Purchased a drum head from them. They advertised the wrong drum head and sent me a head I didn't…read morewant. It looked very similar so I tossed the packaging. They told me I couldn't return the head because I didn't have original packaging. So now I'm stuck with a product they falsely advertised. 100% will never buy from Sim's again.

The best store in the area for professional grade acoustic stringed instruments. The instruments…read moreare pricey, but you get what you pay for.

Great experience, friendly, relaxed, highly knowledgeable in instruments in the store. Clean. Nice…read moreselection. Stop in!

Pretty awesome little store, they've got a nice selection of picks and strings for how small the…read morebusiness is. This will definitely be my go-to shop from now on

I stopped in here after running all over town trying to get an amp repaired. I needed it done same…read moreday since I was on tour. They didn't have the parts in, but called up a guy for me who repairs stuff out of his house and talked him into letting me bring it by. FInally got my amp fixed after a morning of driving all over to no avail--it was a huge relief! The guys at Pecknel did this at zero benefit to them, just to help me out. They seem like very honest guys. The store was nice and well stocked as well.

Great service provided! Setups, fret work and electronics. Zach and Jeff make it all better!read more

This business is pretty much strictly for repairs, and the owner/operator is very professional and…read moreknowledgeable. Strings Attached specializes in luthier services, repairs, set-ups, etc. They definitely work on acoustic instruments, but I took my electric Fender Mustang bass in to have some wires soldered, the truss rod in the neck adjusted, as well as general cleaning, set-up and replacing the strings. Good prices, good customer service.

Perfect experience! I bought a guitar at this location, staff was friendly, knowledgeable. I would…read moredefinitely buy a guitar at this location again. Special thank you to Mr Mangleione staff member for all your help. They have a nice selection of new and used gear, worth the trip from sumter to shop this store..

I want to thank Ken and Ronald from Guitar Center along with the manager of the store. This is the…read more3rd time I've tried to update this review so I'm going to keep it short. There was a mistake made with my order and because of my schedule it took some extra time to get everyone on the same page, but once I was able to explain to the manager what was going on and what had happened he was professional, empathetic, and gracious even when I was aggravated. We all make mistakes and there is zero doubt that this was an honest one....what we do to fix the mistakes is what shows character and in this case customer service and appreciation and they get a 5 star rating from me. Guitar Center is unique in that it is a major chain, but it's a really niche franchise in a pretty specific market and it's threatened by online retailers who will just send you a box with a thing in it at a fixed price. Being able to go to a local store and talk to people who know the gear, but also to be able to buy used gear from a knowledgeable seller who you can trust is an important resource to have in my opinion.

I dropped several bass clarinets off to Star on December 5th, 2025. At the time, the tech was not…read moreavailable, and I was not quoted a price or a timeframe, but left them there knowing it would be a while before I got the instruments. On December 12th, I called Star and asked for an update, and I was told the tech would start on it in January as they have a large school instrument backlog and was quoted a price. On January 12th, I called and asked for an update and they told me it would be 2 weeks, as they still have a large school instrument backlog. Today, January 26th, two weeks later, I called twice. At 1pm when I called, they said they had no info and would call the tech for me and call me back. At 5:14pm, I called again as they had not returned my call, and they said it would be another two weeks before they would even start on my instrument, still citing a large backlog, saying that there were 10 instruments in front of mine. At this point it has been too long, and I am ready to pick up my instrument and take it somewhere else, so I offer to head down there before they close, only to be told I can't pick it up today, because my instruments are at their shop. So I offer to just drive over to their shop instead to save them the trip, and they say that I cannot go to their shop, without providing a reason why. I would not recommend that anyone go to star music to get their own personal instruments repaired, they clearly do not have the staffing nor the organizational skills to handle their business, and they get defensive and rude when you call them out for poor business practices. I simply do not trust a business that has a backlog of school instruments after the school year is a month in. They either need to hire more people, or stop accepting such a high volume of repair work, it is simply unacceptable that a customer should have to wait almost two months with no proactive communication from Star. I've tried multiple technicians in the area and have found that only Pecknel music in Greeneville is capable of delivering timely, quality work with an accurate upfront quoted price. I have never had any of my instruments take longer than two weeks at Pecknel. I hope not to have to deal with Star Music ever again

I was given the third degree about renting a viola for my daughter at the end of the school year…read more The sales associate was very rude about it. I didn't realize students don't practice their instruments over the summer?? I don't have to justify why I'm renting an instrument. I received the same poor service a few months ago when I purchased reeds for a clarinet. In both instances I was treated as if I was inconveniencing them.

A fun place to go. The music and atmosphere is great. The people that run it are fantastic people.read more

My son started lessons 2 weeks ago. The teacher, Brent was late to the 2 lessons we attended-10mins…read more or more late. Very unreliable. The 2nd lesson he was 13 mins to late & taught him for only 14 mins & we were charged for a 1/2 hr lesson! We will not be back! I feel like I should be reimbursed for the last lesson! They also charge to use a credit card & customers aren't forewarned. If I could've left 0 stars I would have!