I dropped several bass clarinets off to Star on December 5th, 2025. At the time, the tech was not…read moreavailable, and I was not quoted a price or a timeframe, but left them there knowing it would be a while before I got the instruments. On December 12th, I called Star and asked for an update, and I was told the tech would start on it in January as they have a large school instrument backlog and was quoted a price. On January 12th, I called and asked for an update and they told me it would be 2 weeks, as they still have a large school instrument backlog. Today, January 26th, two weeks later, I called twice. At 1pm when I called, they said they had no info and would call the tech for me and call me back. At 5:14pm, I called again as they had not returned my call, and they said it would be another two weeks before they would even start on my instrument, still citing a large backlog, saying that there were 10 instruments in front of mine. At this point it has been too long, and I am ready to pick up my instrument and take it somewhere else, so I offer to head down there before they close, only to be told I can't pick it up today, because my instruments are at their shop. So I offer to just drive over to their shop instead to save them the trip, and they say that I cannot go to their shop, without providing a reason why. I would not recommend that anyone go to star music to get their own personal instruments repaired, they clearly do not have the staffing nor the organizational skills to handle their business, and they get defensive and rude when you call them out for poor business practices. I simply do not trust a business that has a backlog of school instruments after the school year is a month in. They either need to hire more people, or stop accepting such a high volume of repair work, it is simply unacceptable that a customer should have to wait almost two months with no proactive communication from Star. I've tried multiple technicians in the area and have found that only Pecknel music in Greeneville is capable of delivering timely, quality work with an accurate upfront quoted price. I have never had any of my instruments take longer than two weeks at Pecknel. I hope not to have to deal with Star Music ever again

Mrs. Tucker is who I met there yesterday. She was very…read morewelcoming and accepting of my traumatic brain injury causing me to need things done in an unordinary way than I thought she usually does business. She told me there might be the pair of headphones around, but a new manager moved things around and they might be there but, hidden. I didn't have time for such a marvelous tail. It's a good family business

Purchased a drum head from them. They advertised the wrong drum head and sent me a head I didn't…read morewant. It looked very similar so I tossed the packaging. They told me I couldn't return the head because I didn't have original packaging. So now I'm stuck with a product they falsely advertised. 100% will never buy from Sim's again.

The best store in the area for professional grade acoustic stringed instruments. The instruments…read moreare pricey, but you get what you pay for.

Perfect experience! I bought a guitar at this location, staff was friendly, knowledgeable. I would…read moredefinitely buy a guitar at this location again. Special thank you to Mr Mangleione staff member for all your help. They have a nice selection of new and used gear, worth the trip from sumter to shop this store..

I want to thank Ken and Ronald from Guitar Center along with the manager of the store. This is the…read more3rd time I've tried to update this review so I'm going to keep it short. There was a mistake made with my order and because of my schedule it took some extra time to get everyone on the same page, but once I was able to explain to the manager what was going on and what had happened he was professional, empathetic, and gracious even when I was aggravated. We all make mistakes and there is zero doubt that this was an honest one....what we do to fix the mistakes is what shows character and in this case customer service and appreciation and they get a 5 star rating from me. Guitar Center is unique in that it is a major chain, but it's a really niche franchise in a pretty specific market and it's threatened by online retailers who will just send you a box with a thing in it at a fixed price. Being able to go to a local store and talk to people who know the gear, but also to be able to buy used gear from a knowledgeable seller who you can trust is an important resource to have in my opinion.

Extremely friendly and helpful from the moment we walked in the door. Helped me find the perfect…read morewedding bands!! Could not recommend them enough to anyone looking for a great experience.

Louis helped me find the ring of my dreams at Bonded Loan Office. Incredible customer service,…read moregreat selection and reasonable prices. I will definitely be back!

Very friendly, competent, and prompt service. Reasonably priced as well - all around a very…read morepositive experience. I had an initial setup done on a very inexpensive Les Paul type guitar and they did a great job. I also swapped out a set of pickups on my favorite Strat and everything came out perfectly.

I took my acoustic guitar there because I had a muted fret. They did a fret leveling and setup, and…read moredid an excellent job. It was finished in a week and at a reasonable price. Great service, great price, and friendly staff.

Robert repaired a bass that suffered extensive damage from a fall. . Two years later, it is still…read moreplaying beautifully! !Thanks to Robert!!

I have been pleased EVERY time I have taken my guitars in to these guys. They are knowledgeable,…read moreeasy to work with, fairly priced, and considerate. I plan on continuing to take my instruments to them whenever I have issues.

Luthier's at Carolina Fretworks have always done excellent work for me. I have broken off a…read moreheadstock on a Gibson, have numerous sets of pick ups replaced in my Strat, had them chase down hard to find rattles in a semi-hollow body, and they have corrected the set up on several used guitars I bought. I even had them do final assembly on my barncaster, and they did a fantastic job. It looks and plays just how I wanted it. I'm happy to give them a five star review. They earned it.

Good small business. The stuff may be overpriced, but the customer service is the center of all…read moresmall business. really nice, friendly and joyful staff. The reason I took a star off is because I took my strat to get the fret buzz repaired, and when I got it back it was still pretty bad. other than that this is a great business and I've bought from them many times.

I called ahead to request a Specific item, the employee informed me that they had it in stock. I…read moreTold the employee that I was too far away to make the drive by close tonight and would have to come by first thing in the morning. I Arrived the next day shortly after opening and inquired about the item. Only to be informed by the same employee who answered the phone that; "well it's first come, first serve must have sold it last night buddy, sorry." First and last time I darken their doorway. Sadly, I want to support small and local businesses, this experience has sold me on Amazon from here on out.

Great experience, friendly, relaxed, highly knowledgeable in instruments in the store. Clean. Nice…read moreselection. Stop in!

Pretty awesome little store, they've got a nice selection of picks and strings for how small the…read morebusiness is. This will definitely be my go-to shop from now on