I dropped several bass clarinets off to Star on December 5th, 2025. At the time, the tech was not…read moreavailable, and I was not quoted a price or a timeframe, but left them there knowing it would be a while before I got the instruments. On December 12th, I called Star and asked for an update, and I was told the tech would start on it in January as they have a large school instrument backlog and was quoted a price. On January 12th, I called and asked for an update and they told me it would be 2 weeks, as they still have a large school instrument backlog. Today, January 26th, two weeks later, I called twice. At 1pm when I called, they said they had no info and would call the tech for me and call me back. At 5:14pm, I called again as they had not returned my call, and they said it would be another two weeks before they would even start on my instrument, still citing a large backlog, saying that there were 10 instruments in front of mine. At this point it has been too long, and I am ready to pick up my instrument and take it somewhere else, so I offer to head down there before they close, only to be told I can't pick it up today, because my instruments are at their shop. So I offer to just drive over to their shop instead to save them the trip, and they say that I cannot go to their shop, without providing a reason why. I would not recommend that anyone go to star music to get their own personal instruments repaired, they clearly do not have the staffing nor the organizational skills to handle their business, and they get defensive and rude when you call them out for poor business practices. I simply do not trust a business that has a backlog of school instruments after the school year is a month in. They either need to hire more people, or stop accepting such a high volume of repair work, it is simply unacceptable that a customer should have to wait almost two months with no proactive communication from Star. I've tried multiple technicians in the area and have found that only Pecknel music in Greeneville is capable of delivering timely, quality work with an accurate upfront quoted price. I have never had any of my instruments take longer than two weeks at Pecknel. I hope not to have to deal with Star Music ever again

I was given the third degree about renting a viola for my daughter at the end of the school year…read more The sales associate was very rude about it. I didn't realize students don't practice their instruments over the summer?? I don't have to justify why I'm renting an instrument. I received the same poor service a few months ago when I purchased reeds for a clarinet. In both instances I was treated as if I was inconveniencing them.

Purchased a drum head from them. They advertised the wrong drum head and sent me a head I didn't…read morewant. It looked very similar so I tossed the packaging. They told me I couldn't return the head because I didn't have original packaging. So now I'm stuck with a product they falsely advertised. 100% will never buy from Sim's again.

The best store in the area for professional grade acoustic stringed instruments. The instruments…read moreare pricey, but you get what you pay for.

Great experience, friendly, relaxed, highly knowledgeable in instruments in the store. Clean. Nice…read moreselection. Stop in!

Pretty awesome little store, they've got a nice selection of picks and strings for how small the…read morebusiness is. This will definitely be my go-to shop from now on

A fun place to go. The music and atmosphere is great. The people that run it are fantastic people.read more

My son started lessons 2 weeks ago. The teacher, Brent was late to the 2 lessons we attended-10mins…read more or more late. Very unreliable. The 2nd lesson he was 13 mins to late & taught him for only 14 mins & we were charged for a 1/2 hr lesson! We will not be back! I feel like I should be reimbursed for the last lesson! They also charge to use a credit card & customers aren't forewarned. If I could've left 0 stars I would have!

Extremely friendly and helpful from the moment we walked in the door. Helped me find the perfect…read morewedding bands!! Could not recommend them enough to anyone looking for a great experience.

Louis helped me find the ring of my dreams at Bonded Loan Office. Incredible customer service,…read moregreat selection and reasonable prices. I will definitely be back!

Grady has always treated me well. If he don't have an item you're looking for, he'll…read morefind away to find out if he can get it, or recommend another Dealer. I've bought many items from his Store and have had no problems with service. His Store isn't far from me. I go to him first before I go anywhere else. Daniel L. Glenn

Been going here since around 1990. They used to have some nice stuff, like high-end Fenders,…read moreoccasional Gibson acoustics, etc. They also are currently one of two Martin dealers in the area. I actually bought an amp there years ago, and many accessories over the years such as string, hardware, etc. They've always been pretty friendly, although they follow you around the entire time once you enter the store and show any interest in the guitars. The nicer stuff now is over-priced by about 10%, and they won't come down at all. The Martin section is in a dark part of the store, and the guitars are not at all featured in any way (they look like they have old strings on them, as well). For a few years, they'd actually follow you around with a cloth and take the guitar from you after you tried it out and buff it down really good--okay, understandable, given the part of town the store is in. But the straw on the camel's back for me was a few months ago when I dropped in on a Friday afternoon during lunch. I was in actually in the mood for an archtop, and they had a nice Ibanez Artcore AF-105 in stock. I've played and handled dozens of guitars over the past thirty years that I have played, and baby my own guitars, but when the nice young sales girl looked at me and said that I'd have to commit to buying the guitar before I could try it out, I just stood there, looking at her in disbelief. I could have been pursuaded that day--I was feeling weak--to walk out the door with that thing--if only she'd known. . . . Well, that phrase sort of shook me out of my trance, and I said something like "that's okay--thanks anyhow." She tried saying that it wasn't personal, or that they didn't trust me, it's just. . ." I know--all kinds of freak-looking people walking in the door in work clothes handling the stuff like they do at Guitar Center, and then me, in professional clothes taking a break from my professional job choosing to come to your store. Thanks, guys, for ruining it for the rest of us. And no thanks to Tri-City. I hear the place is for sale now.

I'm a late bloomer with music (late 50s) and have found the perfect niche at Freeway with…read moreindividual lessons, group lessons, performance opportunities, not to mention meeting a great crowd of talented instructors and fellow students. They are teaching me the way I need to learn. If I had been taught that way when I took music lessons as a kid, i might have really reached my dream of performing on the Grand Ole Opry (well maybe not, but at least thru Freeway I've reached my dream of being able to play music on stage). Y'all manufacture pixie dust and sprinkle it generously!!

From the owner: We offer private music lessons from the most qualified and versatile professional musicians in the…read morearea. We offer weekly private music lessons for guitar, piano, drums, voice, bass, brass, woodwinds, uke, banjo and strings. Maximize your potential by studying with the hardest working musicians in the area. Our music instructors are the best of the best, and stay very active in the music scene. They all are passionate about music, and eager to share that with their students.

I stopped in here after running all over town trying to get an amp repaired. I needed it done same…read moreday since I was on tour. They didn't have the parts in, but called up a guy for me who repairs stuff out of his house and talked him into letting me bring it by. FInally got my amp fixed after a morning of driving all over to no avail--it was a huge relief! The guys at Pecknel did this at zero benefit to them, just to help me out. They seem like very honest guys. The store was nice and well stocked as well.