I have owned Rolex watches in the past, but this time I was looking to purchase new. I checked with several Rolex dealers in the Southeast and was disappointed that either they had no Rolex watches in stock to observe and compare in person, or either my phone calls and emails were never returned. I stumbled upon Sylvans Jewelers in my search. My email was returned promptly by David Wilcox and a personalized appointment was made with David to accommodate my schedule. David was able to navigate me through my indecisiveness and helped me to choose the perfect Rolex watch. I needed the watch engraved. He was able to set up the engraving promptly, as I was on a tight time schedule to give the watch as a gift. I work long shifts quite a distance from the store. David took the time out of his day to kindly deliver the watch to me in person at my workplace, completely photographed, engraved and wrapped as I had wished. This was my first ever transaction with Sylvans Jewelers and it was a very positive and most gracious experience. I have since returned and the staff have been very welcoming and willing to provide information to me and display patience with my plans of future purchases. Only because David Wilcox immediately gained my trust and confidence with his knowledge of both the Rolex brand and other jeweler pieces, I intend to always take my business to Sylvans in the future. read more

First of all I just want to say how great and truly awesome all of the staff was at Sylvan's especially Justin! He went out of his way to keep me informed of the progress of the custom ring I had ordered. We met several times to discuss and plan the changes and every time we met, he went above and beyond! Justin also gave me quite a few options to choose from including ordering several diamonds to pick from and I was able to give him samples of other rings in form of a picture and both of his jewelers and embroiders were able to combine multiple, detailed elements into a unique, custom, work of art. We stayed in contact for nearly a month and even with my hectic travel schedule he would sent me videos and pictures of the progress which was great! Second, the actual craftsmanship and quality of work and diamonds in this store is truly breathtaking. As I first came in, my dream was to have exactly what they ended up creating. From personal touches to incredibly flexible timeline, these guys were amazing!. I felt comfortable and the end result is truly spectacular and far exceeded my expectations, which is rare. I had an amazing experience from start to finish. They created a timeless, custom piece that will be cherished. Customer for life. They have a motto in this store, if you can dream it, we can build it and end result was nothing short of this promise. Thank you! read more

I was recommended Sylvans by a friend who had gone through this business to purchase an engagement ring. I had been told by my father that the 3 most important things you'll buy in your life are your house, a car, and a ring for that one special person. I came into Sylvans not knowing what to expect where I met Justin Schirra. Justin was professional, knowledgeable, kind, and patient. He explained everything in the process without flaw, and every meeting to find that perfect ring was at my convenience. I never felt pressured and when I finally found the perfect diamond, we both knew that our journey was complete. One month later and she said "yes." Could not be happier with Justin and Sylvans. If you're ever on the market for an engagement ring, look no further and be sure to ask for Justin read more

I am a frequent customer and I am ALWAYS happy and satisfied with the service I receive Whether I am going in to make a purchase or for a service I am always met with the exact same professionalism and very friendly service from everyone. My man Jason Brown however is an exceptional additional to the Sylvan's line up. His knowledge of jewelry and watches (watches being my favorites) is INSANE!! The pride Jason puts in his dealings with his customers is more than commendable. And the guy is a fashion aficionado. Guys if you need to get your wardrobe together Jason can definitely help you out with that as well. Do yourself a favor and check out Sylvan's for all or your jewelry needs as well as their selection of time pieces read more

I cannot say enough about the service, selection and professionalism I have experienced at Sylvan's. Justin Schirra had been an invaluable resource and provided me with excellent service. From selecting an engagement ring to a Valentine's Day gift, he has helped me find incredible items within my budget. My fiancee has received nothing but compliments on her engagement ring and I cannot thank Justin enough for his assistance. If you're thinking about purchasing any jewelry, watches, or other items, Sylvan's is the place to go. I won't shop anywhere else and if you're going anywhere else you might want to think twice and go to Sylvan's first. Top notch and first class! read more

Sylvan's and, in particular, Justin Schirra, was incredibly helpful and prompt in the repair of two rings of great sentimental value. I had lost a stone in one because of a broken bracket and I also greatly needed my engagement ring beefed up before I lost that stone as well. They were extremely accommodating as I waited for my insurance company to process the claim for the lost stone. Their repair department even sent the estimate directly to the insurance company to help with quicker processing. The rings look beautiful! I really can't be more pleased!!! read more

My son came to visit for the first time in a number of years. For his upcoming birthday, I wanted to give him an heirloom cross from my Ukranian grandmother. It was missing a link needed to place it onto a chain. I had taken it with us when we went to the Museum of Art and hoped to find a jeweler nearby who may be willing to replace the missing link. While walking downtown, I saw the store and asked if they could replace it. They were very kind and replaced it for free knowing it was going to be a special gift. Thank you very much for you kindness. read more

My fiance bought my engagement ring at Sylvan's because he felt the most comfortable and Bill took the time to show him different ring options. We bought both our wedding bands there and also brought some family jewelry to get resized and made into other rings. Bill Knight has gone above and beyond for us. We are so pleased with how our rings turned out. We drive from Anderson, SC to Columbia, SC just to go to Sylvan's! We highly recommend going to visit Sylvan's. read more

Great customer service. I was greeted as soon as I walked in. Only needed to get a battery changed on my watch. They were friendly and professional. They took my watch and it was done before they said it would be. I received a great deal and they even gave me a little pouch to put my watch in for free because I was wearing another watch when I went to pick it up. I will do business there again. read more

For our 41st wedding anniversary, my husband & I worked with Justin Schirra at Sylvans to upgrade my diamond engagement ring. He guided us through the process of selecting the perfect diamond & redesigning the band. Not only was Justin extremely knowledgeable, he was very professional, courteous & attentive. The ring is absolutely gorgeous & we are so very pleased. Thank you Justin! read more

Always a great experience when I visit Sylvan's! I primarily deal with Phillip, but the entire staff is courteous, helpful and engaging. I am an unrepentant watch nerd, and Phillip never seems to run out of patience with me wanting to try on yet another beautiful time piece. I am very much looking forward to visiting their new location and my next Watch! read more

Went to Sylvan's to have some watch batteries replaced and get some rings cleaned and repaired. The service beyond any service I have received at any retail outlet ever! Phillip was extremely professional and very knowledgeable. Can't wait to have other opportunities to visit the store. 5 Stars is no enough to show their excellence. read more

Stopped in on the morning of May 3 to repair the kinks in my wife's gold chain without an appointment. Had a wedding later that afternoon. Bill Knight took great care of us; fixed it quickly and refused to accept any payment. Great store highly recommend stopping by and checking out their inventory. Many beautiful items available. read more

Outstanding service and workmanship. Bill and Charles are truly professionals and have delivered fantastic service, consulting, guidance to me and my family. Their attention to detail, knowledge, and guidance has been invaluable, and they have earned a new lifetime customer based on their actions. read more

I went to Slvan's for a watch battery for a very old watch. They did not charge me for it. Back home I always pay $20.00 for a new battery. Thank you for your Southern hospitality. Very professional and nice staff. Everyone was very friendly. I highly recommend this jewelry store. Thanks again. read more

Justin was incredibly helpful and patient in selecting the perfect engagement ring. He took the time to order different styles and diamonds for showing, and also conducted his own research to offer recommendations and educated us along the way. Would definetly recommend! read more

Despite only going in for watch batteries, I had a wonderful experience and will (and have already) recommend the store to friends. Phillip's customer service is beyond. Thank you for making my watches tick again and for being so nice. read more

Bought a Luminox watch and new wedding ring setting for my wife. Service was great and Bill was very helpful throughout the process of picking the setting. We appreciate their professional and helpful staff! read more

I had a great experience working with Justin Schirra when I bought a new Rolex watch. I would highly recommend him and the company when you are looking for a new watch or jewelry. read more