication from Star. I've tried multiple technicians in the area and have found that only Pecknel music in Greeneville is capable of delivering timely, quality work with an accurate upfront quoted price. I have never had any of my instruments take longer than two weeks at Pecknel. I hope not to have to deal with Star Music ever again

Mrs. Tucker is who I met there yesterday. She was very…read morewelcoming and accepting of my traumatic brain injury causing me to need things done in an unordinary way than I thought she usually does business. She told me there might be the pair of headphones around, but a new manager moved things around and they might be there but, hidden. I didn't have time for such a marvelous tail. It's a good family business

I dropped several bass clarinets off to Star on December 5th, 2025. At the time, the tech was not…read moreavailable, and I was not quoted a price or a timeframe, but left them there knowing it would be a while before I got the instruments. On December 12th, I called Star and asked for an update, and I was told the tech would start on it in January as they have a large school instrument backlog and was quoted a price. On January 12th, I called and asked for an update and they told me it would be 2 weeks, as they still have a large school instrument backlog. Today, January 26th, two weeks later, I called twice. At 1pm when I called, they said they had no info and would call the tech for me and call me back. At 5:14pm, I called again as they had not returned my call, and they said it would be another two weeks before they would even start on my instrument, still citing a large backlog, saying that there were 10 instruments in front of mine. At this point it has been too long, and I am ready to pick up my instrument and take it somewhere else, so I offer to head down there before they close, only to be told I can't pick it up today, because my instruments are at their shop. So I offer to just drive over to their shop instead to save them the trip, and they say that I cannot go to their shop, without providing a reason why. I would not recommend that anyone go to star music to get their own personal instruments repaired, they clearly do not have the staffing nor the organizational skills to handle their business, and they get defensive and rude when you call them out for poor business practices. I simply do not trust a business that has a backlog of school instruments after the school year is a month in. They either need to hire more people, or stop accepting such a high volume of repair work, it is simply unacceptable that a customer should have to wait almost two months with no proactive communication from Star. I've tried multiple technicians in the area and have found that only Pecknel music in Greeneville is capable of delivering timely, quality work with an accurate upfront quoted price. I have never had any of my instruments take longer than two weeks at Pecknel. I hope not to have to deal with Star Music ever again

I was given the third degree about renting a viola for my daughter at the end of the school year…read more The sales associate was very rude about it. I didn't realize students don't practice their instruments over the summer?? I don't have to justify why I'm renting an instrument. I received the same poor service a few months ago when I purchased reeds for a clarinet. In both instances I was treated as if I was inconveniencing them.

Really friendly staff. Had pig hog xlr cables on sale. Win win, Will come back in! Brands I can put…read moremy trust in make all the difference.

They cancelled my pre-paid order twice without any explanation and then called me a scammer,…read moreclaiming I was gonna steal from them...Very rude, uncalled for, and hurtful. I've been shopping online for more than 15 years now, and this is easily the most disrespectful seller I've dealt with. Appalling service.

Quality merchandise and very friendly people. I give it my highest recommendation! Been coming here…read moresince the 80s

Dear Johnny(owner), We had a very unpleasant experience at…read moreyour business today. We were shocked today and really disappointed. We are a recently engaged and excited couple that were out shopping for a men's wedding band for our wedding. I have purchased products from you in the past, many years ago, while in college. Today, I was totally embarrassed and taken off guard with our experience while visiting your establishment for the second time in two weeks. We saw a wedding ring that we liked, and we asked for better pricing. You(owner) gave us better pricing. We then asked for a lower price because we noticed that the jewelry item did not have any supporting authentication documents or jeweler trademark(i.e. 10kt, 14kt,18kt gold quality). Negotiation in the jewelry business is widely accepted across the ENTIRE globe. You(owner)said that you have "over 40 years experience in the business and you stand behind what you sell." My finance politely asked for you to test the gold and the diamond of the ring, so that we could make sure that we are making a wise investment of several THOUSAND dollars. You(Johnny) became very belligerent and raised your voice at me as well as my fiancée (while other customers were in the store) to "Take it or leave it, and that you are not breaking down your equipment to test any thing!!" We were very shocked and upset with your behavior. I stood there for a minute thinking that you would have some human decency to apologize for speaking in that manner. You did not. Nonetheless, We politely said "thank you" and walked out of your establishment. We are not going to spend $ .01 with your business ever again. WE, as consumers, DID NOTHING WRONG. When you(pawn shop owner) purchase items from customers, you don't take their "word"concerning the quality. You(pawn shop owner) test every piece of jewelry that you acquire to ensure authenticity. Even IF the item is $100 that you are investing in. You as a business owner, make sure that you are taking due diligence. Is that not correct? I and my fiancée both, were nice and gracious to your staff. If you don't have respect for us as clients, you don't deserve for us to spend money(thousands of dollars) with your establishment. We have NEVER been spoken to in that manner at any jeweler or Pawn Broker. Sir, human respect is the only respect. Period. Your customers keep you in business. We are children of God, most importantly, and we should be treated with kindness and respect. Your staff members(aside from you Johnny) were very excellent, kind, and helpful. I thought hard and long before writing this review. Wrong is wrong just wrong. Even after you being in business for 40 years, there are things that still need to be learned. OUR customers make us successful. The citizens of Columbia and surrounding areas work hard for our money. We are not robbing your stores and committing crime. We have been raised by two great families. We were taught ethics and morals. We pay our taxes, state, local, and federal. We support our local economy and businesses. We can shop anywhere in the world or just simply order what we want online. We choose to patronize our local businesses. What more do you want from us Sir? I'm sure in your world, we would just get yelled at by you , insulted , embarrassed, and then turn around and spend several thousands of dollars with your business. What is that exactly? Is that what you get or expect when you and your spouse patronize your local businesses and spend thousands of dollars? We will still support our local businesses that deserve our money and business. We deserve better Sir.